人工智能应用经理
Engineering Manager, AI Applications
我们相信，人们与财务的互动方式将在未来几年发生巨大变化。我们致力于通过构建数千名开发者用来创建自己产品的工具和体验，推动这一变革。Plaid 为数以百万计的人们依赖的健康财务生活工具提供支持。我们与 Venmo、SoFi、多家财富 500 强公司以及许多大型银行合作，使人们能够轻松地将财务账户连接到他们想要使用的应用和服务。Plaid 的网络覆盖美国、加拿大、英国和欧洲的 12,000 家金融机构。公司成立于 2013 年，总部位于旧金山，在纽约、西雅图、华盛顿特区、罗利、伦敦和阿姆斯特丹设有办事处。
人工智能和智能系统正在推动第五次范式转变，继之前的主计算机、个人电脑、互联网和移动设备等技术革命之后。
我们相信，在可预见的未来，AI 将彻底改变金融科技行业——从消费者如何理解并管理自己的财务，到开发者如何构建应用程序，以及所有公司的运营方式。金融科技行业的格局将经历根本性的重塑。
Plaid 在金融科技 AI 生态系统中的角色
Plaid 在这个不断演变的生态系统中，处于独特的位置，有望成为 AI 应用程序和平台的金融数据和洞察力核心。
我们认为，消费者应该能够通过使用自然语言的对话式 AI 界面来理解和管理他们的财务生活。我们认为，当代理人为消费者购物时，消费者应该拥有值得信赖的同意和授权管理器，从而获得安心。我们认为，在 AI 驱动的产品中，身份验证和财务欺诈预防对最终用户来说应该是无缝且嵌入式的。还有更多。
最重要的 AI 公司、主要金融科技公司和客户代理平台正在积极尝试将 Plaid 集成到他们构建的 AI 驱动产品和解决方案中。
Plaid 为客户提供的 AI 驱动体验
模型智能的爆炸性增长和企业任务的相关性增加，为 Plaid 提供了一个独特的机会，重新从零开始思考我们如何运作以及如何与客户互动，以实现最佳体验。
我们在构建用于客户体验的 AI 代理方面的早期实验已经带来了巨大的商业价值。例如，我们自主研发的 AI 驱动的客户支持代理
查看英文原文
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
AI and intelligent systems are driving the fifth paradigm shift, following previous technological revolutions like mainframes, personal computers, the internet, and mobile devices.
We believe, in the foreseeable future, AI will revolutionize the FinTech industry - from how consumers understand and manage their finances, to how developers build applications and how all companies operate. The fintech industry landscape will undergo a fundamental reshape.
Plaid in the FinTech AI Ecosystem
Plaid is uniquely positioned to become the financial data and insights backbone for AI applications and platforms in this evolving ecosystem.
We believe consumers should be able to understand and manage their financial life through conversational AI interfaces using natural language. We believe consumers should have peace of mind with a trustworthy consent and authorization manager when agents shop for them. We believe identity verification and financial fraud prevention in AI-powered products should feel seamless and embedded for the end users. The list goes on.
The most important AI companies, major fintechs, and customer agent platforms are actively trying to integrate Plaid into AI-powered products and solutions they build.
Plaid’s AI-powered Experiences for Customers
The explosive growth in model intelligence and increasing relevance for enterprise tasks offer a unique opportunity for Plaid to rethink from the ground up how we operate and interact with our customers for the most optimal experience.
Our early experiments in building AI agents for customer experience are paying off with huge business value. For example, our homegrown AI-powered customer support agents resolve a significant proportion of customer questions and issues within seconds, which would otherwise have required humans hours to work on.
This is just the beginning and there is so much more we could do.
The AI Applications Team
You will have the opportunity to lead this newly formed team that is dedicated to rapidly scaling our successful bets so far, and grow with the team in our quest to accelerate Plaid’s transformation into an AI-first company.
Responsibilities
- You will lead a team of 4 engineers, ranging from junior to staff, developing them through clear goal setting, coaching, and feedback
- You will define and drive the long-term strategy and manage execution on the team, in close partnership with technical and product leaders across Plaid
- Have a front row seat to all the latest industry developments. Over time, with the skills and experience you develop and hone on this team, you can become an influential voice in defining where AI <> Fintech will be heading longer term.
You will work with your team to:
- Lead projects that enable and scale our business with our largest AI customers and partners, starting with personal finance use cases and expanding into many others; examples include:
- Develop and evolve the preferred integration pattern for Plaid with AI providers - from API adaptations to building the official Plaid MCP Servers, and beyond
- Redefine how Plaid’s consumer link experience embed into conversational interfaces in the most seamless way
- Architect the trust layer for the future of agentic commerce that will become the industry standard
- Scale and extend our existing successful bets on AI-powered customer experience; examples include:
- Make the next step-function improvement in our homegrown customer support agent - land our multi-turn and multi-agent system that powers a truly delightful experience for our customers; define how to scalably run offline evaluation for complex multi-turn open-ended tasks; research and prototype how Human-In-The-Loop Reinforcement Learning (RLHF) can power an insights flywheel; pioneer the architecture for customer-specific long-term memory, etc.
- Extend our agentic system to support other critical parts of the customer journey, starting with areas with the highest ROI - top-of-funnel product recommendation, customer onboarding and risk diligence, customer activation and assistance for faster productionization, as well as upselling and cross-selling of Plaid products.
Qualifications
Must-haves:
- 8+ years of industry experience, that includes time as a Staff-level engineer before transitioning into management.
- 1+ years of engineering management experience
- Hands-on experience working with LLMs to build products and shipping them to product with iterating with real user feedback - including but not limited to:
- Prompt engineering
- Fine-tuning
- Retrieval augmented generation (RAG)
- Semantic search - vector database and embedding models
- Agent orchestration framework
- Evaluation and monitoring framework of open-ended tasks
- Streaming and SSE
- Common UX and design patterns for GenAI-powered products
- Ability to deeply understand customer and user needs through user research and rapid experimentation - be your own technical PM
- Track record of building and growing high performing engineering teams (either as an engineer or a manager).
- Ability to balance divergent thinking (exploring possibilities) with convergent thinking (evaluating feasibility), which is critical for driving 0 ->1 projects
- Extremely curious and passionate about working in GenAI applications space
Nice to have:
- Experience training and/or serving ML models in production, or fine-tuning LLMs for domain-specific use cases
- Comfortable operating in privacy/PII-sensitive environments and applying compliance mitigations
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.