顶级创作者管理专员（承包商）
Top Creator Management Associate (Contractor)
Patreon 是一个媒体和社区平台，超过 30 万创作者为他们的核心粉丝提供独家作品和体验。我们为创作者提供了多种与社区互动并建立持久业务的方式，包括：付费会员、免费会员、社区聊天、直播体验，以及通过单次购买直接向粉丝销售。
我们最终的目标很简单：资助创意人群。我们在该领域处于领先地位，具体表现为：
- 自 Patreon 成立以来，创作者已产生超过 100 亿美元的收入
- 为可能尚未准备好付费的粉丝提供了 6000 万+ 的免费新会员
- 每月有 1000 万+ 粉丝为创作者的作品和社区支付专属访问费用
我们正在大力投资打造最好的创作者平台，并组建了创作者经济领域最优秀的团队，现正在寻找一名顶级创作者管理专员（合同制）来支持我们的使命。
该职位位于旧金山或洛杉矶，每周工作 20 小时起。
关于团队
顶级创作者管理团队负责监督并推动 Patreon 上最具影响力和最大潜力的创作者的平台满意度和增长。你将向顶级创作者管理负责人汇报。
关于职位
这个快节奏且高影响力的职位需要与内部和外部关键合作伙伴进行复杂的解决问题。你将负责顶级合作伙伴的账户管理和成功，并推动基于数据的解决方案和机会。
- 负责 100–150 名创作者的组合增长策略，根据机会和风险对你的客户群进行细分，确保努力方向带来最大的影响
- 设计并执行 1:many 的项目 —— 学习小组、办公时间、研讨会和模板化增长方案 —— 作为你接触客户群的主要方式
- 与优先级创作者进行一对一的战略会议，帮助他们扩大社区、增加收入并加深对 Patreon 工具的使用
- 从创作者的表现数据中构建基于数据的增长建议，并跟踪结果与明确目标的对比
- 快速而清晰地回应内部提问，让创作者感受到被倾听和支持
- 以保持个人化和可操作性的方式分享更新和学习资源
- 识别你客户群中的趋势、常见问题和反馈，并将其作为产品和流程改进进行升级
- 推动合作伙伴的反馈给产品团队，以改善内部和外部工具
- 跨部门协作
查看英文原文
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their communities and build a lasting business including: paid memberships, free memberships, community chats, live experiences, and selling to fans directly with one-time purchases.
Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
- $10 billion+ generated by creators since Patreon's inception
- 60 million+ free new memberships for fans who may not be ready to pay just yet, and
- 10 million+ fans paying each month for exclusive access to creators' work and community.
We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Top Creator Management Associate (Contractor) to support our mission.
This role is based in San Francisco or Los Angeles and is starting at 20 hours per week.
About the Team
The Top Creator Management team oversees and drives platform satisfaction and growth for the highest impact and highest potential creators on Patreon. You’ll report to the Head of Top Creator Management.
About the Role
This fast paced and high-impact role requires a great level of complex problem-solving with both internal and external key partners. You’ll be responsible for the account management & success top partners and driving data-backed solutions and opportunities.
- Own growth strategy for a portfolio of 100–150 creators, segmenting your book by opportunity and risk so effort lands where it drives the most impact
- Design and run 1:many programming — cohort sessions, office hours, workshops, and templated growth plays — as the primary way you reach your portfolio
- Lead high-value 1:1 strategy sessions with priority creators to grow their communities, increase revenue, and deepen use of Patreon's tools
- Build data-backed growth recommendations from creator performance data, and track outcomes against clear goals
- Respond to inbound questions with speed and clarity, helping creators feel heard and supported
- Share updates and learning resources in ways that stay personal and actionable at volume
- Identify trends, common issues, and feedback across your book, and escalate them as product and process improvements
- Champion partner feedback to product teams to improve internal and external tooling
- Collaborate cross-functionally to continuously improve the creator experience
- Keep systems and documentation current to support smooth handoffs and knowledge sharing across the team
About You
- BA/BS degree or higher
- 3+ years in customer success, partnerships, or partner/account management, accountable for the success of existing customers, long-term ongoing 1:1 relationships, and revenue retention/growth in a B2B2C or B2B SaaS environment.
- 2+ years in the creator space influencing creator success
- Expertise in using data and analytics to develop insights for decision making.
- Excellent communication and presentation skills; must share and pitch ideas to partners and potential partners
- Analyze creator cohort performance and engagement through data-driven research, diagnostics, and benchmarking.
- Experience influencing customer behavior to drive success through effective change-management practices, coaching, and training
- Curious, empathetic, and confident offering strategic advice in short, focused interactions
- Track record of revenue and product‑adoption growth within a medium- to large- strategic portfolio.
- Patient, creative, adaptable, strategic, data-driven, collaborative, and tech + AI savvy.
- High operational rigor - disciplined CRM usage, cadence execution, and follow‑through.
Growth & Learning Opportunities
- Understand the complex business models of top‑earning creators and identify new monetization levers.
- Hone advanced relationship‑building skills with multifaceted creator teams.
- Deepen expertise in community engagement, fan conversion, and membership economics.
- Play a key role in shaping a product‑led company’s feature set for the creator economy
About Patreon
Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
- Put Creators First | They’re the reason we’re here. When creators win, we win.
- Build with Craft | We sign our name to every deliverable, just like the creators we serve.
- Make it Happen | We don’t quit. We learn and deliver.
- Win Together | We grow as individuals. We win as a team.
We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accomodations@patreon.
Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.
Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.
At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.
The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.
Patreon reserves the right to modify or update compensation and benefits at any time.