医学信息助理（荷兰语）
Medical Information Associate Dutch Language
医学在这里不断前进，你也将随之进步。
在PrimeVigilance，患者安全不是工作的某一部分，而是我们存在的理由。
我们是一家全球性的药物警戒专业公司。我们的团队帮助客户应对复杂的法规，同时将患者安全作为每个决策的核心，从早期开发到上市后监测。越来越多地，我们创造的价值不仅在于处理安全数据，还在于解读数据：尽早发现重要的信号，并将其转化为客户可以采取行动的见解。
这项工作需要充满好奇心的头脑、解决问题的人和关心把事情做对的专家。它也需要一个值得留下的文化。在欧洲、北美、南美、亚洲和澳大利亚，我们工作在一个以善良、灵活性、成长和归属感为基础的环境中，同事之间互相支持，好的想法无论来自哪里都会被听到。
如果你想要一份有真正意义、具有全球影响力，并且在帮助保护患者的同时能够持续成长的工作，你会在这里感到如鱼得水。我们期待收到你的来信。
PrimeVigilance正在寻找一名会荷兰语的医学信息专员，负责协助医学信息团队处理初始不良事件和医学信息咨询。
职责
• 为外部客户（医疗专业人员、患者、制药客户）的医学咨询提供批准的答复，包括用荷兰语和英语处理电话咨询。
• 准确识别、记录和报告不良事件/副作用、妊娠和其他特殊情况事件以及产品质量问题，并在规定的时间内完成
• 确保所有医学信息咨询在医学信息数据库中准确完整地跟踪和记录
• 参与为已签约24/7咨询处理服务的客户提供非工作时间的医学信息支持
• 向管理层定期汇报项目状态及咨询相关指标
• 协助部门准备监管检查，积极参与药物警戒系统的检查或审计
- 生命科学/生物医学背景 – 医疗相关学位（化学、生物学、生物技术、药学、护理）
- 有客户服务或呼叫中心经验者优先
- 能够通过电话接收咨询
- 能够在非工作时间提供服务
查看英文原文
Medicine moves forward here. So will you.
At PrimeVigilance, patient safety is not one part of the job. It is why we exist.
We are a global pharmacovigilance specialist. Our teams help clients navigate complex regulations while keeping patient safety at the center of every decision, from early development through to post-marketing surveillance. Increasingly, the value we create is not only in processing safety data but in interpreting it: spotting the signal that matters early and turning it into insight our clients can act on.
That work takes curious minds, problem-solvers and experts who care about getting it right. It also takes a culture worth staying for. Across Europe, North America, South America, Asia and Australia, we work in an environment built on kindness, flexibility, growth and belonging, where colleagues support one another and good ideas are heard wherever they come from.
If you want a role with real purpose, global reach and the chance to keep growing while you help protect patients, you will feel at home here. We would love to hear from you.
PrimeVigilance is looking for a Medical Information Associate with Dutch language to be responsible for supporting the Medical Information team in handling initial adverse event and medical information inquiries.
Responsibilities
• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Dutch and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service
• Providing management with regular updates regarding project status and metrics concerning enquiries
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits
- Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing)
- Customer service or call centre experience preferred
- Comfortable receiving enquires by phone
- Ability to perform out-of-hours service if required
- Time and issue management, delegation, organization and multitasking skills with good attention to detail
- Strong interpersonal and communication skills
- Advanced English and Dutch skills, both verbal and written
When you join Ergomed Group, you make a difference by helping to bring safe and effective pharmaceutical treatment to patients around the world. You’ll join a passionate and collaborative team of experts in clinical research, pharmacovigilance, and quality consulting.
We are diverse in many ways, yet our values unite us. Our values are how we work, not words on a wall. If they sound like you, you will feel at home here.
· Quality: we hold ourselves to the standard patients deserve.
- Integrity and trust: we do the right thing, especially when it is hard.
- Drive and passion: we care about the outcome, because someone is waiting on it.
- Agility and responsiveness: we move quickly, because patients cannot wait.
- Belonging: everyone is welcome, and every voice counts.
- Collaborative partnerships: we go further by going together.
We look forward to welcoming your application.