内部销售代表
Inside Sales Representative
Caring.com - 内部销售代表（家庭顾问）
内部销售代表或家庭顾问在帮助家庭找到合适的自费养老选项方面起着关键作用。在这个远程内部销售职位中，成功依赖于有效的沟通、同理心、销售技巧以及与照护需求者和养老社区的合作。关键要素包括为老年人提供有见地且个性化的支持，与养老合作伙伴建立积极的关系，并在远程工作技能方面表现出色。家庭顾问专注于指导家庭度过这一具有挑战性的过程，解决他们的担忧，并确保一个无缝、富有同理心和支持性的体验。
作为 Caring 的内部销售代表或家庭顾问，您将获得：
结构化的销售流程，旨在：
- 引导家庭完成养老搜索过程，确保持续跟进，并强调与 Caring 合作的价值。
- 传达我们数据库中的合作社区信息、居民要求以及养老选项的独特优势。
- 积极倾听照护需求者的需求，并注意言语线索。
- 进行有效的探询，提出有洞察力的问题，以提供针对性的解决方案。
- 利用我们的技术，为照护需求者提供最佳结果。
对销售业绩和生产力的高度负责：
- 根据预设的基准和关键绩效指标保持一致的绩效指标。
- 持续达成并超越销售配额。
- 在增加新管道量的同时转化现有管道。
- 在 CRM 中准确管理潜在客户管道。
Caring 品牌大使：
向照护需求者和养老社区传达我们的使命驱动价值，同时成为 Caring 品牌的优秀代表。
理想的家庭顾问应具备：
- 对细节高度关注，具备出色的组织能力。
- 能够在电话中遵循脚本进行沟通。
- 在紧密监督和结构化环境中表现优异。
- 出色的沟通能力，包括口头和书面表达。
- 在团队导向、协作的环境中表现优异。
- 在以指标为导向的环境中，有之前通过电话销售达成销售配额的经验。
- 更倾向于在以销售为导向、反馈频繁的环境中工作。
- 能够有效处理情绪激动的电话。
- 能够持续完成预先设定的工作量
查看英文原文
Caring.com - Inside Sales Representative (Family Advisor)
The Inside Sales Representative or Family Advisor plays a pivotal role in helping families find appropriate private-pay senior living options. Success in this remote, inside sales position, relies on effective communication, empathy, salesmanship, and collaboration with both care seekers and senior living communities. Key elements include providing informed and personalized support to seniors, fostering positive relationships with senior living partners, and excelling in remote work skills. The Family Advisor focuses on guiding families through a challenging process, addressing concerns, and ensuring a seamless, empathetic, and supportive experience.
As an Inside Sales Representative or Family Advisor at Caring, you can expect:
A structured sales process, built to:
- Guide families through the senior living search process, ensuring consistent follow-up, and emphasize the value of partnering with Caring.
- Communicate partner community offerings within our database, resident requirements, and the unique benefits of senior living options.
- Actively listen to a care seeker’s needs and pay attention to verbal cues.
- Engage in effective probing and ask insightful questions to provide targeted solutions.
- Leverage our technology to provide the best outcomes for care seekers.
High accountability for sales performance and productivity:
- Maintain consistent performance metrics based on predefined benchmarks and key performance indicators.
- Consistently meet and exceed sales quotas.
- Balance adding new volume to pipeline while converting existing pipeline.
- Accurately manage a lead pipeline within the CRM.
Caring Brand Ambassador:
Deliver our mission-driven value to care seekers and senior living communities alike, while being an excellent reflection of the Caring brand.
Ideal Family Advisors will have:
- Strong attention to detail and exceptional organizational skills.
- Comfortable following scripted communication on the phone.
- Thrives in a closely monitored and structured environment.
- Excellent communication skills, both verbal and written.
- Thrives in a team-oriented, collaborative environment.
- Previous experience meeting sales quotas in a metrics-driven environment, preferably via telephone sales.
- A preference for working in a sales-driven, high-feedback environment.
- The ability to effectively handle emotionally charged calls.
- The ability to consistently work a predetermined 40-hour/week schedule, including weekends and some holidays.
Required Skills and Competencies:
- 3+ years of documented sales success in a quota or metrics-driven environment.
- Problem-Solving Skills.
- Ability to multitask with a CRM and basic technology tools while on the phone.
- Ability to independently manage time and priorities.
- Ability to deliver results in a remote call center environment.
- Demonstrated ability to successfully communicate with a diverse set of personalities and situations.
- Experience with high call volume (100-150 calls per day).
- Industry Knowledge and/or past history of senior care industry experience is preferred.
Computer Proficiency:
- MacOS proficiency is not required but is strongly encouraged.
- High computer literacy, including proficiency in Word and Excel, and ability to navigate a multi-monitor workstation with ease.
- Strong typing skills.
- Experience working with a CRM is highly preferred.
- Ability to pivot across multiple technology systems to effectively manage a growing book of business.
Remote and home office requirements:
- This is a full-time position with regular evening and weekend shifts required.
- Attendance of structured, scheduled training is mandatory.
- A designated home office space with privacy during working hours is mandatory.
- A High-speed, hard-wired internet connection is required.
- The daily schedule is free from distractions and interruptions.
- Taking care of children or pets is not permissible during work hours.
What we can offer you:
- Competitive base wage and uncapped performance-based bonuses. Top performers have the potential to make $100k+ in total annual compensation
- Commissions in first 3 months to average $10K+
- Competitive benefits package – Medical, Dental, Vision, HSA, Accident, and Pet insurance – as well as employer-provided Life, Disability, Employee Assistance Program, and Personal Financial Planning
- 401(k) Employer Match
- Opportunities for professional development and career growth.
- Supportive and inclusive workplace culture.
- 3.5 weeks of paid time off (PTO) accrued in your first year, with additional accrual based on tenure, plus additional paid time off for caregiving, volunteering, parental leave, sick leave, etc.
- Paid training and all computer equipment needed for the position are provided.
- All marketing and new volume is managed by the company – no cold calling required.
If you are a detail-oriented individual seeking a challenging and rewarding role, we invite you to apply and contribute to maintaining the highest standards of compliance and performance at Caring.com.
Caring LLC is an Equal Opportunity Employer.
Diversity, Equality, and Inclusion at Caring.com
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.
The Company and Our Mission:
Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance.
We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience.
Don’t think that all this talk about aging keeps us from having a good time. We’re a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly, and supportive work environment. We hope you’ll consider joining us.
Originally posted on Himalayas