助理 - 信任与安全（马拉雅拉姆语）（A）
Associate - Trust & Safety (Malayalam) (A)
关于Lokal：
2018年，我们从一个WhatsApp群组开始，基于一个简单的假设：二三线城市的用户还没有真正有意义地使用互联网。我们认为，如果以他们自己的语言提供本地内容，他们每天都会回来；一旦形成习惯和信任，同样的空间可以自然发展成分类信息，最终成为他们几乎所有在线活动的平台。这个想法变成了Lokal。我们的第一反应是将所有内容集中在一个地方和一个应用中——本地资讯、分类信息、工作、婚恋等。这有效，直到它不再有效。用户给了我们洞察——当一个使用场景超过其他时，其他内容看起来都是噪音。我们听取了建议。就像Craigslist悄然催生了一代专注的公司和市场一样，我们开始拆分并垂直化。
如今，Lokal是一个专注应用的集合，拥有多个产品，一个使命：
将二三线及以下印度地区的人与他们一直应得的知识、机会、工具和专家连接起来。
我们现在运营着数十个跨类别的实时应用，包括：
- 教育娱乐与技能培训——在地区语言中学习实用技能（GyanTV）
- 婚恋匹配——本地化、以兼容性为主的伴侣寻找（Lokal婚恋）
- 农业咨询——以农民为中心的本地语言咨询服务（AgriLokal）
- 本地工作——在家附近的工作机会（Lokal工作）
- 社交与社区——查找和发布社交动态（Lokal应用）
- 情感健康与同龄支持——安全的空间进行交流并被倾听（Dostt & Eaze）
- 星座与指导——通过聊天和语音即时访问可信的占星师（AstroLokal）
- 咨询服务平台——早期投资于法律帮助、财务指导、职业咨询等
在后台，Lokal是一个发现和访问平台：本地语言的互联网 + 深入的Bharat洞察 + AI。当有人打开我们开发的产品时，他们不会陷入杂乱；他们会直接获得他们想要的内容。
一家从WhatsApp群组起步，成长为专注应用家族，并始终秉持一个信念的公司——接入改变生活。
我们快速推出产品。我们快速学习。我们为Bharat而建。
我们得到了Y Combinator、索尼、Global Brain、India Quotient和3one4 Capital等领先全球和国内投资者的支持
关于Astro Lokal：
Astro Lokal是一个快速增长的音频、视频和聊天平台，覆盖多种地区语言。我们正在打造一个安全、有趣且值得信赖的社区
查看英文原文
About Lokal :
In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.
Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.
We now operate dozens of live apps across categories like:
- Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
- Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
- Agri Consulting – farmer-first advisory in local languages (AgriLokal)
- Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
- Social & Community – Place to find & post social updates (Lokal app)
- Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
- Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
- Advisory Services – early bets in legal help, financial guidance, career counselling, and more
Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.
We ship fast. We learn fast. We build for Bharat.
We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
About Astro Lokal :
Astro Lokal is a fast-growing audio, video, and chat-based platform operating across multiple regional languages. We are building a safe, engaging, and trustworthy community experience for our users and hosts. As we scale rapidly, we are looking for proactive and detail-oriented professionals to join our Trust & Safety team.
Role Overview :
We are looking for a Community Moderator who will be responsible for reviewing and moderating audio, video, and chat conversations on the platform. The role involves ensuring compliance with community guidelines, identifying inappropriate or harmful content, and maintaining a safe and positive user environment.
The ideal candidate should have strong judgment skills, attention to detail, and the ability to handle sensitive content professionally.
Key Responsibilities :
- Review and moderate audio, video, and chat conversations as per platform guidelines
- Identify, flag, and escalate inappropriate, harmful, or policy-violating content
- Ensure consistent implementation of community standards and moderation policies
- Audit recorded conversations to maintain quality and compliance standards
- Maintain accurate moderation records and contribute to periodic reports
- Engage with users and hosts to clarify platform policies when required
- Stay updated with evolving moderation guidelines and safety protocols
- Support the Trust & Safety team in maintaining platform integrity and user trust
Requirements
- Bachelor’s degree in any discipline
- Prior experience in content moderation, community moderation, or a similar role preferred
- Strong understanding of community guidelines and platform safety standards
- Good decision-making and analytical skills
- Excellent verbal and written communication skills
- Proficiency in Malayalam & English (Read, Write & Speak mandatory)
- Basic knowledge of CRM tools, Excel, and computer operations
- Ability to handle sensitive content in a professional and composed manner
- High attention to detail and ability to work independently as well as in a team
Preferred Skills :
- Experience in Trust & Safety operations
- Familiarity with social, audio, or video-based community platforms
- Strong interpersonal and conflict-resolution skills
- Ability to work in a fast-paced and high-volume moderation environment
Why Join Astro Lokal?
- Opportunity to work with a rapidly growing regional content platform
- Dynamic and fast-paced work environment
- Exposure to Trust & Safety operations at scale
- Opportunity to contribute towards building a safer digital community
Originally posted on Himalayas