客户经理
Account Manager
我们相信青少年体育在场内外带来的改变力量，因为它们培养领导力、团队合作、责任感和自信心——这些重要的生活课程能够推动我们的青少年走向有意义的未来。我们认识到，没有教练、家长和志愿者，有组织的青少年体育就无法存在。通过打造首个且最好的青少年体育体验平台，我们正在帮助家庭通过青少年体育提升下一代。
如果你热爱体育及其社区建设潜力，或者打造酷炫产品是你的专长，GameChanger 就是适合你的团队。我们是一家以远程办公为主、充满活力的科技公司，总部位于纽约市，正在解决青少年体育领域的一些最大挑战。
**职位简介**
GameChanger 是排名第一的青少年体育应用，提供实时直播、记分和团队管理功能。我们每年为数百万场比赛提供支持，通过技术连接运动员、家庭和社区。随着我们在体育领域的扩展——包括棒球和垒球的持续增长，以及篮球领域的快速投资——我们正在建立销售团队，以加速下一阶段的发展。
我们正在寻找第一位客户经理加入不断壮大的销售团队。你将直接向销售总监汇报，负责初始销售后的客户旅程——从无缝交接和入职到采用、扩展和续约。你将成为俱乐部主任和其他组织负责人值得信赖的合作伙伴，帮助他们成功地在自己的团队中推广 GameChanger，并随时间建立持久的价值。
这是一个独特的机会，帮助定义并扩展 GameChanger 的客户管理策略。你将与销售、客户体验、市场、产品及其他团队紧密合作，将新合作转化为健康、持续增长的客户关系，同时将客户的声音带回业务中。
你将专注于两个关键增长领域：
- **篮球（B2B2C）：** 引导俱乐部和组织从入职到在各个团队、运动员和家庭中实现持续采用
- **钻石体育（B2B）：** 保持并扩展与棒球和垒球联赛、比赛和组织的关系
如果你热衷于建立值得信赖的合作伙伴关系，在高自主性环境中茁壮成长，并享受将客户成果转化为可持续的业务增长，我们期待与你见面。
**你将负责**
查看英文原文
We believe in the life-changing impact youth sports have on and off the field because they encourage leadership, teamwork, responsibility, and confidence—important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.
So if you love sports and their community-building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote-first, dynamic tech company based in New York City, and we are solving some of the biggest challenges in youth sports today.
**About the Role**
GameChanger is the #1 youth sports app for live streaming, scorekeeping, and team management. We power millions of games each year, connecting athletes, families, and communities through technology. As we expand across sports—including continued growth in baseball and softball and rapid investment in basketball—we’re building a sales function to accelerate our next phase of growth.
We’re looking for our first Account Manager to join our growing sales organization. Reporting directly to the Director of Sales, you’ll own the customer journey after the initial sale—from a seamless handoff and onboarding through adoption, expansion, and renewal. You’ll serve as a trusted partner to Club Directors and other organization leaders, helping them successfully launch GameChanger across their teams and build lasting value over time.
This is a unique opportunity to help define and scale GameChanger’s account management motion. You’ll partner closely with Sales, Customer Experience, Marketing, Product, and other teams to turn new partnerships into healthy, growing customer relationships while bringing the voice of the customer back into the business.
You’ll focus on two key growth areas:
- **Basketball (B2B2C):** Guiding clubs and organizations from onboarding through sustained adoption across teams, athletes, and families
- **Diamond Sports (B2B):** Retaining and expanding relationships with leagues, tournaments, and organizations in baseball and softball
If you’re energized by building trusted partnerships, thrive in a high-ownership environment, and enjoy turning customer outcomes into durable business growth, we’d love to meet you.
**What You’ll Do**
**Lead the Post-Sale Transition & Onboarding**
- Own the customer relationship from the moment a new agreement is signed, partnering with the Account Executive on a clear handoff.
- Lead onboarding with Club Directors and organization leaders, including account configuration, team setup, stakeholder alignment, and launch planning.
- Create clear success plans, milestones, and responsibilities that help each organization move quickly from signed agreement to active use.
- Equip Club Directors and coaches with the guidance, resources, and communication plans they need to introduce GameChanger to teams and families.
**Drive Adoption & Account Growth**
- Build trusted, ongoing relationships with Club Directors, league administrators, coaches, and other key stakeholders through regular, proactive check-ins.
- Monitor customer health and adoption signals—including team setup, coach activation, parent participation, athlete claims, and fan engagement—to identify progress, gaps, and opportunities.
- Develop and execute account plans that increase product adoption, deepen engagement, and expand GameChanger across additional teams, programs, or sports.
- Coordinate targeted education, enablement, and lifecycle communications with Customer Experience and Marketing to help customers achieve their goals.
**Own Retention & Renewals**
- Own the renewal process for your portfolio, from early planning and value reinforcement through agreement execution.
- Identify risk early, build recovery plans, and mobilize the right internal partners to protect customer outcomes and retention.
- Maintain accurate account health, renewal forecasting, growth opportunities, and customer activity in the CRM.
- Consistently achieve retention, renewal, adoption, and expansion goals.
**Build & Improve the Account Management Motion**
- Help establish repeatable onboarding, account planning, adoption, expansion, referral and renewal playbooks as the function grows.
- Share customer insights and patterns with Sales, Customer Experience, Marketing, and Product to improve the end-to-end customer journey and inform roadmap priorities.
- Partner with Sales leadership to define success metrics, operating rhythms, and scalable processes for account management.
**Who You Are**
- 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience, ideally with responsibility for renewals and expansion.
- Consistent track record of meeting or exceeding retention, renewal, adoption, or growth goals.
- Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to day-to-day users.
- Strong consultative, relationship-building, and executive communication skills, with the ability to connect customer goals to measurable outcomes.
- Comfort using customer data and account health signals to prioritize action and manage a portfolio proactively.
- Experience using CRM and customer success platforms such as HubSpot, Salesforce, or similar tools.
- Self-starter who enjoys working in an early-stage, fast-paced environment with significant ownership.
- Demonstrated knowledge of the diamond (baseball/softball) and basketball sports markets.
- Prior experience working within the club sports ecosystem is highly preferred.
- Ability to travel on an as-needed basis.
**Why Join GameChanger**
- Opportunity to help shape the future of the sales organization at a category-leading product
- Direct impact on growth across multiple sports and customer segments
- Work on a product that is deeply meaningful to athletes, families, and communities
- Collaborative, mission-driven team with strong product-market fit
**Perks:**
- Work remotely throughout the US* or from our well-furnished, modern office in Manhattan, NY.
- Unlimited vacation policy.
- Paid volunteer opportunities.
- Technology stipend - $4,000 every 2 years after your start to make sure you have the latest and greatest technology.
- WFH stipend - $500 annually to make your WFH situation comfortable.
- Monthly physical, mental, wellness & learning stipend offered through Holisticly.
- Monthly lifestyle stipend offered through Fringe.
- Full health benefits - medical, dental, vision, prescription, FSA, HRA, HSA, and coverage for family/dependents.
- Retirement savings - Traditional and Roth 401K plans are offered through Vanguard, with an immediate company match.
- Life insurance - basic life, supplemental life, and dependent life.
- Disability leave - short-term disability and long-term disability.
- Company paid parental leave - up to 20 weeks for birthing parents and up to 12 weeks for non-birthing parents.
- Family building benefits offered through Progyny.
- DICK'S Sporting Goods and their family of brands teammate discount.
_The target salary range for this position is between $65,000 and $85,000 with total on-target earnings (OTE) of up to $125,000 based on performance against incentive targets. This is part of a total compensation package that includes incentive, equity, and benefits for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board._
_* DICK'S Sporting Goods has company-wide practices to monitor and protect the company from significant compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC._
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**IMPORTANT NOTICE:** All official recruitment communications from GameChanger will come from an email address ending in @ [gc.com](http://gc.com) or no-reply@ashby.hq.com. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.