高级客户解决方案工程师
Senior Customer Solutions Engineer
在云环境中，每一秒都至关重要。Sysdig 通过实时检测云安全风险的变化，结合运行时洞察和开源工具 Falco，能够即时阻止攻击。我们拥有大量企业客户，是一家获得资金支持的初创公司，内心充满对开源技术的热情，是致力于解决难题、打造并交付强大解决方案以保护云原生应用的问题解决者。
我们注重为客户提供价值。我们重视多元化的观点和开放的对话，以激发创意，并相信通过协作实现我们的目标。我们是一家国际化公司，懂得如何在所有团队中营造包容的环境。
我们也是一个很棒的工作场所——我们被 Inc、旧金山商业时报（San Francisco Business Time）和 Built In 评为“最佳工作场所”，获得了从“最佳福利”到“最幸福公司”等多项荣誉。
我们正在寻找有动力的团队成员，希望加入我们，共同引领全球云安全的发展。这是否就是适合你的地方？
你将负责：
管理企业级和高价值客户的高管关系及战略参与，从工程师到高管建立信任
与客户团队合作进行 Sysdig 部署、架构和操作最佳实践
通过成功规划和成果映射，推动客户业务目标与 Sysdig 技术能力的对齐
主导客户业务评审（CBRs）以及与技术和非技术利益相关者的持续战略接触
深入了解客户环境，主动识别风险和优化、扩展及创新的机会
领导并参与动手研讨会，帮助客户充分发挥 Sysdig 平台的价值
通过展示可衡量的价值实现和使用增长，支持销售团队的续约和扩展讨论
通过健康监控、技术诊断和利益相关者对齐，尽早识别和缓解账户风险
成为客户需求的倡导者，与产品和工程团队合作，确保路线图计划的一致性
与支持和专业服务团队合作，确保高质量的解决方案和高效的故障解决
指导初级客户成功经理/客户工程师，并为最佳实践、流程改进和内部赋能做出贡献
你将带来的经验：
5年以上客户成功、解决方案架构或相关领域经验
查看英文原文
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.
And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
What you will do:
Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
What you will bring with you:
5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus
What we look for:
A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus
When you join Sysdig, you can expect:
Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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