工作设计与创新专员
Work Design & Innovation Specialist
概述
职位摘要：
我们正在寻找一位擅长利用AI从头到尾开发优质材料的变革管理创新者！
工作设计与创新是Mercury新设立的一个职能，重点在于引领面向未来的工作方式，并重新设计适应AI时代的工作流程。你将作为工作设计与创新专家加入这个新职能，帮助Mercury各团队将面向未来的工作方式付诸实践并扩大应用范围。你将位于面向未来的工作方式领域，并向首席工作设计与创新经理汇报，你将把面向未来的目标转化为实用的资产、工具和支持，使跨部门采用新的工作方式变得简单。你还将负责在Mercury范围内运营变革倡导者社区，将这些实践带入日常工作中。你将与定义这一运动并拥有其方法、工具和衡量标准的经理密切合作，专家将建立支持材料，赋能倡导者，并跟踪采用情况，以确保项目持续改进。这项工作直接支持Mercury的工作设计与创新目标，即在2030年成为前15名财产与意外险（P&C）保险公司之前，提高速度、质量和更好的体验。
地理薪资信息
招聘过程中可能需要现场面试
该职位的州级薪资范围如下：
63,410 至 117,348 美元（新泽西州、纽约州、华盛顿州、夏威夷州、阿拉斯加州、马里兰州、康涅狄格州、罗德岛州、马萨诸塞州）
57,646 至 106,680 美元（内华达州、俄勒冈州、亚利桑那州、科罗拉多州、怀俄明州、德克萨斯州、北达科他州、明尼苏达州、密苏里州、伊利诺伊州、威斯康星州、佛罗里达州、佐治亚州、密歇根州、俄亥俄州、弗吉尼亚州、宾夕法尼亚州、特拉华州、佛蒙特州、新罕布什尔州、缅因州）
51,881 至 96,012 美元（犹他州、爱达荷州、蒙大拿州、新墨西哥州、南达科他州、内布拉斯加州、堪萨斯州、俄克拉荷马州、爱荷华州、阿肯色州、路易斯安那州、密西西比州、阿拉巴马州、田纳西州、肯塔基州、印第安纳州、南卡罗来纳州、北卡罗来纳州、西弗吉尼亚州）
在加利福尼亚州：通常的招聘范围是 81,341.00 至 99,417.00 美元
该职位的预期基本薪资将根据多种因素而有所不同，包括相关经验、技能和地点。
职责
将面向未来的工作方式转化为实践：
· 将面向未来的目标、框架和原则转化为可使用、设计良好的资源，包括沟通材料、指南、模板、一页纸说明和操作指南，利用AI完成所有工作！
- 开发赋能和培训内容，帮助领导者、管理者和员工采用面向未来的工作方式（例如，从可见知识中工作、以结果为导向的框架、有意的异步与实时协作，以及利用AI放大影响力）
- 应用和调整方法、工具
查看英文原文
Overview
Position Summary:
Exciting opportunity for a change management innovator with an expertise in developing stellar materials leveraging AI from start to finish!
Work Design & Innovation is a new function at Mercury with key focus on spearheading future forward ways of working along with redesigning work for the age of AI. You will be joining this new function as the Work Design & Innovation Specialist to help teams across Mercury put Future Forward Ways of Working into practice and scale new ways of working. Sitting in the Future Forward Ways of Working Lane and reporting to the Principal Work Design & Innovation Manager, you’ll turn Future Forward priorities into practical assets, tools, and support that make new ways of working easy to adopt working cross-functionally across Mercury. You’ll also run the Change Champion community across Mercury that carries these practices into everyday work. Working closely with the Manager who defines the movement and owns its methods, tools, and measurement, the Specialist builds collateral, enables champions, and tracks how adoption is landing so the program keeps improving. The work directly supports Mercury’s Work Design & Innovation goals of improving speed, quality, and better experiences on the journey to becoming a top-15 P&C carrier by 2030.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows:
$63,410 to $117,348 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$57,646 to $106,680 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$51,881 to $96,012 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
In CA: Typical hiring range is $81,341.00 to $99,417.00
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Translate Future Forward Ways of Working into Practice :
· Turn Future Forward priorities, frameworks, and principles into usable, well-designed assets including communications, playbooks, templates, one-pagers, and how-to guides leveraging AI for everything you do!
- Develop enablement and training content that helps leaders, managers, and employees adopt the Future Forward ways of working (e.g., working from visible knowledge, outcome-first framing, intentional async vs. live collaboration, and using AI to amplify impact)
- Apply and adapt the methods, tools, and measurement the lane owns; keep assets current, consistent, and on-brand as the model evolves
- Curate practical AI and knowledge-led examples, prompts, patterns, use cases, that help people get value from Glean and other tools, supporting “AI for everyone” across Mercury
- Help package what works into repeatable, shareable formats so good practice scales beyond individual teams
- Coordinate with the team on materials, action tracking, and draft outputs and continuously contribute ideas to continuously improve the team’s own ways of working, basically role-modeling Future Forward in how the team operates
Own the ongoing engagement of the Future Forward Ways of Working Change Champion community:
· Support the day-to-day running of the Change Champion network so it’s a vibrant community of people who are intrinsically motivated to drive impact
- Help onboard, equip, and coordinate champions with the resources, updates, and talking points they need to advocate for Future Forward Ways of Working
- Capture champion questions, feedback, and success stories, and feed them back into the collateral and the program
- Help recognize and amplify champion contributions to sustain momentum and grassroots adoption
Track adoption, feedback & improvement:
· Support adoption, feedback and improvement tracking, including building dashboards that show how adoption of Future Forward Ways of Working is landing
- Work cross functionally across Mercury teams to gather feedback and lightweight metrics, surface insights and improvement opportunities
- Maintain documentation, action logs, and decision records so the lane’s work is transparent and easy to build on
- Help identify what to refine, scale, or retire based on what the evidence shows
What success looks like:
· A current, well-organized, and well-used library of Future Forward assets - playbooks, templates, and guides that make new ways of working easy to adopt
- An active, well-supported Change Champion community that extends Future Forward’s reach across Mercury and drive real measurable impact
- Growing adoption of Future Forward Ways of Working, supported by high-quality enablement materials and a clear feedback loop
- Positive feedback from champions, leaders, and employees on the clarity and usefulness of the collateral and support provided
- Future Forward practices that visibly advance Mercury’s compass: improved speed, quality, and better experiences of work
- AI-fluent ways of working
Qualifications
Education
Minimum:
· Bachelor’s degree or equivalent combination of education and relevant experience preferred.
Experience
Minimum
· 3 to 5 years of experience in enablement, change and adoption support, program coordination, communications, or a related field
Preferred:
· Consulting experience preferred, but not required
- Experience with Glean or similar AI platforms a plus
- Experience with the insurance industry preferred
Skills & Abilities
Minimum:
· A self-starter and natural driver, excited to help build something new and energized by tackling the challenges that come with it
- AI-curious and tech-forward, a hands-on user of AI and collaboration tools, quick to learn and already in the process of redesigning how you work yourself using AI to amplify your impact
- Creative and strong builder of toolkits, templates, training, and communications, and enjoys excelling at keeping a knowledge library organized and easy to find
- Some experience supporting communities, networks, or change/champion programs, or a strong interest in doing so
- Organized, reliable, and detail-oriented, keeps many pieces moving without dropping details and takes pride in polished, consistent work
About the Company
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers!
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
Perks and Benefits
We offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range
USD $63,410.00 - USD $117,348.00 /Yr.Originally posted on Himalayas