初级服务台管理员
Junior Service Desk Administrator
你好。我们是Teya。
Teya的创立基于一个简单的信念：本地企业值得更好的服务。
它们是咖啡馆、餐厅、美发店、商店和创业者，为我们的街道带来特色，创造就业机会，让社区保持活力。然而，长期以来，金融服务让它们的生活变得更难——工具笨拙、支持差、复杂性阻碍了业务的正常运行。
Teya的存在就是要改变这一现状。
我们正在为欧洲的本地企业打造一个金融平台——以简单工具、周到设计和真正的客户服务为核心。我们的会员依赖我们帮助他们自信地经营业务，而这种责任塑造了我们的工作方式。
我们行动迅速。我们重视质量。我们关注细节。我们相信卓越的表现和真诚的服务应该相辅相成。
如果你希望打造有意义的产品，解决真实的问题，并真正为本地企业带来改变，我们期待你的加入。
你的团队
在你的团队中，客户定义了你的目标。我们存在的意义是服务和支持我们的同事，让他们能够发挥最佳水平。
每位团队成员都高度重视提供高质量的服务，并在快速推进的同时保持协作文化。
这个团队首先是一个客户服务团队，因此致力于通过技术提供的及时、高效、一次解决的客户服务，不仅满足而且超越我们同事的期望。
这一切都建立在强烈的团队合作意识、信任、尊重和对彼此、客户以及同事的承诺之上。
你的使命
- 为Windows、macOS、iOS和Android设备的用户和桌面及移动终端提供软硬件支持
- 确保所有设备符合公司设备管理和安全策略
- 确保系统、服务和网络访问符合公司安全策略及已商定的流程和程序
- 管理办公室内的视频会议解决方案
- 分发和管理移动设备及通话套餐合同
- 始终遵守已商定的服务和运营服务水平协议
- 支持Teyans的入职和离职流程
- 确保Teyans拥有最佳体验，能够连接到同事、客户、系统和服务
- 支持高度自动化的环境
- 了解并支持
查看英文原文
Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
Your team
Within your team, your customers define your purpose. We exist to serve and support our fellow Teyans by enabling them to do their best work.
Every team member cares deeply about providing high-quality service and maintaining a culture of collaboration while delivering at pace.
This team is above all else a customer service team and as such is dedicated to providing the best customer service through prompt, efficient, first-time fixes enabled by technology that not only meets but exceeds the expectations of our fellow Teyans.
All of this is underpinned by a keen sense of teamwork, trust, respect and commitment to each other, our customers and our fellow Teyans.
Your mission
- Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS and Android devices
- Ensure all devices remain compliant with corporate device management and security policies
- Ensure systems, services and network access are maintained in line with corporate security policies and agreed processes and procedures
- Manage video conferencing solutions in the offices
- Distribute and manage mobile devices and airtime contracts
- Adhere to agreed service and operational level agreements at all times
- Support the onboarding and offboarding of Teyans
- Ensure that Teyans have the best experience, connecting to their colleagues, customers, systems and services
- Support the delivery of a highly automated environment
- Be aware of and support the delivery of your team’s and company’s Objectives and Key Results
- Work closely with all key stakeholders across the organisation
- Always live and promote our company values
- Deliver value wherever possible
- Demonstrate and encourage a passion for delivering high-quality support
- Celebrate and promote your successes and those of your colleagues
- Promote knowledge sharing and learning within your team and the wider organisation
- Pursue excellence in all that you do
Your story
You are flexible in your approach, enjoy collaborating with others and are comfortable working with ambiguity. You are humble, willing to learn and willing to share your knowledge. You must be used to working in a target-driven environment and against SLAs.
You have a high level of proficiency in supporting Apple and Windows endpoints that are managed through enterprise MDM solutions. You will also have a good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365.
The role is diverse and challenging and as a result, you will need to have at least two years' experience working in a similar IT service environment so that you can quickly settle and begin delivering value immediately rather than having a long ramp-up period on the technologies.
We'd love to hear from you if you:
- Believe you can deliver on the mission brief described above
- Are an effective communicator, able to communicate technical topics to technical and non-technical audiences
- Have a proven understanding of the importance of consistency, reliability and managed change within IT
- Have the ability to work well in a team environment
- Are able to work effectively under pressure
- Have excellent analytical and problem-solving skills
- Have excellent time management skills and ability to multi-task and prioritise work
- Have a developed attention to detail and a proactive problem solver
- Have strong interpersonal skills and extremely resourceful
- Are comfortable working within structured programs and projects
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.