客户服务中心高级代表，患者排程 - Accredo - 远程
Customer Service Senior Representative, Patient Scheduling - Accredo - Remote
职位描述
在这个充满机遇和挑战的客户服务中心高级代表职位中，你将在中央护理团队快节奏的工作环境中工作。作为第一线联系人，该职位将独立协助内部和外部客户，通过澄清和研究所需信息并解决非临床问题。
时间：周一至周五，上午8点至下午5点（中部时间）
职责：
- 与护士经理/主管、现场员工和患者合作，在分支机构区域内安排家庭输液访问。
- 完成所有患者的护士任务，根据患者可用性重新安排访问时间，为新患者分配合适的护士，并主动监控所有患者预约以确认准确性。
- 作为护理转介的协调员，与药房、报销和护理部门合作，同时提供优质的客户服务。
- 通过传真、电子邮件、即时消息和电话与各种员工、部门和处方医生合作。监控个人邮箱以及护理邮箱，以跟进需要处理的事项，并按优先级处理。
- 操作多个Excel文档，确定需要完成的内容以及完成的紧急程度。
- 及时回应患者、现场员工和其他部门关于护理和患者转介及日程的信息和协助请求。
- 调查/研究问题并提供解决方案。
- 主动解决问题，具备有效多任务处理能力和批判性思维。
- 正确及时地将数据输入到相应的系统中。
要求：
- 需要高中学历或同等学历。
- 5年以上相关客户服务经验。
- 需要熟练使用Excel和Outlook。
- 积极的工作态度，能够接受虚拟管理和培训。
- 注重细节。
- 优秀的书面和口头专业沟通能力。
- 能够在动态的工作环境中适应，快速学习，解决问题并做出独立决策。
该职位为完全远程办公，但候选人必须位于路易斯安那州新奥尔良分支机构50英里范围内。
如果你偶尔或永久在家工作，网络连接必须通过有线宽带或光纤互联网服务提供商提供，下载速度至少10Mbps，上传速度至少5Mbps。关于Evernorth Health Services
Evernorth Health Services，Cigna集团的一个部门，创建了制药
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Job Description
In this exciting and challenging role as a Customer Service Senior Representative, you will be working within the fast-paced environment of the Central Nursing Team. As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.
Hours: Monday-Friday, 8am-5pm CT
RESPONSIBILITIES:
- Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
- Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
- Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
- Work with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
- Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
- Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
QUALIFICATIONS:
- High School education or GED required.
- 5+ years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook required.
- A pro-active work ethic with ability to be managed/trained virtually.
- Detail orientation.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Position is fully remote however candidate must be located within 50 miles of the New Orleans, LA, branch location.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Originally posted on Himalayas