客户运营专员
Client Operations Associate
在River，我们正在打造全球最值得信赖的金融机构，通过比特币——全球唯一不可篡改的数字资产，赋能人们掌控自己的财务生活。我们相信未来每个人都会有比特币储蓄，每家企业都会在资产负债表中持有比特币。我们专注于设计和构建令人愉悦的产品，帮助客户购买、出售、保护和使用比特币。
在招聘时，我们寻找能够清晰思考、有效沟通并高效完成任务的候选人。我们重视那些既能面向未来思考和构建，又不忘记过去经验的人。
River正在快速成长，并从Goldcrest、Kingsway、Polychain、M13、DG和Valor等领先投资者处筹集了超过5000万美元的资金。我们还公开发布了[公司财务状况](https://river.com/financials)和[储备证明](https://river.com/reserves)，所有客户和员工都可以自行验证业务的稳健性和增长情况。
### **你将负责**
- 直接与客户对接，处理产品和服务相关的问题和反馈
- 分析并识别客户行为和咨询中的趋势
- 识别并开发运营效率，以扩大业务和流程
- 优化客户运营中的业务规则、自动化和沟通方式
- 作为客户与我们各个内部团队——客户关系管理、工程、财务运营、风险管理、客户支持之间的联络人，以支持业务需求、改进产品并提升客户体验
### **我们希望你具备**
- 能够适应快节奏的金融科技初创环境的能力和兴趣
- 高度自主，积极主动
- 擅长协作和解决问题
- 有面向客户的经历者优先
- 优秀的沟通者，善于交流
- 高度灵活，能够随时调整重点并平衡多项任务
- 能够从数据中识别趋势并基于分析做出决策
- 熟悉Excel/Google Sheets、SQL、产品管理经验是加分项，但非必需
- 有传播学、商业金融、商业运营、商业营销或信息系统专业学位的候选人优先
### **薪资与福利**
- 薪资：7万美元 - 全职
- 竞争性薪酬和股权
- 无限制带薪休假
- 医疗、牙科和视力保险
- 401k
- 完全远程办公选项
查看英文原文
At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our [company's financials](https://river.com/financials) and [proof of reserves](https://river.com/reserves) publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
### **What you will do**
- Directly interface with clients to manage questions and feedback about our products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine the business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
### **What we look for in you**
- Ability and interest to work in a fast-paced fintech startup environment
- High agency self starter
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Great communicator, conversationalist
- Highly adaptable; able to shift focus on the fly and balance many tasks
- Ability to identify trends in data and make decisions based on analyses
- Excel/Google Sheets, SQL, product management experience a plus, but not required
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
### **Salary and benefits**
- Salary: $70,000 - Full Time
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option - West Coast only (PST)
### **Interview Process**
- Screening Video Call (20 minutes)
- Role specific interview block (1 hour with 2 River employees)
- Prompted Assignment
- Culture & Executive Interview (1 hour block with 2 River employees)