薪资项目经理
Payroll Program Manager
## 关于Arketa
Arketa正在打造现代健身和健康领域的操作系统。我们的使命是通过赋能工作室和健康创业者，使其超越线下课程，让健康更加可及。我们提供一个强大、一体化的平台，帮助管理并扩展混合型健康业务，无论是在线、线下还是两者结合。
通过Arketa，工作室可以管理日程、接受预订和支付、建立按需视频库、举办静修活动、运行自动化营销，并推出完全品牌化的应用程序和网站。我们让创始人能够为每个客户接触点提供无缝、专业的体验。我们已获得1500万美元的A轮融资，正在快速成长。这是一个独特的加入时机。我们在快速发展的领域中打造一家定义类别的公司，我们正在寻找一位充满热情的领导者，帮助塑造健康领域世界级的合作伙伴支持。
## 关于该职位：
我们正在招聘第一位薪资专员，以帮助在Arketa构建和扩展薪资入职和支援工作。这是一个独特的机会，从零开始参与新产品领域，并从第一天起就在塑造客户体验中发挥关键作用。你将跨入职、实施和持续支持工作，帮助客户成功采用薪资服务，同时应对快速发展的早期阶段所带来的复杂性。这个职位适合拥有扎实薪资专业知识的人，他们喜欢解决复杂的问题，边做边建立流程，并随着时间推移为客户创造更好的体验。
## 你将负责：
#### **客户入职**
- 指导客户完成Arketa薪资的设置和入职流程。
- 帮助客户收集和输入薪资、税务、银行和员工信息。
- 支持客户从其他薪资提供商迁移。
- 确保客户准备好成功运行他们的第一笔薪资。
- 与我们的薪资合作伙伴和内部团队协调，解决入职问题。
#### 客户支持
- 回答与薪资、税务、员工设置、扣除项、直接存款和薪资处理相关的客户问题。
- 在需要时通过电子邮件、聊天和视频通话解决产品和薪资问题。
- 从初次联系到解决，全程负责客户问题。
- 将复杂的薪资或技术问题转交给适当的内部团队或Check。
- 清晰地用客户能理解的语言解释薪资概念
查看英文原文
## About Arketa
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both.
With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category.
## About the role:
We’re hiring our first Payroll Specialist to help build and scale payroll onboarding and support at Arketa. This is a unique opportunity to join at the ground floor of a new product area and play a critical role in shaping the customer experience from day one. You’ll work across onboarding, implementation, and ongoing support, helping customers successfully adopt payroll while navigating the complexity that comes with a fast-moving, early-stage environment. This role is ideal for someone with strong payroll expertise who enjoys solving messy problems, building processes as they go, and creating a better experience for customers over time.
## What You'll Do:
#### **Customer Onboarding**
- Guide customers through the setup and onboarding of Arketa Payroll.
- Help customers collect and enter payroll, tax, banking, and employee information.
- Support customers migrating from another payroll provider.
- Ensure customers are prepared to successfully run their first payroll.
- Coordinate with our payroll partner and internal teams to resolve onboarding issues.
#### Customer Support
- Answer customer questions related to payroll, taxes, employee setup, deductions, direct deposit, and payroll processing.
- Troubleshoot product and payroll issues through email, chat, and video calls when needed.
- Own customer issues from initial contact through resolution.
- Escalate complex payroll or technical issues to the appropriate internal teams or Check.
- Clearly explain payroll concepts in language customers can understand.
#### Continuous Improvement
- Identify recurring customer pain points and recommend improvements.
- Help create Help Center articles, internal documentation, and support playbooks.
- Share customer feedback with Product and Engineering to improve the payroll experience.
- Continue building your payroll knowledge and stay current on product enhancements.
## What success looks like:
Within your first year, you will:
- Successfully onboard customers to Arketa Payroll and help them complete their first payroll with confidence.
- Deliver a high-quality support experience with timely, accurate responses.
- Become a trusted payroll resource for both customers and internal teams.
- Identify opportunities to improve onboarding, support processes, and the overall customer experience.
- Contribute to building a scalable payroll support function as Arketa grows.
## What we're looking for:
- 2+ years of experience supporting payroll, HR, accounting, or SaaS customers.
- Experience working with payroll software such as Gusto, Paychex, ADP, Rippling, Homebase, QuickBooks Payroll, or similar platforms is preferred.
- Knowledge of payroll fundamentals, including employee setup, payroll schedules, taxes, deductions, and year-end forms.
- Strong customer service and communication skills.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple customer conversations and priorities simultaneously.
- Comfortable learning new technology and working across multiple systems.
- Curious, proactive, and eager to continuously learn.
## Bonus:
- Experience onboarding customers to SaaS products.
- Experience supporting small businesses.
- Experience using Intercom, HubSpot, or similar customer support platforms.
## You Should Apply If
- Being the first payroll specialist at a company excites you
- Exposure to a **hybrid role** that blends implementation, onboarding, and support rather than staying in a narrow lane is the variety you like
- Building processes and preventing issues and how payroll is delivered sound like mighty but thrilling tasks, or perhaps you've done it before
- You're mission-driven and excited about wellness becoming more accessible
## You May Not Want to Apply If
- You're looking for a role with established playbooks and clearly defined processes (you'll be building many of them here)
- You want a slower pace or a more established later-stage environment
- Ambiguity frustrates you
- You want to stay in purely implementation or purely support
**What We Offer:**
- Ownership and Opportunity for Advancement
- Competitive Salary and Stock Options
- Unlimited PTO: _our policy is designed to give you the flexibility to rest, recharge, and take care of personal needs — while staying aligned with your team and responsibilities._
- Medical, dental and vision health insurance
- Fitness Class Reimbursement: _we’re committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity._
- Parental Leave Policy
For this role, the estimated annual base salary is up to $58,000- $68,000, depending on experience and qualifications. In addition to base pay, we offer equity. We believe in compensating fairly and transparently, and we’re happy to provide more detail during the interview process.