V104 - 双语客户关系与接待协调员
V104 - Bilingual Client Relations and Intake Coordinator
为有抱负、文化多元、充满好奇心的头脑，Job Duck 帮助你发掘并培养潜力。我们为你连接与美国雇主的远程工作机会，这些雇主认可并欣赏你的技能，让你不仅能够生存，更能蓬勃发展。
作为一家生活方式公司，我们确保在这里工作的每个人都能享受愉快的时光，这也是我们自2022年以来每年都获得“最佳工作场所”认证的原因！
职位描述：
在 Job Duck，我们正在寻找一位富有同理心且高度组织化的双语客户关系与接待协调员，该职位需要对帮助个人应对人生重要时刻充满热情。在这一职位中，你将成为潜在和现有客户的首要联系人，确保他们获得及时、专业且富有同理心的支持。你将在收集关键信息、协调咨询、维护准确记录以及在整个过程中让客户保持知情方面发挥关键作用。理想的候选人应具备出色的沟通能力，能够在快节奏的环境中工作，重视有意义的客户关系，并致力于以同理心和专业精神提供卓越服务。
- 月薪范围：1,142 至 1,220 美元
职责包括但不限于：
- 安排咨询、会议和会面
- 跟进潜在客户关于案件资格和下一步的进展
- 记录并整理接待信息供律师审核
- 协助支持接待流程的行政和运营任务
- 确保所有记录、笔记和沟通内容准确并保持更新
- 协调客户与法律团队之间的沟通
- 在客户旅程中提供卓越的客户服务
- 与现有客户沟通案件进展和一般性问题
- 按需生成并发送提案、协议及相关文件
- 在 CRM 中管理并维护客户信息
- 跟踪跟进并保持与潜在客户和客户的持续沟通
- 在接待过程中作为潜在客户的首要联系人
- 发送付款链接并收取咨询费用
- 进行初步移民接待并收集详细的客户信息
- 接听并处理潜在客户的紧急来电
要求：
- 工作时间：周一至周五，上午 08:30 至下午 05:00 CST
- • 地点：需在指定地点办公
查看英文原文
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we are looking for a compassionate and highly organized Bilingual Client Relations and Intake Coordinator who is passionate about helping individuals navigate important moments in their lives. In this role, you will serve as the first point of contact for potential and existing clients, ensuring they receive prompt, professional, and empathetic support. You will play a vital role in gathering critical information, coordinating consultations, maintaining accurate records, and helping clients feel informed throughout the process. The ideal candidate is a strong communicator who thrives in a fast paced environment, values meaningful client relationships, and is committed to delivering exceptional service with empathy and professionalism.
- Monthly Compensation Range: $1,142 to $1,220 USD
Responsibilities include, but are not limited to:
- Schedule consultations, appointments, and meetings
- Follow up with potential clients regarding case eligibility and next steps
- Document and organize intake information for attorney review
- Assist with administrative and operational tasks that support the intake process
- Ensure all records, notes, and communications remain accurate and up to date
- Coordinate communication between clients and the legal team
- Provide exceptional customer service throughout the client journey
- Communicate with existing clients regarding case updates and general inquiries
- Generate and send proposals, agreements, and related documents as needed
- Manage and maintain client information within the CRM
- Track follow ups and maintain consistent communication with leads and clients
- Serve as the primary point of contact for prospective clients during the intake process
- Send payment links and collect consultation fees
- Conduct initial immigration intakes and gather detailed client information
- Answer and manage urgent inbound calls from prospective clients
Requirements:
- Schedule: Monday through Friday, 08:30 AM to 05:00 PM CST
• Location: Remote
• Time Zone: Central Standard Time (CST)
- Language Requirement: Fluent English and Spanish required
• Industry: Immigration Law
- Call Volume: Medium call volume expected
- Experience in immigration law is appreciated but not required
- Strong customer service experience is required
- Experience handling sensitive or urgent client situations is highly preferred
- Ability to communicate with empathy and professionalism during high stress situations
- Strong organizational and follow up skills
- Comfortable managing multiple priorities simultaneously
- Ability to work independently while collaborating closely with the legal team
- Experience scheduling appointments and consultations
- Experience managing client records and CRM systems
- Ability to collect and organize detailed client information accurately
• Software and Tools:
◦ DocketWise
◦ LawPay
◦ Grasshopper
◦ Calendly
◦ Ruby Receptionist
◦ Google Workspace
◦ Gmail
◦ AI transcription tools
◦ Payment processing platforms
• Firm observes federal holidays
- Firm traditionally closes for approximately two weeks during the Christmas season
Required Skills
• Bilingual Communication Skills
• Customer Service Excellence
• Active Listening
• Empathy and Compassion
• Client Relationship Management
• Verbal and Written Communication
• Attention to Detail
• Organization and Time Management
• Case Intake Coordination
• Appointment Scheduling
• CRM Management
• Follow Up and Case Tracking
• Problem Solving
• Professional Judgment
• Confidentiality and Discretion
• Adaptability
• Commitment and Reliability
• Determination and Accountability
• Cultural Sensitivity
• Ability to Remain Calm Under Pressure
• Team Collaboration
• Service Oriented Mindset
• Strong Work Ethic
• Values Driven Professionalism
Work Shift:
8:30 AM - 5:30 PM [CST][CDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas