PS咨询服务中心顾问（非技术方向）
PS Advisory Services Consultant (Non-Technical)
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
职位名称
PS 咨询服务顾问（非技术类）关于你的工作：
作为 PS 咨询服务顾问（非技术类），你将支持 Fiserv 的 Automated Clearing House（ACH）外包工具的客户实施。你将与客户、实施团队和外包支持团队合作，收集需求，支持转换活动，提供培训并交接实施细节。你的工作帮助客户在明确需求、有效测试和运营准备的基础上采用 ACH 处理能力。
你会做：
- 分析客户对 ACH 外包工具的转换需求，并为客户提供审查和签字的实施需求文档。
- 在转换前、中、后与客户沟通，定义流程，解决实施问题并支持运营准备。
- 解释客户系统、流程和转换数据，以支持数据平衡、需求验证和实施计划。
- 对客户进行系统功能、在线终端使用和日常应用平衡程序的培训。
- 在实施期间支持客户的用户验收测试（UAT）、应用问题和生产支持活动。
- 向内部利益相关者传达实施进展、风险和问题，以提高意识、解决问题并跟进。
- 按需进行产品演示，并识别支持实施质量的流程改进。
- 列出的职责并非旨在全面涵盖，可能根据需要进行修改。
你需要具备的经验：
- 6年以上在金融服务领域支持客户实施、转换项目或软件集成项目的经验。
- 6年以上 Automated Clearing House（ACH）运营、ACH 处理流程和 Nacha 运营规则的经验。
- 6年以上使用 Fiserv 的 PEP+® 或类似 ACH 处理平台进行交易的经验
查看英文原文
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
PS Advisory Services Consultant (Non-Technical)About your role:
As a PS Advisory Services Consultant (Non-Technical), you will support client implementations for the Automated Clearing House (ACH) Outsourcing utility from Fiserv. You will work with clients, implementation teams and the Outsourcing Support team to gather requirements, support conversion activities, deliver training and transition implementation details. Your work helps clients adopt ACH processing capabilities with clear requirements, effective testing and operational readiness.
What you'll do:
- Analyze client conversion requirements for the ACH Outsourcing utility and document implementation requirements for client review and sign-off.
- Consult with clients before, during and after conversion to define procedures, resolve implementation questions and support operational readiness.
- Interpret client systems, workflows and conversion data to support data balancing, requirement validation and implementation planning.
- Train clients on system functionality, online terminal use and daily application balancing procedures.
- Support client User Acceptance Testing (UAT), application questions and production support activities during implementation.
- Communicate implementation progress, risks and issues to internal stakeholders for awareness, resolution and follow-up.
- Present product demonstrations as needed and identify process improvements that support implementation quality.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
- 6+ years of experience in financial services supporting client implementations, conversion projects or software integration projects.
- 6+ years of experience with Automated Clearing House (ACH) operations, ACH processing workflows and Nacha Operating Rules.
- 6+ years of experience using PEP+® from Fiserv or a comparable ACH processing platform for transaction processing, balancing or client support.
- 6+ years of experience documenting client requirements, interpreting workflows, supporting User Acceptance Testing (UAT) and transitioning requirements to support teams.
- 6+ years of experience applying Software Development Life Cycle (SDLC) delivery methods, including Agile, iterative, incremental or Waterfall models, in client implementation environments.
- 6+ years of experience working with third-party systems during financial services implementations.
- Bachelor’s degree or higher in Business Administration, Computer Science or related field or equivalent combination of education, related experience and/or military experience.
Experience that would be great to have:
- Experience presenting product demonstrations to financial institution clients.
- Experience identifying process improvements for implementation, conversion or client support workflows.
- Experience supporting outsourced payments operations.
How you'll work:
· This role requires use of a computer and audio equipment.
Travel:This role requires occasional travel (up to 10%).
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
Salary Range
$78,000.00-$115,000.00These pay ranges apply to employees in Virginia and Maine. Pay ranges for employees in other states may differ.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Originally posted on Himalayas