客户经理，企业客户 — 英国及欧洲
Account Manager, Enterprise — UK & Europe
我们相信，人们与财务的互动方式将在未来几年发生巨大变化。我们致力于通过构建数千名开发者用来创建自己产品的工具和体验，推动这一变革。Plaid 为数以百万计的人提供支持，帮助他们过上更健康的财务生活。我们与 Venmo、SoFi、多家财富 500 强公司以及许多大型银行合作，让人们能够轻松地将财务账户连接到他们想要使用的应用和服务。Plaid 的网络覆盖美国、加拿大、英国和欧洲的 12,000 家金融机构。公司成立于 2013 年，总部位于旧金山，在纽约、西雅图、华盛顿特区、罗利、伦敦和阿姆斯特丹设有办事处。
作为我们客户管理团队的企业客户经理，你将负责并拓展 Plaid 在英国和欧洲最具战略意义的客户组合，涵盖领先的金融科技公司、银行和企业客户。这是一个增长型职位：你将成为客户直接寻求指导的可信赖顾问，帮助他们构建和交付无缝的产品体验，并利用这种关系在你的客户群中识别和部署新的创新用例。你将全程负责商业增长，从续约到多产品扩展，与销售、产品、解决方案工程和法务紧密合作以达成目标。
职责
- 负责并拓展 Plaid 在英国和欧洲最大的、最具战略意义的企业客户组合
- 与高管赞助人和日常运营人员建立深厚、值得信赖的顾问关系，使客户首先向你寻求产品和战略指导
- 主动拓展客户：在现有客户群中识别升级销售和交叉销售机会，并将其转化为已部署的用例
- 在英国和欧洲一些领先的金融科技公司和银行中部署新的、创新的用例
- 领导商业对话，包括续约、扩展和战略合作伙伴讨论
- 担任战略顾问，为客户对话带来行业洞察、产品指导和数据驱动的建议
- 领导关键客户项目：业务评审、运营检查点、产品发布和技术升级
- 制定客户策略，平衡短期商业执行与长期客户增长
- 与销售、解决方案工程、产品和法务跨职能合作
查看英文原文
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
As an Enterprise Account Manager on our Account Management team, you'll own and grow a portfolio of Plaid's most strategic customers across the UK and Europe, spanning leading fintechs, banks, and enterprise accounts. This is a growth role: you'll be the trusted advisor your customers call on directly for guidance on how to build and deliver a seamless product experience, and you'll use that relationship to identify and deploy new, innovative use cases across your book. You will own commercial growth end to end, from renewals through to multi-product expansion, working closely with Sales, Product, Solutions Engineering, and Legal to get there.
Responsibilities
- Own and grow a portfolio of Plaid's largest and most strategic UK & European enterprise customers
- Build deep, trusted-advisor relationships with executive sponsors and day-to-day operators, so customers come to you first for product and strategic guidance
- Proactively grow the account: identify upsell and cross-sell opportunities within the existing book and convert them into deployed use cases
- Deploy new, innovative use cases across some of the leading fintechs and banks in the UK and Europe
- Lead commercial conversations including renewals, expansions, and strategic partnership discussions
- Act as a strategic consultant, bringing industry insight, product guidance, and data-driven recommendations to customer conversations
- Lead key customer initiatives: business reviews, operational checkpoints, product launches, and technical escalations
- Develop account strategies that balance near-term commercial execution with long-term customer growth
- Partner cross-functionally with Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive outcomes
- Advocate for customers internally, surfacing feedback and market insight that influences Plaid's product direction
Qualifications
- 7+ years in a client-facing commercial role: Account Management, Strategic Partnerships, Consulting, or Business Development
- Demonstrated success growing enterprise relationships and revenue within an existing book of business
- Strong commercial acumen, with a track record of driving renewals, expansions, and multi-product growth
- Proven ability to navigate complex organisations and build relationships at all levels, including executive leadership
- Experience partnering cross-functionally with Sales, Product, Engineering, and Support
- Comfortable operating and travelling across UK and European markets; familiarity with the regional fintech and banking landscape and regulatory context (e.g. PSD2, regulated landscape) is a strong plus
- Excellent communication, presentation, and relationship-management skills
- High degree of ownership, curiosity, and customer empathy
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.