客户成功经理 - 住房
Customer Success Manager - Housing
加入我们，为世界带来改变！
更多详情请访问 www.necsws.com
注意：该职位将采用远程或混合办公模式，具体安排将根据成功申请者的所在地及公司政策而定
主要职责
负责针对客户的完整解决方案
· 理解系统各部分如何协同工作
· 确保某一领域的决策不会引发其他地方的问题
· 对整体解决方案的一致性负责
制定并承担设计方案的决策
· 作为跨模块决策的主要责任人
· 解决团队、模块或需求之间的方案冲突
· 提出明确建议并承担结果的责任
确保模块间的一致性
· 检查系统各部分是否以一致的方式设置
· 早期识别并解决方案问题，防止其演变为重大问题
· 防止模块间的配置冲突
将业务政策转化为系统行为
· 与客户合作，理解政策和需求
· 确保这些规则在系统中正确且一致地应用
· 当政策与系统设计不一致时，指出相关风险
为客户提供和团队提供领导支持
· 在复杂问题上担任主要功能负责人
· 支持高级别客户对话和决策
· 帮助以简单明了的方式解释复杂主题
保证交付质量
· 确保测试覆盖真实的端到端场景
· 协助决定解决方案是否具备上线条件
· 聚焦团队解决最重要的问题
关键能力
· 能够从整体角度思考解决方案
· 擅长做决策并承担责任
· 能够将复杂问题简化后传达给他人
· 有信心挑战并管理权衡
· 理解运维、政策和系统配置如何整合在一起
成功指标
· 明确的设计决策责任
· 减少返工和跨模块问题
· 减少升级处理
· 提升客户信心
· 降低对个别知识持有者的依赖
- 对NEC住房解决方案有广泛的知识和熟练掌握，包括配置和模块实施。
- 有住房环境的经验（如地方政府住房、ALMO、住房协会），这些机构使用NEC住房解决方案。
- 有咨询经验，包括与客户互动和项目方法论。
- 优秀的书面和口头沟通能力。
- 有设计决策的主导经验
- 能够解决问题
查看英文原文
Come join us and make a difference in the world!
Discover more at www.necsws.com
Please note - this role will be remote or hybrid working, subject to the successful applicant's location in line with company policy
Key Responsibilities
Accountable for the full solution specific to the customer
· Understand how all parts of the system work together
· Ensure decisions in one area do not cause problems elsewhere
· Take responsibility for overall solution coherence
Make and own design decisions
· Be the accountable owner for cross‑module decisions
· Resolve solution conflicts between teams, modules, or requirements
· Make clear recommendations and take ownership of outcomes
Ensure consistency across modules
· Check that the different parts of the system are set up in a consistent way
· Identify and address solution issues early before they become major problems
· Prevent conflicting configurations across modules
Translate business policy into system behaviour
· Work with customers to understand policies and requirements
· Ensure those rules are applied correctly and consistently in the system
· Highlight risks where policy and system design don’t align
Provide leadership to customers and teams
· Act as the main functional authority for complex issues
· Support senior customer conversations and decisions
· Help explain complex topics in a simple and clear way
Assure delivery quality
· Ensure testing covers real end‑to‑end scenarios
· Help decide if the solution is ready to go live
· Focus teams on resolving the most important issues
Key Capabilities
· Able to think end‑to‑end across the whole solution
· Comfortable making decisions and taking ownership
· Able to simplify complex problems for others
· Confident to challenge and manage trade‑offs
· Understands how Operations, Policy, and System configuration
fit together
Success Measures
· Clear ownership of design decisions
· Reduced rework and cross‑module issues
· Fewer escalations
· Increased customer confidence
· Less dependency on individual knowledge holders
- Broad knowledge and proficiency in NEC Housing Solution, including configuration and module implementation.
- Previous exposure to Housing environments (Local Authority Housing, ALMO’s, Housing Associations) who use the NEC Housing Solution
- Experience in Consultancy, including customer interaction and project methodologies.
- Excellent written and verbal communication skills.
- Experience with ownership on Design Decisions
- Ability to problem-solve in demanding circumstances and manage multiple projects
- Experience leading and mentoring individuals in a consultancy capacity
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
· Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
· 25 days paid holiday with the option to buy/sell (FTE)
· 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
· A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
· A selection of flexible benefits to suit your individual needs
· All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
· Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
· All offers are subject to satisfactory vetting, references and occupational health checks.
· Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.