排班协调员
Schedule coordinator
职位描述
深入了解支持团队的运作，为支持专业人员和管理层提供以下职责的支持：为支持团队或外部客户创建文档、处理电话、办公自动化协助和远程团队支持。
响应客户咨询，并作为产品部门和其他内部单位的联络人。
作为排程协调员，您将是客户的首要联系人，并确保提供高标准的客户满意度。候选人将负责处理大量电话和邮件，能够同时分析和解决问题并进行多任务处理。与内部和外部客户沟通，了解他们的需求，回应合同时间要求并解决出现的问题也将是日常任务的一部分。
细节：
· 有效安排和优化安捷伦工程师及备用服务合作伙伴的安装、维修和维护服务日程，针对客户现场的仪器
• 与客户和内部团队成员进行有效沟通
• 根据客户需求和安捷伦的标准，优先安排现场响应时间
• 与我们的内部业务伙伴建立牢固的关系，以增强我们提供卓越客户体验的能力。业务伙伴包括：客户服务中心、全球客户现场解决方案、仪器销售、合同销售和业务中心
• 积极与服务业务经理合作，管理资源短缺问题
职责内容：
・客户、销售及合作伙伴的工程师访问日程安排及相关业务（含业务外包）
・其他产品维修、检查等的报价获取、下单、关闭及付款业务
・取件维修受理、报价制作、零件调配、产品发货指示、关闭业务
・工程师专用设备的日程安排管理及发货指示
任职要求
最低本科文凭。
科学或技术领域的学位优先，但非必需。
具备基本的电脑知识。
具有为客户或组织协调和安排服务的经验非常有益。
有在SAP/CRM环境或其他类似系统中工作的经验。
具备理解并处理供应商报价、采购订单开具和发票处理的经验者优先。
具备良好的日语沟通能力（口语、书面及数字沟通）。
能够在跨职能环境中有效工作。
具备中级英语水平（例如，TOEIC分数500分或以上）
・有与客户应对经验者优先
・具备良好沟通能力者优先
・有使用SAP经验者优先
・具备基本的电脑操作能力
・不排斥英语（TOEIC 500分）
查看英文原文
Job Description
Using thorough understanding of the support organization’s activities, provides support to support professionals and management for any of the following responsibilities: document creation for support organization or external customers, call management, office automation assistance and remote team support.
Responds to customer inquiries and acts as liaison with product divisions and other internal entities.
As a schedule coordinator you will act as the first point of contact and deliver high standard customer satisfaction. The candidate will manage high volume phone calls and emails, and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Details:
- Effective scheduling and optimization of Agilent Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sites
- • Optimally manage communications with the customer and internal team members
- • Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
- • Build strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include
- • Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business Center
- Proactively manage resource shortages, in cooperation with the Service Business Manager
職務内容 :
・据付・点検・修理サービス等におけるお客様・営業・パートナー会社とのエンジニア訪問の日程調整および関連業務（業務委託を含む）
・他社製品の修理・点検等見積もり取得・発注・クローズ・支払業務
・引取り修理受付・見積作成・部品手配・製品出荷指示・クローズ業務
・エンジニア使用専用機材の日程調整管理および発送指示
Qualifications
Minimum Undergraduate Degree.
Degree in Scientific or technical field is preferred but not required.
Basic knowledge of PC.
Experience in coordinating and scheduling services for a client or organization is extremely beneficial.
Prior experience working in SAP/CRM environments or equivalent.
Experience with understanding and processing vendor quotations, PO issuance, and invoice processing is preferred
Strong communication skills in Japanese (Verbal, written, and digital).
Demonstrates ability to work effectively in a cross functional environment.
Intermediate level English skills (e.g. TOEIC score 500 or above)
・お客様との応対業務経験のある方
・コミュニケーション能力のある方
・SAPの使用経験があれば望ましい
・基本的なPC操作
・英語が嫌いでない方（TOEIC500点以上）
・理系学部卒業が望ましい。
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
Services & SupportOriginally posted on Himalayas