集成运营工程师
Integrations Operations Engineer
我们相信，人们与财务的互动方式将在未来几年发生巨大变化。我们致力于通过构建数千名开发者用来创建自己产品的工具和体验，推动这一变革。Plaid 为数以百万计的人们依赖的工具提供支持，帮助他们过上更健康的财务生活。我们与 Venmo、SoFi、多家财富 500 强公司以及许多大型银行合作，让人们能够轻松地将财务账户连接到他们想要使用的应用和服务。Plaid 的网络覆盖美国、加拿大、英国和欧洲的 12,000 家金融机构。公司成立于 2013 年，总部位于旧金山，并在纽约、西雅图、华盛顿特区、罗利、伦敦和阿姆斯特丹设有办事处。
集成运营工程（IOE）团队通过直接解决集成问题来增强 Plaid 与金融机构的网络，从而提高数据的可靠性和质量，并通过构建新的集成来扩展我们的金融网络。
我们处于工程、对 Plaid 产品和客户的深入理解以及直接的金融机构关系的交汇点：我们编写并部署保持连接健康的代码，使用数据聚焦于对客户影响最大的问题，并直接与数据合作伙伴（金融机构和平台本身）合作，解决仅靠我们自身无法解决的问题。
该团队在确保行业领先的连接性方面发挥着关键作用，使我们的客户能够满足不断扩展的金融服务使用场景，并触达尽可能多的用户。
你将负责
- 通过编写可维护、经过测试的代码并将其部署到生产环境，调查并解决影响最大的集成问题，然后在你的更改发布后监控回归或性能下降。
- 按照客户影响进行优先级排序。该团队采用基于业务价值的优先级模型，自动根据对 Plaid 客户和用户的影响对新出现的问题进行评分和排序。你将了解该优先级模型的工作原理，能够在需要时深入分析并更细致地评估单个问题的影响（哪些客户、用户和项目受到影响），并随时间推移帮助改进该优先级模型。
- 当问题的根源在于金融机构或平台时，向数据合作伙伴上报并直接与其合作，通过诊断、打包清晰的复现步骤
查看英文原文
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
The Integrations Operations Engineering (IOE) team strengthens Plaid's network with financial institutions by directly resolving integration issues to increase the reliability and quality of data, and by building new integrations to grow our financial network.
We sit at the nexus of engineering, a deep understanding of Plaid's products and customers, and direct financial-institution relationships: we write and ship the code that keeps connectivity healthy, we use data to focus on the issues with the greatest customer impact, and we work directly with data partners (the financial institutions and platforms themselves) to resolve the problems that can't be fixed from our side alone.
The team plays a mission-critical role in ensuring industry-leading connectivity so our customers can meet ever-expanding financial-services use cases and reach as many users as possible.
WHAT YOU'LL DO
- Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship.
- Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaid's clients and users. You'll understand how that prioritization works, be able to dig in and scope an individual issue's impact more granularly when needed (which clients, users, and items are affected), and help improve the prioritization model over time.
- Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform by diagnosing, packaging a clear reproducible case, and driving the issue to resolution, oftentimes working alongside our internal Data Partner Relationships (DPR) team.
- Apply mitigation techniques to keep integration traffic flowing, spanning internal tooling and configuration changes and external outreach.
- Give and receive code review, acting as owners of the integrations codebase .
- Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work.
- Meet a best-effort SLA on Business-Critical issues, where speed and clear communication matter most.
- Maintain the integrations issue backlog through triage and periodic auditing, and continually improve the team's processes and tooling.
- Occasionally build new integrations with a new financial institution or platform when the impact justifies it.
- Rotate through the team's own integrations on-call to maintain uptime of Plaid's integrations.
WHAT EXCITES US
- 1.5+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function.
- Experience developing web services and APIs, or clients/integrations that interface with them.
- Strong troubleshooting/debugging instincts - you enjoy investigating complex issues you've never seen before and driving them to root cause.
- A customer-first attitude and strong sense of empathy - you instinctively ask "how many customers does this affect and how badly?" before deciding what to do.
- An analytical, data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize.
- Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner, and advocate for a fix.
- A proven ability to identify and improve processes and increase efficiency.
- A track record of resolving a high volume of technical issues with both quality and speed.
- Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.