高级人力资源伙伴 – 产品与职能
Senior People Partner – Product & Functions
加入我们不断壮大的人力资源团队！我们正在招聘一位高级人力资源合作伙伴，负责我们的产品组织的人力资源议程，以及位于M-KOPA运营核心的一组全球职能
🌍 你的影响
你的领导将直接影响我们如何构建、保留和培养推动我们使命的工程人才。我们现在已经拥有1000万客户，并在五个非洲市场解锁了超过20亿美元的信用额度。这个职位正处于使这种增长成为可能的机器的核心位置。
💚 使命驱动型人力资源：与产品、设计和数字贷款负责人合作，打造数百万客户的体验，以及我们的欺诈、办公场所、影响力和企业传播及营销团队
🏆 全球认可：加入一家被《时代》杂志评为全球最具影响力的公司之一，并被《金融时报》连续五年（2022–2026）评为非洲增长最快的公司
🚀 规模挑战：在一个真正多样化的组合中建立可信度——创意和迭代团队如产品和设计，与操作性、市场特定、高风险的团队如欺诈和办公场所并存
🌱 环境影响：为一家碳负排放的公司工作，已减少超过200万吨二氧化碳排放
你将做的事情
你将成为我们产品、设计和数字贷款负责人的可信赖顾问，将人力资源战略与产品交付和团队发展保持一致，同时负责欺诈、办公场所、影响力和企业传播及营销在多个市场和运营模式下的人力资源议程。这个组合具有不寻常的多样性——在这里取得成功意味着能够轻松切换角色，并与各种类型的领导者建立信任，从设计团队到同一天的欺诈运营团队。
日常工作中，你将：
- 支持组织设计和变革：为你的客户群体中的团队转型、人力规划和结构变化做出贡献
- 建设管理能力：在你的业务组合中发展人员管理标准，从绩效谈话开始
查看英文原文
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Join our growing People team! We're hiring a Senior People Partner to own the people agenda for our Product organisation and a set of global functions sitting at the centre of how M-KOPA operates
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The Impact 🌍
Your leadership will directly shape how we build, retain and grow the engineering talent powering our mission. We've now reached 10 million customers and unlocked $2+ billion in credit across five African markets. This role sits right at the centre of the machine that makes that growth possible.
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The Opportunity
💚 Mission-driven HR: Partner with product, design and digital lending leaders building the customer experience for millions, plus our fraud, workplaces, impact and corporate communications and marketing teams
🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential, and by the Financial Times as Africa's fastest-growing company for 5 consecutive years (2022–2026)
🚀 Scale challenges: Build credibility across a genuinely varied portfolio — creative and iterative teams like product and design sit alongside operational, market-specific, high-stakes teams like fraud and workplaces
🌱 Environmental impact: Work for a carbon-negative company that has displaced over 2 million tonnes of CO₂ emissions
What You'll Do
You'll be a trusted advisor to our product, design and digital lending leaders, aligning people strategy to product delivery and team evolution, while also owning the people agenda for fraud, workplaces, impact and corporate communications and marketing across multiple markets and operating models. It's a portfolio with unusual variety — succeeding here means switching register comfortably and building credibility with very different kinds of leaders, from a design team to a fraud operations team in the same day.
Day to day, you'll:
- Support org design and change: contribute to team transformations, workforce planning and structural change across your client groups
- Build capability in managers: develop the people management standard across your portfolio, from performance conversations to hiring and development
- Scale and retain talent: implement approaches to attract, develop and retain product, design and analytics talent in a competitive market
- Use people analytics to inform action: work with Centres of Excellence and your clients to turn data into insight and insight into action
- Own employee relations: manage cases across your portfolio, working with our ER Centre of Excellence on the complex end
- Embed our culture: reinforce M-KOPA's values at every touchpoint, from performance and development to feedback loops and rituals
Your Environment 💻
- Reporting line: Lead People Partner, Technology — working closely together on the shared technology and product agenda, with real ownership of your own client groups from day one
- Client groups: Product, Design and Digital Lending leadership, plus Fraud, Workplaces, Impact, and Corporate Communications and Marketing
- Population: spans multiple markets and operating models, from globally distributed creative teams to market-specific operational teams
Our Approach
- We expect you to switch register comfortably — building credibility with creative, iterative teams and operational, high-stakes teams in the same portfolio
- We lean on Centres of Excellence for data and specialist ER support, so you can focus on judgement and stakeholder relationships rather than carrying every case alone
- We see this as a role with real ownership from day one, not just a supporting seat
- We expect close collaboration with the Lead People Partner for Technology on the shared technology and product agenda
What You Need
We're looking for someone who has partnered with senior leaders in a scaling technology, fintech or high-growth business, and has owned a portfolio rather than supported one.
Required Experience:
- HR business partnering experience with senior leaders in a scaling technology, fintech or high-growth business, with portfolio ownership
- Exposure to product, design, marketing or analytics teams, and an understanding of how they're built, motivated and retained
- Breadth and adaptability: comfortable moving between very different teams (e.g. a design team and a fraud operations team) in the same day
- Strategic and operational range: comfortable shaping longer-term plans and delivering the day-to-day work that makes them real
- Remote and global savvy: experience supporting cross-cultural teams across multiple regions
- Analytical and advisory instinct: uses data, influence and judgement to advise leaders on trade-offs and risks
- Confident handling employee relations matters across more than one jurisdiction, partnering with an ER Centre of Excellence rather than carrying every case alone (Europe/UK exposure is a plus, not a requirement)
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Location & Benefits
- Hybrid Working: 1-2 days on-site per week in Lagos office
- Reports to the Lead People Partner, Technology
- Room to grow your own scope, with mentorship from a senior partner who owns the wider technology and product portfolio
- Professional development and coaching partnerships
- Family-friendly policies and flexible working arrangements
- Well-being support and career growth opportunities
Our Mission 🌍
We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model, driving greater inclusion of women, youth and low-income communities.
Our Impact 💚
- Included 🔓: 10 million customers, $2+ billion in credit unlocked since 2010
- Prosperous 💰: 70% of customers use their M-KOPA product for income generation, 35,000 livelihoods created for sales agents
- Green 🌱: over 2.1 million tonnes of CO₂ avoided, with 127,700 circular economy products sold since 2010
Ready to bring breadth and adaptability to a portfolio that shapes how millions of people experience M-KOPA? Apply today!
WHY M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com.
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Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
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Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.