Chronosphere - 客户成功架构师
Chronosphere - Customer Success Architect
我们的使命
在Palo Alto Networks®，我们因共同的使命而团结——保护我们的数字生活方式。我们在创新与影响的交汇点上蓬勃发展，用尖端技术和大胆的思维解决现实世界的问题。在这里，每个人都有发言权，每个想法都重要。如果你准备好与同样充满热情的人一起，开展职业生涯中最有意义的工作，那么你来对地方了。
我们是谁
为了成为客户首选的网络安全合作伙伴，我们必须开拓道路，塑造行业的未来。这是我们的员工每天都在努力实现的目标，由我们的价值观定义：颠覆、协作、执行、诚信和包容。我们将人工智能融入我们所做的每一件事，并利用它来增强每个人所能产生的影响。如果你热衷于解决现实问题，并与最优秀的人一起构思创意，我们邀请你加入我们！
这个职位是远程办公，但距离不会阻碍影响力。我们的混合团队跨地域协作，解决大问题，贴近客户，并共同成长。你将加入一个重视信任、责任和共同成功的文化，你的工作真正有意义。
职位概述
关于团队
Chronosphere，Palo Alto Networks旗下公司，是专为现代容器化世界设计的可观测性平台。Chronosphere通过减少复杂性、优化成本并更快地解决问题，使客户能够专注于重要的数据和见解。Chronosphere平均将数据量和相关成本减少了84%，同时节省了开发人员数千小时。被主要分析机构评为领导者，Chronosphere受到DoorDash、Affirm和Zillow等全球最具创新力品牌的信赖。
关于职位
客户成功架构师（CSA）是Chronosphere最大客户的售后负责人。他们提供战略和技术指导，帮助客户释放可观测性策略的全部潜力，并最大化使用Chronosphere的价值。
在这个职位上，你将引导客户走过客户旅程，帮助他们应对挑战，发现新的用例并降低风险。你将建立深厚的合作伙伴关系（包括内部和外部），管理日常互动，并跨职能协作以实现卓越成果。如果你热爱解决复杂问题，在快节奏的环境中茁壮成长，并希望留下深远的影响，那么这就是你的舞台。
查看英文原文
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
About the team
Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 84% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world's most innovative brands, including DoorDash, Affirm, and Zillow.
About the role
The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers. They offer strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere.
In this role, you’ll guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships (both internal and external), manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization in its most exciting phase, we’d love to hear from you.
You will
- Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
- Build, maintain, and execute strategic account plans for your customers
- Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
- Serve as the primary advisor across technical initiatives and strategic business outcomes.
- Identify and mitigate risks within your customer portfolio.
- Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
- Act as the voice of the customer to influence product development and customer success strategies.
- Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
- Deliver strategic insights to help customers achieve their business goals.
- Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.
Qualifications
You have
- 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
- Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
- Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
- You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
- Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
- Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
- Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$142,000.00 - $230,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Originally posted on Himalayas