解决方案工程师
Solutions Engineer
关于Portside
Portside是全球航空行业基于云的软件解决方案的领先提供商。我们的平台支持商业航空、区域航空公司以及飞机租赁与金融领域的关键运营，帮助超过1000家航空企业优化运营、提升决策能力并更高效地运作。
在Vista Equity Partners和Insight Partners等领先科技投资机构的支持下，Portside正进入一个令人兴奋的增长阶段。我们正在扩展平台，投资于由人工智能驱动的创新，并打造一支专注于塑造航空技术未来全球团队。
职位概述
作为解决方案工程师，你将作为我们售前流程的技术核心，与销售执行人员紧密合作，了解潜在航空运营商的业务挑战，并将其转化为引人入胜、量身定制的产品演示。你将主导技术调研，推动概念验证活动，并在整个销售周期中充当客户的技朮代言人。
此职位将与销售、产品、工程和客户成功团队密切合作，确保潜在客户清楚了解Portside平台如何解决他们的问题，并传达市场反馈以影响我们的产品路线图。
理想的候选人是一位亲力亲为、面向客户的科技人员，具备出色的演示技能，采用咨询式的方法进行调研，并能够将复杂的产品功能转化为航空行业利益相关者的明确业务价值。
主要职责
- 在整个销售周期中与销售执行人员合作，了解潜在客户的需求、痛点和技术要求。
- 设计并交付针对每个潜在客户具体用例的定制化产品演示。
- 主导技术调研通话，挖掘需求、集成需求和成功标准。
- 负责并推动概念验证活动和试点项目，必要时协调内部资源。
- 回应招标文件/询问函和技术问卷，提供准确且表达清晰的答案。
- 构建和维护演示环境、沙盒和POC实例。
- 解决技术异议并阐述竞争差异化优势。
- 协助与潜在客户的技朮团队进行集成和API讨论。
- 作为客户的技朮代言人，向产品和工程团队传达产品反馈和功能请求。
- 开发和维护文档
查看英文原文
About Portside
Portside is a leading provider of cloud-based software solutions for the global aviation industry. Our platform powers critical operations across business aviation, regional airlines, and aircraft leasing & finance, helping over 1,000 aviation organizations streamline operations, improve decision-making, and operate more efficiently.
Backed by leading technology investors Vista Equity Partners and Insight Partners, Portside is entering an exciting phase of growth. We are expanding our platform, investing in AI driven innovation, and building a global team focused on shaping the future of aviation technology.
Job Summary
As a Solutions Engineer, you will serve as the technical backbone of our pre-sales process, partnering closely with Sales Executives to understand prospective aviation operators' business challenges and translate them into compelling, tailored product demonstrations. You will lead technical discovery, drive proof-of-concept engagements, and act as the technical voice of the customer throughout the sales cycle.
This role will partner closely with Sales, Product, Engineering, and Customer Success teams to ensure prospects clearly understand how Portside's platform solves their problems, and to relay market feedback that shapes our roadmap.
The ideal candidate is a hands-on, customer-facing technologist with strong presentation skills, a consultative approach to discovery, and the ability to translate complex product capabilities into clear business value for aviation industry stakeholders.
Key Responsibilities
- Partner with Sales Executives throughout the sales cycle to understand prospect needs, pain points, and technical requirements.
- Design and deliver tailored product demos that map Portside's platform capabilities to each prospect's specific use case.
- Lead technical discovery calls to uncover requirements, integration needs, and success criteria.
- Own and drive proof-of-concept engagements and pilots, coordinating internal resources as needed.
- Respond to RFPs/RFIs and technical questionnaires with accurate, well-articulated answers.
- Build and maintain demo environments, sandboxes, and POC instances.
- Address technical objections and articulate competitive differentiation.
- Assist with integration and API discussions with prospects' technical teams.
- Serve as the technical voice of the customer, relaying product feedback and feature requests to Product and Engineering.
- Develop and maintain demo scripts, sales enablement content, and technical collateral (one-pagers, architecture diagrams, FAQs).
- Stay current on product releases, roadmap, and aviation industry trends to keep demos and messaging fresh.
- Support onboarding and training of new Sales Executives on product positioning and demo delivery.
Qualifications
- Bachelor's degree in a technical field (Computer Science, Engineering, IT) or equivalent practical experience preferred.
- Minimum of 2 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar pre-sales/customer-facing technical role (SaaS experience strongly preferred).
- Strong presentation and communication skills, with the ability to present to technical and non-technical stakeholders, including executives.
- Ability to quickly learn complex products and translate technical concepts into clear business value.
- Working knowledge of APIs, integrations, and basic web/cloud architecture concepts.
- Experience with CRM tools (e.g., Salesforce) and demo/POC environments.
- Comfortable working cross-functionally with Sales, Product, Engineering, and Customer Success.
- Strong problem-solving skills and a consultative, curious approach to discovery.
- Self-motivated, organized, and able to manage multiple deals/demos simultaneously.
What We Offer
- Competitive base salary
- Fully remote work
- Generous time off policy
- Health, dental, and vision insurance
- Opportunities for professional development and career advancement.
- Dynamic, collaborative, and fast-growing work environment.
Originally posted on Himalayas