运营专员
Operations Specialist
M3是一家日本全球领先的医疗行业创新技术和研究解决方案提供商。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3公司是在东京证券交易所上市的公司（jp:2413，日经225指数），并在美国、英国、日本、韩国和中国等主要市场设有子公司，2020年位列福布斯全球2000强榜单。M3集团为医疗和生命科学行业提供服务，除市场调研外，还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国以及印度设有办公室。
运营专员负责定量和定性项目的全部招聘工作，协助美国项目经理确保研究按照客户提供的规格执行。运营专员与其他团队成员协作完成项目，对分配项目的抽样方面负全责。
主要职责和任务：
包括但不限于以下内容：
· 协助并管理项目生命周期的技术执行。
· 协助编程、链接测试、翻译、现场工作设置和合作伙伴协调。
· 管理最多30个正在进行的项目，以保持市场调研招聘的知识和经验。
· 对研究的项目招聘方法有深入了解；与现场工作协调员和项目经理协调，以最佳利用现有选项实现最大成果。
· 为分配的项目制定抽样计划。
· 定期审查项目，并在出现挑战时通知项目经理。
· 根据要求向项目管理团队提供招聘更新。
· 确保项目按照客户规定的时限完成。
· 对M3的抽样、电子邮件和报告工具有深入了解，以充分发挥其能力来支持项目交付。
· 确保100%的准确性，并表现出出色的关注细节的能力。
· 在各部门建立工作关系，以确保…
查看英文原文
About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
The Operations Specialist is responsible for all aspects of recruitment for quantitative and qualitative projects assisting the US Project Managers in making sure studies are delivered in accordance with the specs given by the client. The Operations Specialist liaises with other team members to deliver the project, being fully responsible for the sampling aspect of the allocated projects.
Essential Duties and Responsibilities:
Including, but not limited to the following:
· Assists and manages technical execution of a project’s life cycle.
· Assists with programming, link testing, translations, fieldwork setup, and partner coordination.
· Manage up to 30 live projects to maintain the knowledge and experience of market research recruitment.
· Excellent understanding of project recruitment methodology for studies; coordinate with project fieldwork coordinators & project managers to best utilize available options for maximum results.
· Build a sampling plan for the projects allocated.
· Review projects on a regular basis and inform project managers when challenges arise.
· Provide recruitment updates to the project management team upon request.
· Ensure projects are completed in line with timelines stipulated by the client.
· Have an excellent understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project deliverability.
· Ensure 100% accuracy and display excellent attention to detail.
· Build working relationships across departments to ensure insight is well communicated and understood.
· Organized, as you will have to work on a variety of projects to generate effective results.
· Keep M3 outsourced project recruitment rate and costs under the given KPIs.
· Client satisfaction score above target.
· Attend the internal kickoff (IKO) and prepare the client kickoff (CKO) deck.
· Manage partner coordination, including external liaison (EL) communications and ongoing updates.
· Oversee the translation process and conduct thorough link checks.
· Submit surveys to the programming team.
· Attend all client calls to ensure alignment and provide support.
· Assist with troubleshooting any link-related issues.
· Set up automated data exports as required.
· Provide client contact information to the Quick Charts team for set up.
· Submit partner request forms as needed.
· Manage internal recruitment efforts in collaboration with the custom recruitment (CR) team.
· Coordinate and schedule pre-tests.
· Partner with the fieldwork team to address any questions or issues.
· Reconcile counts for invoicing purposes and ensure alignment with partners.
- Bachelor’s degree in sales, marketing, or equivalent number of years’ experience
- Experience of assisting or managing several projects at the same time
- Proficient at Excel and strong Microsoft Office skills
- Be able to work as part of a team and show flexibility in the tasks they are asked to perform
- Independently motivated and inspired by working in a dynamic environment
- Comfortable with change, able to derive opportunity from uncertainty and be an analytical and strategic thinker
- Ensure 100% accuracy and display excellent attention to detail
- Organizational skills as the role involves working on a variety of projects to generate effective results
- Candidate will preferably have experience with complex market research projects which could include intricate sampling
- Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
- Experience with email marketing automation and knowledge of email marketing best practices
Must be willing to work in US shift hours
All your information will be kept confidential according to EEO guidelines.
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