高级客户总监

About Avalere Health

United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the Role

At Avalere Health, we operate at the intersection of science, strategy, policy, and creativity to help our clients—across pharma, payers, and providers—reach every patient who needs care. While our mission is rooted in healthcare broadly, our Learning & Development team focuses specifically on transforming how healthcare and pharmaceutical clients educate, enable, and engage their people.

Every Patient Possible is our North Star. Every Person Possible is our commitment to how we get there. We're looking for a bold, entrepreneurial client partner to lead strategic accounts and drive growth in the pharmaceutical, biotech, and medical device space. This is a high-impact role for someone who blends strategic thinking with strong execution and wants to shape how life sciences companies train and engage their people.

You’ll act as a trusted advisor and innovation partner to senior clients and lead transformative learning solutions across commercial, medical, and compliance teams. If you’re energized by innovation, love building deep client relationships, and thrive in fast-paced environments, this could be the perfect next move. 
What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.

What you'll do
Client Leadership & Strategic Partnership

• Serve as the senior relationship lead across key accounts, embedding as a true extension of the client team and bring transformative training solutions to life.

• Drive annual account planning and long-term strategic roadmaps focused on modernizing learning.

• Build trust with senior stakeholders across Training, Sales, Medical Affairs, Compliance, and HR.

• Facilitate quarterly business reviews, visioning workshops, and innovation planning sessions.

Growth & Innovation

• Identify whitespace opportunities and lead strategic upsells based on a deep understanding of evolving client needs, industry trends, and future learning needs.

• Oversee pitch and proposal development, pitch strategy, and contract negotiation for new and expanded work.

• Collaborate with internal teams to co-create modern, tech-enabled solutions that set us apart.

• Collaborate closely with solution architects, creative, and learning strategists to develop compelling, integrated offerings.

• Cultivate a “builder” mindset within the team, prototyping new services, piloting AI tools, and unlocking new revenue streams.

Delivery Oversight

• Ensure flawless execution of complex programs across learning modalities, immersive workshops, digital platforms, virtual experiences, simulation, and field enablement.

• Work cross-functionally with project managers, designers, and analytics teams to maintain quality and alignment with client goals.

• Champion client satisfaction, retention, and measurable business outcomes.

What you'll bring

• 10+ years in client services, consulting, or account leadership, ideally within an agency, medical communications, or training-focused environment.

• Deep familiarity with the life sciences industry and regulated training environments.

• A track record of growing multimillion-dollar accounts and influencing senior client stakeholders.

• Strong training acumen, you understand business goals and translate them into learning strategy and the idea of possibilities.

Mindset

• Entrepreneurial & Forward-Thinking: You’re energized by ambiguity and innovation.

• Strategic & Consultative: You elevate conversations and challenge the status quo.

• Growth-Oriented: You look for opportunities and aren’t afraid to test new ideas.

• Collaborative Leader: You know how to mobilize teams and solve adaptive challenges, inspiring and bringing the teams together toward a shared vision.

Bonus Points If You Have

• Experience with AI-powered learning tools or omnichannel training strategies.

• Exposure to medical affairs, clinical development, or compliance training challenges.

• Experience managing hybrid or remote teams in scaling environments.