案例经理
Case Manager
**职位名称：**案例经理
- **工作地点：**远程，美国（区域：佛罗里达州-波多黎各）
**职位简介：**
作为案例经理，你将通过共情倾听、富有同情心的护理和坚定不移的承诺，为患者及其家庭在整个治疗过程中提供卓越的服务。你将成为患者、家庭、医疗保健提供者、保险公司、专科药房和本地资源之间的关键联系人。
你的职责包括进行福利调查、提供患者教育、将患者纳入支持项目，并协调药物配送。你将在创造积极的患者体验方面表现出色，并成为罕见血液疾病社区中的可信赖资源。作为跨职能团队的活跃成员，你将帮助提供一流的服 务，确保治疗的无缝获取。
加入我们，共同为免疫挑战、罕见疾病、癌症和神经系统疾病患者改善护理。在特殊护理领域，你将帮助提供突破性治疗，为一些需求最迫切的患者带来希望。
**主要职责：**
- 与患者和家庭互动，建立长期关系，发现需求，了解挑战，并提供教育和支持以启动或继续治疗；管理复杂问题，并利用批准的资源以减少或消除障碍
- 协助获得治疗的保险批准，并通过与患者、家庭、医疗保健提供者、保险公司和专科药房合作，主动规划持续的覆盖维护
- 将符合条件的患者注册到经济援助或缺口保险计划中
- 向患者、家庭和医疗保健提供者教育有关可用患者支持服务、保险选项、限制和要求的内容；将患者和家庭与相关本地资源联系起来
- 与患者支持服务的现场团队、销售和市场准入合作伙伴密切协作，以提供一致且整合的患者获取方法
- 与所有内部和外部利益相关者建立并保持专业、有效的关系，包括患者支持服务同事、医学部门、销售、市场准入、患者倡导、保险案例经理、专科药房、居家健康机构、输注点工作人员和办公室协调员
- 作为Sanofi代表参加患者大会和会议
查看英文原文
**Job title:**Case Manager
- **Location:** Remote, US (Territory: Florida-Puerto Rico)
**About the Job:**
As a Case Manager, you will deliver exceptional service to patients and families throughout their therapy journey through empathetic listening, compassionate care, and unwavering commitment. You will serve as the vital connection between patients, families, healthcare providers, insurance companies, specialty pharmacies, and local resources.
Your responsibilities will include conducting benefit investigations, providing patient education, enrolling patients in support programs, and coordinating drug delivery. You will excel at creating positive patient experiences and become a trusted resource within the rare blood community. As an active cross-functional team member, you will help deliver best-in-class services that ensure seamless access to therapy.
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
**Main Responsibilities:**
- Engage patients and families to build long-term relationships, uncover needs, understand challenges, and provide education and support to initiate or continue therapy; manage complex issues and utilize approved resources to reduce or remove barriers as needed
- Assist in obtaining insurance approvals for therapy and proactively plan for ongoing coverage maintenance by collaborating with patients, families, healthcare providers, insurance companies, and specialty pharmacies.
- Enroll eligible patients in financial assistance or gap coverage programs
- Educate patients, families, and healthcare providers on available patient support services, insurance options, limitations, and requirements; connect patients and families with relevant local resources
- Ensure close cross-functional collaboration with Patient Support Services field teams, Sales, and Market Access partners as appropriate to deliver a consistent, integrated approach to patient access
- Establish and maintain professional, effective relationships with all internal and external stakeholders, including Patient Support Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance case managers, specialty pharmacies, home health agencies, infusion site staff, and office coordinators
- Represent Sanofi at patient congresses and meetings as a trusted community resource
- Document call details with a strong focus on data integrity to ensure compliance and continuously enhance our service offering
- Leverage CRM reporting tools and data analytics to make strategic, territory-level decisions and prioritize patient and customer needs
- Provide caseload coverage outside of assigned territory as needed
- Actively seek coaching and feedback to continuously enhance service skills
- Ensure full compliance with Sanofi policies and guidelines
- Professional-level Spanish proficiency (verbal and written) required to communicate directly with patients, families, and healthcare providers in Florida and Puerto Rico
**About You:**
You are a passionate, detail-oriented professional with a strong background in patient-facing roles. You thrive in fast-paced environments, excel at building meaningful relationships, and are deeply committed to improving the lives of patients living with rare and chronic conditions.
**Preferred Qualifications:**
- Bachelor’s degree required
- Minimum 2+ years patient-facing role experience in case management, reimbursement, patient advocacy, or provider’s office
- Experience with engaging patients and caregivers managing rare or chronic conditions
- Professional-level Spanish proficiency (verbal and written)
- Comprehensive understanding of the reimbursement process, billing and coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources
- Excellent phone communication with a strong service-oriented mindset
- Exceptional attention to detail with the ability to multi-task effectively in a fast-paced environment
- Experience with Salesforce CRM preferred
- Proficient in Microsoft Word, MS Excel, and PowerPoint
- Ability to travel within the US, including occasional nights and weekends (up to 10%)
- Flexibility to adjust working hours based on business needs and team coverage requirements.
**Why Choose Us?**
- Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
- Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
- Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
- Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
- Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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## Pursue _progress_, discover _extraordinary_
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click [here](https://cscontactus.sanofi.us/accessibilityQuestionComments.aspx)
_US and Puerto Rico Residents Only_
Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
_North America Applicants Only_
The salary range for this position is:
$85,500.00 - $123,500.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can [be found here.](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fbenefits.sanofiusallwell.com%2Ffleet%2Fpublic%2Findex%2Fba511bf8-5c32-4828-9861-ab985fffab90%2F%3Fcid%3Dsanofi&data=05%7C02%7CMuhammad.Khanzada2%40sanofi.com%7C58d63db42fae425c386708def782ce2c%7Caca3c8d6aa714e1aa10e03572fc58c0b%7C0%7C0%7C639220338481842237%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=LopUyoJYYVCvnMzJTEf9BHYbvQ8GN4nYq%2FfpZh%2BR8DM%3D&reserved=0)