技术解决方案顾问（美洲区）
Technical Solutions Consultant (Americas)
Hi, 我是John，是Ashby专业服务部门的负责人。我最喜欢Ashby的一点是我们持续改进的运营原则。结合我们对客户深切关注的原则，我们经常思考：“我们如何提供更具影响力的客户体验？”这就是我兴奋地招聘新职位——解决方案顾问的原因！作为我们不断壮大的专业服务团队（隶属于Ashby客户成功部门）的一员，你将有机会确保客户获得他们需要的技术支持，以充分利用Ashby，帮助他们构建更深入的集成和更高效的流程。
### **职位简介**
该职位位于客户成功、产品和客服的交汇处，融合深厚的技术能力与出色的客户沟通技巧。你将成为复杂产品领域和集成方面的专家，通过现场互动与客户合作，并扩展我们团队的技术交付能力。你将带来产品专业知识和咨询思维，在实施和集成中发挥关键作用。
#### **你将负责：**
- **作为售后技术专家**，处理复杂的集成产品，包括企业身份和访问管理（IAM）、办公环境集成和自定义API，支持内部团队和客户在实施、早期产品发布和高级配置期间的需求。
- **主导面向客户的现场技术互动**，包括需求调研会议、最佳实践咨询以及技术流程的现场配置。
- **与产品团队协作**，发现新兴的技术痛点并进行探索，同时提前了解新的产品功能，以指导我们的客户互动。
- **使我们的技术支持团队能够专注于现有配置的故障修复**，而你则与客户合作，设计和启动这些配置。
- **执行售前讨论中探索的解决方案**，确保客户期望与实际交付结果之间保持一致。
- **将技术深度转化为可扩展性**，将洞察和一次性解决方案转化为文档、操作指南、工具或培训内容，以便在适当的时候广泛使用。
查看英文原文
_Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of_ [_Continuous Improvement_](https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement) _. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows._
### **About the Role**
This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.
#### **What you’ll do:**
- **Serve as a post-sales technical SME** on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
- **Lead customer-facing technical engagements**, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.
- **Collaborate with Product** to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.
- **Enable our Technical Support team** to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.
- **Execute solutions explored in pre-sales conversations** to ensure continuity between customer expectations and delivered outcomes.
- **Translate technical depth into scale,** converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.
#### **What success looks like:**
- Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities
- Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support
- Professional Services opens new revenue streams via defined technical services offerings
- Technical workstreams operate collaboratively with core implementation workstreams and customer success motions
- Custom solutions are documented and scaled for use with other customers
#### **You could be great for fit it you:**
- Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations.
- Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.
- Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent).
- Love live customer interaction, and enjoy solving problems in real time with users.
- Thrive in ambiguity and are resourceful and self-directed— you’re excited to build the solution if it doesn’t yet exist.
- Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint.
#### **You might not be a fit if:**
- You’re looking for a purely behind-the-scenes role with little customer interaction.
- You prefer to specialize in a narrow technical domain rather than working across multiple feature sets.
- You want strict role boundaries — this job blends technical depth with customer-facing work, and flexing between both is key.
- You’re uncomfortable with ambiguity or iterative problem solving — this role often works in emerging areas without pre-defined solutions.
- You rely heavily on handoffs or checklists — success here often requires defining and owning an issue end-to-end, even if it’s messy.
### **Our Philosophy**
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
- We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.
- We want to offer deep expertise whenever we interact with prospects and customers.
- We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.
- We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.
### **The Interview**
At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:
- 30 min - Recruiter Screen with Talent Team
- 45 min - Interview with Head of Professional Services (Hiring Manager)
- Take Home Exercise (one week to complete)
- 60 min - Interview with Integrations Consultant and Product Manager
- Final Round:
- 30 min - Interview with VP of Customer Success
- 30 min - Interview with CEO
- 10 min - Closing Questions with Hiring Manager
_Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities._
_Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position._