社区负责人与TA顾问（AMER）
Community Lead & TA Advisor (AMER)
你好，我是[Kat](https://www.linkedin.com/in/katfergerson/)，:) 我在Ashby负责合作伙伴关系，包括全球社区激活。我们正在招聘一位经验丰富的TA顾问及社区负责人，帮助扩展我们最成功的增长实验之一：一种高互动、以客户为主导的增长方法。这个职位建立在我们EMEA团队试点的出色工作基础上——结合精心策划的活动、产品教育和早期社区激活，以在销售漏斗中产生有意义的影响。
你将在这个模型的基础上进行演变并优化，负责AMER地区的社区驱动增长工作。这意味着从举办客户早餐会和定制体验，到领导战术赋能会议和产品演示，所有事情都要负责。我们寻找的是一个在教育、倡导和接待领域都能游刃有余的人，同时对通过信任和卓越帮助Ashby可持续增长充满热情。
这个职位适合曾使用过Ashby All-in-One、有扎实人才招聘背景，并对工具、流程和社区建设充满热情的人。你将与市场、客户成功和销售团队的优秀成员合作。
**你将做什么**
- **主导AMER社区活动**
- 在目标AMER市场举办社区活动。活动类型可能包括：
- 客户学习早餐会
- 面向客户和潜在客户的混合生态系统活动
- 与本地生态系统合作伙伴联合举办的合作伙伴鸡尾酒会或圆桌会议
- 建立并维护与TA领导的关系
- 与活动运营团队合作选择场地、发送邀请和撰写活动回顾
- 推动改进并重新构想我们如何以更有意义的方式出现在社区中
- **推动客户教育**
- 成为Ashby和TA领导需求的专家，以策划相关内容
- 设计并主持直播课程，帮助客户激活关键的Ashby功能，并让客户掌握关键TA趋势和话题
- 与客户成功和产品营销团队合作开展Ashby Hidden Gems项目
- 开发并分发产品技巧、仪表盘和模板，以提升客户的专业水平
- **拓展AMER社区和客户倡导**
- 通过持续且周到的出现，帮助Ashby加深品牌和信任
- 为ACE（Ashby客户专家）活动开发入职和赋能循环
- 与GTM团队合作进行潜在客户和客户现场访问
- 主持
查看英文原文
Hi, I’m [Kat](https://www.linkedin.com/in/katfergerson/), :) I lead Partnerships at Ashby, which includes global community activation. We’re hiring an experienced TA Advisor & Community Lead in AMER to help expand one of our most successful GTM experiments: a high-touch, customer-led approach to growth. This role builds on the incredible work our EMEA team has piloted—combining thoughtfully curated events, product education, and early-stage community activation—to create meaningful impact across the funnel.
You’ll evolve and then optimize this model in target markets, taking ownership of AMER’s community-led growth efforts. This means everything from running customer breakfasts and curated experiences, to leading tactical enablement sessions and product demos. We’re looking for someone who thrives at the intersection of education, advocacy, and hospitality, and who’s excited to help Ashby scale sustainably through trust and excellence.
This role is perfect for someone who has worked with Ashby All-in-One, has a solid background in talent acquisition, and is passionate about tools, processes, and community building. You’ll collaborate with an exceptional team across marketing, customer success, and sales.
**What you’ll do**
- **Lead AMER Community Events**
- Run community events across target AMER markets. Event types might include:
- Customer learning breakfasts
- A mixed ecosystem event for customers and prospects
- Partner cocktail events or roundtables co-hosted with local ecosystem players
- Build and nurture relationships with TA leaders
- Partner with Event Ops on venue selection, invites, and post-event recaps
- Drive improvement and reimagine how we can show up in a very meaningful way for the community
- **Drive Customer Education**
- Become an Expert in Ashby + TA leader needs to curate relevant content
- Design and lead live sessions that help customers activate key Ashby features and keep customers ahead on key TA trends and topics
- Partner with CS and Product Marketing teams on the Ashby Hidden Gems program
- Develop and distribute product tips, dashboards, and templates to increase customer sophistication
- **Expand AMER Community and Customer Advocacy**
- Help Ashby deepen its brand and trust by showing up consistently and thoughtfully
- Develop onboarding and enablement loops for ACE (Ashby Customer Expert) events
- Partner with GTM teams on prospect and customer onsite visits
- Moderate panels, attend events, and build a presence at industry gatherings
**Who you’ll work with**
You’ll report directly to me, but work closely with your counterparts in EMEA, [Willem](https://www.linkedin.com/in/willemwijnans/) and [Kayla](https://www.linkedin.com/in/kayla-ricketts-9727976b/), who’ve pioneered what community growth looks like at Ashby. Within partnerships, you’ll also work closely with [Katie](https://www.linkedin.com/in/katherineelainecampbell/) to scale trusted community partner relationships and our Event Ops team on bringing Owned Community experiences, like [Ashby Cafe](https://www.linkedin.com/feed/update/urn:li:activity:7478334221007294465), to life.
**About You**
We think the ideal person for this role will have experience and skills that look something like this:
- You’ve been an Ashby power user or at least very familiar with Ashby and seen its benefits first-hand—someone who knows the product and Ashby community, champions good recruiting practices, and isn’t afraid to dive into dashboards, workflows, or templates
- You’ve built a reputation inside organizations as the go-to expert on TA process and tooling
- You’re a strong communicator—whether facilitating a breakfast, writing a post-event summary, or helping a customer understand how to build a dashboard
- You love curating and connecting people and ideas. You get energy from hosting, matchmaking, and finding smart formats to share what works
- You’re excited about being on the road ~2x/month and tapping into your existing network (and growing it!) in the TA space
- You’re entrepreneurial and experimental in nature. You’re not looking for rigid playbooks; you want room to try new formats and evolve what ‘great’ looks like. You come prepared with AI tools / automations that help us execute faster while maintaining quality.
- You believe in unreasonable hospitality—the idea that going above and beyond for a customer doesn’t just build goodwill, it builds momentum.
**This Role Probably Isn't Right If ...**
- You’re not excited about hosting or don’t enjoy the details of curating small, thoughtful gatherings
- You hate writing and have difficulty building a cohesive brief (this is a very important skill at Ashby)
- You don’t enjoy traveling and building new connections while you’re at it
- You’ve never had hands-on TA experience
- You’ve never used Ashby and aren’t familiar with modern TA systems and practices
- You prefer working from a very established playbook and are uncomfortable with ambiguity or iteration
- You’re uncomfortable with moderating discussions or being a speaker
- You only have an ‘events background’. For this role, we need folks with deep knowledge of the TA ecosystem and a proven network in major city hubs like San Francisco, New York, Los Angeles, Seattle, Boston, Austin, and Chicago
**Interview Plan**
- **Intro Call with Michelle, Ashby Recruiting** - 30 Minutes
- **Hiring Manager Interview with Kat** - 45 Minutes
- **Community Panel with Willem and Shannon** - 60 Minutes
- **Assignment (written)**- 2 hours
- **Assignment review with Kayla and Kat** - 30 Minutes
- **Final Round: Harriet and a Marketing Lead** - 60 minutes
**Benefits**
- Competitive salary and equity.
- 10-year stock option exercise window. No pressure to buy your options until it financially makes sense for you.
- Unlimited PTO with a strong culture of actually taking time off.
- 12 weeks of fully paid family leave (US).
- Generous budget for equipment, software, and office setup.
- $100/month learning budget, with conferences covered with manager approval.
- Top-tier health insurance for US employees (100% premium covered).
Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to apply.
_Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities._
_Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position._