客户经理，英国
Account Manager, UK
关于 Reserv
Reserv 是一家保险科技公司，致力于开发和孵化前沿的 AI 和自动化技术，为理赔带来效率和简便性。由拥有丰富 SaaS 和数字理赔经验的保险科技老兵创立，Reserv 获得了 Bain Capital 和 Altai Ventures 的风险投资，并于 2022 年 5 月开始运营。我们专注于自动化高度人工的任务，解决理赔领域长期存在的问题，并为 TPA、保险科技提供商和理赔员设立新的标准。我们有雄心勃勃（但可实现的）目标，需要能够在不断变化的环境中工作的人员。如果打造领先的 TPA 以及应对理赔角色长期挑战的前景让你感到兴奋，我们迫不及待想见到你。
职位简介
- 在 Reserv 担任客户经理（AM），你将成为一组关键客户的战略合作伙伴和关系负责人。你将跨部门协作，以实现最佳理赔结果，最大化客户满意度，并帮助塑造客户长期的成功。
你将作为客户关系的指挥官——主动识别机会，解决问题，管理升级，并通过账户生命周期推动可衡量的结果。这是一个需要高度责任感的角色，适合一位以客户为中心、具备强大沟通能力、项目管理和战略思维的运营者。
你的工作内容
- 客户关系管理
- 与所负责账户中的关键利益相关者建立并培养深厚、基于信任的关系。
- 作为战略顾问，了解客户的业务目标、挑战和成功标准。
- 定期进行战略业务回顾（每月和每季度），审查绩效，分享见解，并推动持续改进。
- 关注行业趋势、法规变化和竞争动态，这些可能会影响你的客户。
留存与增长
- 作为客户在内部的声音——在产品、理赔和运营团队中倡导客户需求。
- 与销售团队合作，识别并推动扩展、续约和升级销售的机会。
- 执行针对你客户群体和业务优先级的客户成功策略。
项目与成果负责
- 对账户的整体成功负责——主动管理升级、请求和持续的项目。
- 与内部团队（理赔、入职、升级处理、产品、销售）协作，确保交付一致和协同推进。
查看英文原文
About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
About the role
- As an Account Manager (AM) at Reserv, you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.
You’ll act as the quarterback of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.
What you'll do
- Customer Relationship Management
- Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
- Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
- Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
- Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.
Retention & Growth
- Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
- Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
- Execute customer success strategies tailored to your customer segment and business priorities.
Project & Outcome Ownership
- Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
- Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
- Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.
Customer Journey Optimization
- Support seamless handoffs from Onboarding to post-go-live engagement.
- Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.
- Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
Qualifications
- 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery
- Are passionate about building strong customer partnerships and delivering measurable value
- Have experience running performance business reviews or executive business reviews with enterprise customers
- Thrive in cross-functional environments and can influence without authority
- Possess strong organizational and project management skills — able to juggle multiple customers and priorities
- Have a deep sense of accountability and ownership; you don’t let balls drop
- Bring curiosity and creativity to problem solving
- Are excited to help build — not just execute — a world-class CS function
- Have an understanding of the P&C Insurance industry and claims value chain (a plus)
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
Originally posted on Himalayas