高级资深云安全工程师 – 金融服务 - CISO办公室
Senior Staff Cloud Security Engineer – Financial Services - Office of the CISO
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段自动化繁琐任务的代码。她感动得热泪盈眶。这一时刻激发了Fred创建一家能够为每个人做到这一点的公司——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是业务重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一个以AI为核心的文化，让技术和人才携手并进，势不可挡。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**ServiceNow 安全组织（SSO）**
ServiceNow 安全组织（SSO）提供世界级的创新安全解决方案，降低风险并保护公司及我们的客户。我们帮助客户将最敏感的数据和工作负载迁移到云端，加速我们的业务发展，使我们成为最受信赖的SaaS提供商。我们创造一个员工自豪工作的环境，并能产生积极影响。
我们雇佣了世界上最优秀、最具前瞻性的安全专业人士。我们在全球各地设有办公室，作为一支全球团队开展工作。加入首席信息安全官办公室，帮助设定云安全的标杆！
**你在这个职位中将负责：**
ServiceNow 首席信息安全官办公室（Office of the CISO）团队利用其多样化的安全背景和专业知识，帮助提升ServiceNow的安全性，并向世界传达ServiceNow的安全特性。该团队与ServiceNow安全组织内的各个部门密切合作，并与销售、法律、IT和产品团队在安全相关话题上协作。最重要的是，CISO办公室团队与潜在客户、客户和合作伙伴合作，解决与ServiceNow基于云的服务安全性相关的问题。
该团队重视诚信、质量、专业能力、精准度、沟通能力和效率，正在寻找一位具有广泛安全背景且具备出色沟通技巧的云安全专业人士。
你将成为CISO办公室在英语和法语国家的AMS团队成员。
作为我们尊贵团队的宝贵成员，你将担任云安全专业人员的关键角色。你的使命包括为销售团队在售前和售后提供坚定的支持。你将熟练地处理与客户和合作伙伴相关的安全问题。
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**The ServiceNow Security Organization (SSO)**
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Come join the Office of the CISO and help set the bar for cloud security!
**What you get to do in this role:**
ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service.
This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.
You will be a member of the AMS team of the Office of the CISO in English and French-speaking countries.
As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors. You will expertly navigate questionnaires and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external.
As a leader in security conversations, you will skillfully rebut cloud and AI technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.
This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program. Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer.
**Key Responsibilities:**
- Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
- Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
- Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts
- Respond to prospect and customer questions related to security.
- Conduct security calls with customers
- Respond to security questionnaires
- Present and evangelize on AI and cloud adoption & assurance.
- Contribute to the overall messaging and positioning of the Security Office
- Coordinate and manage end-to-end customer cloud security experience.
- Active participation in Security Industry forums, communities, and standards organizations
- Participation in discussions & presentations with Partners and Customers
- Investigate and understand cloud and AI threats.
- Escalation point for Security Incidents & investigations
- Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated
- Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
- Lead cross-functional teams to accomplish your goals.
- Contribute to contract negotiations related to security terms.
#### Qualifications
**Requirements:**
- Minimum 12 years experience in IT & 5 years in Cloud Security Candidate must be eligible to obtain and hold a reliability status in Canada.
- Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
- Expertise in Financial Services security and regulations desired.
- Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills)
- Experience with Cloud Operations (either as a customer or provider) is required.
- Expertise in enterprise cyber defense techniques
- Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
- A general understanding of ITIL and ITSM.
- Understanding of the sales life cycle.
- Expertise in Threat analysis and enterprise cyber defense techniques
- Deep understanding of Security Operations.
- Ability to articulate complex issues to executives and customers.
- Strong interpersonal skills.
- Self-motivated and driven; ability to perform and excel with little supervision.
- Able to serve as an authoritative source on security.
- Excellent collaborator and teammate; Fluent in English. French speaking a plus.
**#SecurityJobs**
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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