EAP案例经理（固定期限合同）
EAP Case Manager (Fixed Term Contract)
Lyra Health 是全球领先的雇主心理健康解决方案提供商，为超过 2000 万用户提供服务。公司已提供 1300 万次心理健康护理，发表了 20 多篇同行评审研究，并在可及性、临床效果和成本效率方面取得了无与伦比的成果。大量经过同行评审的研究证实，Lyra 的创新护理模式帮助人们恢复速度提高一倍，并且每年整体医疗费用索赔成本减少 26%。通过 Lyra Empower 平台，Lyra 正在改变人们获得变革性心理健康护理的方式，这是唯一一个完全整合的、由人工智能驱动的平台，结合了最高质量的护理和科技解决方案。
Lyra Health Canada 团队正在寻找一位经验丰富的咨询师，能够处理电话接待工作，并作为员工及其家属使用 Lyra Health Canada 服务的第一联系人，提供即时心理咨询支持，必要时进行风险管控。
在该职位中，您将处理各种不同的问题和严重程度，有效管理风险案例，快速评估临床需求，实施适当的治疗计划，并进行监测和个案管理。
目前有 2 份固定期限合同，持续至 2027 年，以覆盖产假。该职位为每周五天的工作制，偶尔可能需要在非办公时间工作。您需要在安大略省远程工作。
该职位为远程办公，每年有一次线下团队聚会。
我们是一家平等机会雇主。我们不会基于种族、肤色、宗教、性别（包括怀孕）、国籍、年龄、残疾、基因信息或其他受法律保护的类别进行歧视。
申请此职位即表示您确认您的个人信息将按照 Lyra Health 员工隐私通知进行处理。通过此申请，根据法律规定，我们将收集您的个人信息，包括但不限于您的姓名、电子邮件地址、性别认同、就业信息和电话号码，用于招聘和评估适合性、能力、技能、资格和兴趣。我们还可能收集有关您的种族、族裔和性取向的信息，这些信息根据《加利福尼亚州消费者隐私法》（CPRA）被视为敏感个人信息。
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About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Lyra Health Canada team is looking for an experienced counsellor who is able to handle call intake and act as the first point of contact for employees and their dependents accessing Lyra Health Canada services and provide in the moment counselling support including containing risk where appropriate.
In the role, you will be; working with a wide range of presenting issues and severity, robustly managing risk cases, quickly assessing clinical needs, implementing clinically appropriate treatment plans and monitoring and case managing.
There are 2 Fixed Term Contracts available until 2027 to cover Maternity leave.
The role is a five (5) day a week role and some out of office hours shift work may be required from time to time. You are required to work remotely in Ontario state.
The role is remote with annual in person team gathering.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Key Responsibilities:
● Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility.
● Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation.
● Complete appropriate brief clinical assessment to determine the service user needs.
● Conduct robust risk assessments and swiftly implement risk management plans as required.
● Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, heath care as clinically appropriate.
● Accurately capture all information on the clinical database pertinent to the clinical management of the case.
● Adhere to all clinical and operational protocols, standards, service levels and procedures.
● Work collaboratively with our global clinical teams.
● Liaising with affiliate clinicians for appointments and case updates as required.
● Contribute to the service and business development as required.
● Flexibility in working hours and activities in line with business needs.
● Play an active role in governance and quality assurance as required.
Requirements
Essential:
● Master’s level counselling qualification appropriate to professional standards of your jurisdiction
in Canada
● Current registration or accreditation with a relevant professional body.
Desired:
● Experience of working with a broad range of psychological health and workplace related issues.
Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and
substance related issues.
● Experience of working in high pressure, time limited environments.
● Experience in working with high-risk cases such as suicide, abuse, as well as substance use and
abuse.
● Minimum of 3 years working experience. with therapeutic delivery post qualification
Skillset:
● Computer literacy & ability to type fast
• Bilingualism (English and French) is an asset
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness