HOA 副经理
HOA Assistant Manager
位置：居家办公
用工类型：全职或兼职（根据客户需求而定）
工作班次：美国商务时间
关于我们
OurAssistants 将企业与顶级虚拟助理（VA）连接起来，以简化运营并提高生产力。我们专注于将有技能的专业人士匹配到各个行业，确保无缝的远程工作体验。加入我们，成为注重卓越和创新的动态团队的一员。了解更多信息，请访问 。
职位概述
我们正在寻找一位经验丰富的 HOA 助理经理，以支持日常社区运营，并协助 HOA 社区经理完成行政、业主和合规相关任务。理想的候选人对 HOA 运营有扎实的理解，具备良好的沟通能力，并在美国基于 HOA 的环境中与业主、董事会成员和供应商有工作经验。
此职位在确保社区顺畅运作、及时解决问题和提供优质业主服务方面至关重要。
主要职责
- HOA 系统管理：使用 HOA 平台管理 HOA 违规、催收和合规流程
- 违规与催收：跟踪违规行为，发送通知，维护记录，并就合规性和未缴费用与业主沟通
- 电话与邮件支持：以专业和准确的方式回应业主和董事会的咨询
- 数据管理：在 HOA 系统中维护和更新记录、报告和财务日志
- 行政协调：处理日程安排、文件和内部协调以确保顺畅运作
- 流程优化：识别提升行政效率和自动化重复任务的机会
- 报告生成：准备并分享违规记录、财务摘要和催收报告
- 协作：与 HOA 管理员、董事会成员和社区利益相关者密切合作，确保清晰沟通和政策遵守
- 合规与档案管理：确保 HOA 政策、程序和法律合规的正确记录
任职资格与技能
- 至少 2 年的 HOA 或物业管理经验。
- 熟悉 HOA 运营、章程文件和社区标准。
- 使用过 HOA 或物业管理软件（Vantaca、CINC、AppFolio、Buildium 或类似系统）的经验。
- 英语书面和口头沟通能力强。
- 优秀的组织能力和多任务处理能力。
- 以客户服务为导向
查看英文原文
Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours
About Us
OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at .
Job Summary
We are seeking an experienced HOA Assistant Manager to support day-to-day community operations and assist the HOA Community Manager with administrative, resident, and compliance-related tasks. The ideal candidate has a solid understanding of HOA operations, strong communication skills, and experience working with homeowners, board members, and vendors in a U.S.-based HOA environment.
This role is critical in ensuring smooth community operations, timely issue resolution, and excellent homeowner service.
Key Responsibilities
- HOA System Management: Use the HOA platform to manage HOA violations, collections, and compliance workflows
- Violations & Collections: Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues
- Phone & Email Support: Respond to homeowner and board inquiries with professionalism and accuracy
- Data Management: Maintain and update records, reports, and financial logs within the HOA system
- Administrative Coordination: Handle scheduling, documentation, and internal coordination for smooth operations
- Workflow Optimization: Identify opportunities to improve administrative efficiency and automate repetitive tasks
- Report Generation: Prepare and share violation logs, financial summaries, and collection reports
- Collaboration: Work closely with HOA managers, board members, and community stakeholders to ensure clear communication and policy adherence
- Compliance & Record Keeping: Ensure proper documentation of HOA policies, procedures, and legal compliance
Qualifications and Skills
- Minimum 2 years of experience in HOA or property management.
- Familiarity with HOA operations, governing documents, and community standards.
- Experience using HOA or property management software (Vantaca, CINC, AppFolio, Buildium, or similar)
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer-service oriented with strong conflict-resolution skills.
- Ability to work independently in a remote environment.
Additional Requirements
- Must be currently residing in the Philippines or Latin America
- Must have a stable internet connection and remote-ready workstation
Compensation and Benefits
- Permanent work-from-home setup
- Ongoing training and professional development opportunities
- Collaborative and supportive work environment
- Competitive salary
Salary: $800 – $1,100 / monthOriginally posted on Himalayas