高级开发者关系工程师
Senior Developer Relations Engineer
我们相信，人们与财务的互动方式将在未来几年发生巨大变化。我们致力于通过构建数千名开发者用来创建自己产品的工具和体验，推动这一变革。Plaid 为数以百万计的人提供他们依赖的工具，帮助他们过上更健康的财务生活。我们与 Venmo、SoFi、多家财富 500 强公司以及许多大型银行合作，让人们轻松地将财务账户连接到他们想要使用的应用和服务。Plaid 的网络覆盖美国、加拿大、英国和欧洲的 12,000 家金融机构。公司成立于 2013 年，总部位于旧金山，在纽约、西雅图、华盛顿特区、罗利、伦敦和阿姆斯特丹设有办事处。
开发者关系团队的使命是通过可扩展、广泛覆盖的方法，使开发者能够轻松使用和理解 Plaid 的产品，提供支持性强、行业领先的开发者体验。该职位的职责范围涵盖 Plaid 所有商业可用的、面向客户的产品。
我们正在寻找一位经验丰富的开发者关系工程师，帮助全球的金融科技公司（我们认为每家公司都是金融科技公司，即使他们尚未意识到）集成 Plaid 的 API。在此职位上，你将打造一流的开发者体验，巩固 Plaid 作为最值得信赖、开发者友好的金融服务 API 的声誉。这是一个高度技术性、高度可见的职位，对 Plaid 的产品、品牌和开发者体验有直接影响。
职责
- 创建并优化 Plaid API 的开发者文档 – 编写新内容，并提升现有内容的清晰度、准确性和易用性。将复杂的主题简化为适合广大开发者群体的准确解释。
- 设计并构建示例应用程序、演示和教程视频，展示集成 Plaid API 的优势以及在集成过程中应遵循的最佳实践。
- 改进并维护面向开发者的资源，包括 Postman 集合、文档网站和其他资产。
- 作为开发者的倡导者，与我们的开发者社区合作，并将外部开发者的需要转化为对内部团队有行动力的产品和文档洞察。
- 与产品、工程、设计和市场部门跨职能协作，确保 Plaid 提供高质量的解决方案
查看英文原文
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
The mission of the Developer Relations team is to empower developers to easily use and understand Plaid’s products, delivering a supportive, industry-leading developer experience via scalable, broad-reaching methods. The scope of this role covers all of Plaid's commercially available, customer-facing products.
We’re looking for an experienced Developer Relations Engineer to help the world’s fintech companies (and we believe every company is a fintech company, even if they don't know it yet) integrate with Plaid's APIs. In this role, you’ll create best-in-class developer experiences, cementing Plaid's reputation as the most trustworthy, developer-friendly financial services API. This is a highly technical, highly visible role with direct impact on Plaid’s product, brand, and developer experience.
Responsibilities
- Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. Distill complex technical topics into approachable, accurate explanations for a broad developer audience.
- Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations.
- Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets.
- Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams.
- Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.
Qualifications
- 5+ years of experience in Developer Relations, Developer Advocacy, or similar roles, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
- Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language
- Experience building sample applications and technical demos.
- Experience writing high-quality developer documentation from scratch, and identifying gaps or opportunities in existing documentation.
- Ability to quickly learn and clearly explain new technologies and concepts.
- Strong developer empathy, with the ability to understand and communicate what matters most to developers.
- Ability to thoughtfully leverage generative AI to accelerate your work while maintaining a high standard of quality in external-facing content.
Nice to Have
- Familiarity with OpenAPI.
- Experience with web or mobile development.
- Experience working on B2B APIs.
- Experience building or growing developer communities around B2B APIs.
- Strong presentation skills.
- Experience creating technical content across formats such as slide decks, diagrams, web apps, or video.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.