产品管理总监 - Action Fabric
Director, Product Management- Action Fabric
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激励Fred创建了一家公司，让每个人都能享受到这种便利——让人们摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在构建一种AI原生文化，让技术和人才携手不可阻挡地前进。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**职位简介**
你将负责Action Fabric的产品策略和执行，这是ServiceNow针对代理AI平台的无头访问层。这个角色位于平台架构、消费经济学和前沿AI集成的交汇点。你将定义客户如何通过他们偏好的工具调用ServiceNow平台，设计与代理消费模式（令牌、请求、操作）相匹配的定价模型，并与你所在组织的平台团队（MCP Server、A2A、REST/GraphQL API）和企业应用团队（ITSM、ITOM、CRM、CSM）合作，交付一致且世界级的无头客户体验。
**此职位的重要性**
代理AI的采用正在加速，赢家将是那些让代理最轻松采取行动的平台。这个角色正处于这一机会的核心——构建使ServiceNow成为前沿AI平台首选行动层的产品、经济模式和合作关系。你将处理从零到一的产品挑战，塑造正在制定的行业标准，并直接影响ServiceNow在代理时代的平台变现方式。
**你的团队与背景**
你将加入一个专注于代理访问和开发者变现的平台组织。你的团队涵盖三个核心领域：
- 面向客户的MCP服务器（140+客户，每周约20,000+次调用）
- 代理到代理
- REST和GraphQL API接口用于平台访问
- Action Fabric – 通过代理访问对平台操作进行变现和计量的层级
此职位的成功由以下**四个指标**衡量：收入端能力增长（消耗的令牌/请求）、遥测和仪器交付、跨学科的产品、工程和市场团队协作
查看英文原文
#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**About the Role**
You'll own the product strategy and execution for Action Fabric, ServiceNow's headless access layer for agentic AI platforms. This is a foundational role at the intersection of platform architecture, consumption economics, and frontier AI integration. You'll define how customers invoke the ServiceNow platform through their preferred tools, design pricing models that align with agentic consumption patterns (tokens, requests, actions), and partner with your organization's platform teams (MCP Server, A2A, REST/GraphQL APIs) and enterprise application teams (ITSM, ITOM, CRM, CSM) to deliver a cohesive, world-class headless customer experience.
**Why This Role Matters**
Agentic AI adoption is moving fast, and the winners will be the platforms that make it easiest for agents to take action. This role sits at the center of that opportunity - building the product, economics, and partnerships that make ServiceNow the go-to action layer for frontier AI platforms. You'll work on zero-to-one product challenges, shape industry standards as they're being written, and have direct influence on how ServiceNow monetizes its platform in the agentic era.
**Your Team & Context**
You'll join a platform organization focused on agentic access and developer monetization. Your team cuts across three core areas:
- MCP Servers for customers (140+ customers, ~20,000+ invocations per week)
- Agent to Agent
- REST and GraphQL API surface for platform access
- Action Fabric – the monetization and metering layer for platform actions through agentic access
Success in this role is measured by **four metrics**: top-line capability growth (tokens/requests consumed), telemetry and instrumentation delivery, cross-disciplinary collaboration across product, engineering, and go-to-market leadership, and industry partnerships and collaboration across agentic interoperability standards.
**The Impact You'll Make**
- Define the Action Fabric vision and roadmap as ServiceNow's headless access paradigm. You'll articulate how agentic platforms and applications invoke the system of action, what controls need to be in place, and how that consumption is measured, metered, and monetized.
- Set ServiceNow's position in the emerging interoperability stack (MCP Server, A2A, REST/GraphQL APIs) - turning agentic interoperability into a governed, differentiated customer outcome rather than a commodity connector.
- Drive consumption economics and pricing calibration. You'll monitor live customer signals (e.g., agent invocations, use cases, token consumption patterns) to ensure pricing models are sound, competitive, and scalable. This requires financial fluency and executive presence to make peer-level decisions with pricing, product, engineering, and finance.
- Build and own the telemetry framework for platform actions. You'll partner with engineering to instrument how customers consume the platform, what drives value, and where to optimize.
- Partner with platform integrations and leading AI providers to ensure ServiceNow is a first-class action layer inside the tools customers already use.
- Own field messaging and competitive positioning. You'll work closely with go-to-market leadership on customer enablement and thought leadership. When customers and partners ask hard questions about pricing, positioning, competitive alternatives, or roadmap, you are the product authority making real-time calls as adoption patterns and competitive dynamics shift.
- Define and track metrics that reflect real impact. You live and breathe product adoption, consumption, and business metrics. You use data to surface early signals and iterate quickly in an ambiguous, fast-moving space.
#### Qualifications
- 8–10+ years of product management experience, with at least 2–3 years owning product strategy for platform or integration products at enterprise scale.
- Deep experience with consumption-based or usage-based pricing models. You understand pricing mechanics, can read and challenge financial models, and have peer-level conversations with finance teams about unit economics and margin drivers.
- Technical fluency with agentic AI - token consumption, action invocation patterns, cost-throughput tradeoffs, failure modes. You don't need to be an engineer, but you need enough depth to evaluate architecture tradeoffs and have credible conversations with technical teams.
- Experience owning monetization or platform strategy in a multi-business-unit environment. You understand how to navigate the tension between revenue scale and customer adoption, and you've built alignment across engineering, finance, and go-to-market through clarity and evidence.
- Comfort with ambiguity and competitive urgency. You define metrics early, make directional calls with incomplete data, change your mind when new evidence arrives, and do not need consensus to move.
- Excellent communication skills and demonstrated experience presenting to and influencing VP+ level executives across product, engineering, and go-to-market functions.
**Nice-to-Haves**
- Experience with integration platforms, headless architectures, or MCP (Model Context Protocol).
- Background in enterprise-facing admin products or platform capabilities that require deep customer instrumentation.
- Exposure to agentic AI product development or LLM-based application design.
- Track record of building or scaling rate cards, metering systems, or consumption-based business models.
For positions in this location, we offer a base pay of **$221,200 - $387,100**, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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