企业客户经理
Enterprise Account Executive
#### 关于我们
Ada 是一家人工智能客服公司，我们的使命是让每个人都能享受到非凡的客户服务。我们致力于在规模化的前提下提升客户服务的质量标准，使企业能够提供人们喜爱的即时、主动、个性化且便捷的体验。
Ada 是一个 AI 转型平台和合作伙伴，结合战略专长与强大的 AI 代理管理技术，加速企业的 AI 成熟度，使其始终走在行业前沿。通过 Ada，83% 的客户对话——并且这个数字还在增长——都通过自动化轻松解决，让团队有更多时间，公司有更多资源专注于增长，客户则有更多时间关注对他们最重要的事情。
Ada 成立于 2016 年，是一家加拿大公司，已为 Square、YETI、IPSY 和 [Monday.com](http://monday.com/) 等领先品牌提供了超过 55 亿次互动，节省了数百万小时的人工努力。Ada 获得了来自 Accel、Bessemer、FirstMark、Spark 和 Version One Ventures 等顶级投资机构超过 2.5 亿美元的资金支持，是客户服务中 AI 管理和应用的先驱。
在 Ada，我们视成长作为每个个人主人翁成长的反映。这就是为什么我们的价值观根植于推动进步和持续改进。如果你有抱负并渴望成长，Ada 可能就是你的理想之地。
了解更多请访问 [www.ada.cx](http://www.ada.cx)。
#### 关于你
你是一位充满活力的销售专业人士，热爱建立客户关系并推动收入增长吗？我们正在寻找一位才华横溢的企业客户经理，不仅扩展我们已经强大的客户基础，还要在我们广泛的可触达市场中寻找新的机会。如果你积极进取、注重结果，并能在快节奏的环境中茁壮成长，我们希望听到你的声音！
- 拥有 6 年以上企业客户经理经验，向企业客户销售 B2B SaaS 解决方案，覆盖东盟/东亚地区，有 ANZ 地区经验者优先。
- 在竞争激烈的市场中有明确的客户开发和管道建设经验。
- 你一直负责 $150 万美元以上的年经常性收入（ARR）新业务区域，并有超额完成配额的记录。
- 你在快节奏的环境中表现出色，并享受与周围人合作的团队精神。
- 你具备出色的销售洞察力、高管风范、有效的时间管理和组织能力。
- 你愿意为客户提供拜访而出差（占 40% 时间）。
- 偏好有相关经验者。
查看英文原文
#### **About Us**
Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and [Monday.com](http://monday.com/), saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at [www.ada.cx](http://www.ada.cx).
#### About You
Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? We're seeking a talented Enterprise Account Executive to not just expand our already strong client base but to hunt for new opportunities across our broad addressable market. If you're driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!
- You have 6+ years of Enterprise Account Executive experience selling B2B SaaS solutions into Enterprise accounts across ASEAN/North Asia and a bonus for ANZ.
- Demonstrated experience prospecting and building pipeline in a competitive market.
- You have consistently managed a $1.5M+ ARR new business territory and have a track record of exceeding quota.
- You thrive in a fast-paced environment and you enjoy being a team player to those around you.
- You have strong sales acumen, executive presence, effective time management and organization skills.
- You are open to travel for client visits (40%).
- Strong preference for those fluent in Mandarin.
- Strong preference for those having experience selling an AI native product.
#### Outcomes
- Own the entire sales motion for Enterprise accounts.
- Manage and close expansion opportunities within your existing customer base.
- Through prospecting you will build and maintain a strong sales pipeline alongside Sales Development Representatives.
- Develop a territory plan that supports the successful execution and achievement of sales targets.
- Accurately forecast quarterly results to Sales Leadership.
- Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.
- Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.
Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
#### Benefits & Perks
At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
##### **Benefits**
- **Unlimited Vacation:** Recharge when you need to.
- **Comprehensive Benefits:** Extended health coverage, dental, vision, travel, and life insurance.
- **Wellness Account:** Empowering you to invest in your overall well-being and lifestyle.
- **Employee & Family Assistance Plan:** Resources to support you and your loved ones.
##### **Perks**
- **Flexible Work Schedule:** Balance your work and personal life.
- **Remote-First, In-Person Friendly:** Options to work from home or at our local hub.
- **Learning & Development Budget:** Invest in your long-term growth goals and skills.
- **Work from Home Budget:** Equipping you with the tools and support for a seamless remote work experience.
- **Access to Cutting-Edge AI Tools:** Work with the best AI tech stack in the industry.
- **Hands-On with LLMs:** Enhance your expertise in leveraging large language models.
- **A Thriving Industry:** Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.