客户工程师
Customer Engineer
Cresta 释放客户体验的真正潜力，将每次对话转化为竞争优势。Cresta 的统一 AI 平台结合了对话 AI 代理、实时人工代理增强功能以及全面的对话智能，从而在每个渠道中提升收入和效率。包括美国联合航空、科氏通信和万豪在内的全球领先公司每天使用 Cresta 来打造世界级的客户体验。
Cresta 诞生于斯坦福人工智能实验室，已从包括 a16z、Greylock 和 Sequoia 在内的全球顶级投资者处筹集了超过 2.7 亿美元资金。Cresta 的领导团队包括当今人工智能领域的顶尖人才。我们的首席执行官 Ping Wu 曾创立并领导了谷歌的客服中心 AI 和 Vertex AI 平台，在加入 Cresta 之前，他致力于构建 AI 驱动的客户体验的未来。
在未来几年里，AI 将重新定义世界各地人们与企业互动的方式。来 Cresta 一起构建这个未来。
职位简介：
作为 Cresta 的客户工程师，你将在将我们前沿的 AI 解决方案交付给企业客服中心的过程中发挥关键作用。你将利用你在客户体验、客服中心基础设施、聊天平台、AWS 和自动化方面的专业知识，并与解决方案架构师紧密合作，确保与客户系统的无缝集成。
该职位需要强大的软件工程技能、领域专业知识以及同时管理多个项目的能力。你将与客户成功团队密切合作，消除技术障碍，并通过实时指导和代理效率工具为客户创造价值。你还将参与塑造我们的落地扩展销售策略，因为我们正在迅速增长。
加入我们由 AI 和 ML 专家组成的充满活力的团队，帮助用 Cresta 的创新解决方案改变工作的未来。
职责：
- 执行由 IMs、SAs 和其他利益相关者制定的集成设计和项目计划
- 使用 Cresta SDK、库和 API 设计、构建和部署应用程序
- 这些应用程序将与客服中心的聊天或电话平台集成
- 参与 Cresta 产品的测试、故障排查和维护
- 具有 Go、Python 和 JavaScript 的实际操作经验
- 与客户成功经理（CSM）合作，对技术问题进行优先级排序和解决，同时促进与工程团队的协作以确保成功的技术成果
查看英文原文
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About The Role:
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.
This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.
Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
Responsibilities:
- Execute on integration design and project plan created by IMs, SAs and other stakeholders
- Design, build and deploy applications using Cresta SDKs, libraries and APIs
- These applications will be integrated with contact center chat or phone platforms.
- Participate in testing, troubleshooting and maintenance of Cresta products.
- Hands on experience in Go, Python and Javascript
- Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.
Qualifications we value:
- Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
- Ability to use APIs and SDKs to build value added solutions
- Experience with AWS and Git
- Think big, deliver simple
- Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Paid parental leave for all new parents welcoming a new child
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- 20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Compensation for this position includes a Base salary + Variable + Equity.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.