客户服务代表（会德语）
Customer Service Representative (German-speaking)
Via致力于打造公共交通系统，为人们提供更便捷的就业、医疗和教育机会。我们的平台是现代交通网络的技术核心，将过时且孤立的公共交通系统转变为智能、数据驱动且高效的数字网络。在全球拥有数百家机构合作伙伴，Via被公认为全球领先的交通技术和服务平台。
在Via担任客户支持代表，你将成为我们技术与依赖它的用户之间的桥梁——每天帮助数以万计的乘客和司机在数百个城市中顺利出行。你将确保我们的按需服务顺畅运行，作为运营团队的核心成员，在快速发展的、以使命为导向的环境中获得运营、技术管理和按需出行方面的实战经验。
如果你关心如何让公共交通更好地服务于真实的人——看到我们在全球各地产生的影响——这个团队就是你承诺实现的地方。
这份工作可以远程完成，但你必须位于德国。
你将负责：
- 通过电话、在线聊天和电子邮件支持确保我们服务的日常顺畅运行。
- 按照排班工作，夜班、周日或特定节假日会有相应的加班补贴。
- 确保我们的司机和乘客在所有问题上都得到支持，始终帮助他们解决疑问或担忧。
- 关注客户满意度，确保问题得到解决。
- 如果你愿意，可以随着任务和职责的增长而成长，并相应提高你的薪酬。
你具备：
- 对Via的使命充满热情，助力实现出行便利并减少全球碳足迹——你将其视为超越工作的责任。
- 德语和英语流利（C1或C2级别）——你每天会使用这两种语言，因为你会在DACH和英国市场之间工作。
- 是一位优秀的沟通者，在任何情境中都能找到合适的语气，并真正享受通过电话支持他人。
- 在压力下保持冷静，能够灵活应对——无需之前在呼叫中心的工作经验；重要的是愿意学习并致力于提供优质服务。
- 熟悉技术，能够熟练使用现代IT工具。
- 能够适应不同的班次；虽然我们会尽量满足个人时间安排，但此职位需要灵活调整。
查看英文原文
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Customer Service Representative at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.
If you care about making public transit work better for real people - see the impact we're having in the around the world - this team is where that commitment comes to life every day.
This job can be done remotely, as long as you are based in Germany.
What You’ll Do:
- Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
- Care for customer satisfaction and ensure that issues are resolved.
- Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are:
- Passionate about Via's mission to enable access to mobility and reduce the world's carbon footprint - you see this as more than a job.
- Fluent in German and English (C1 or C2) -you'll be using both languages daily as you'll be working across both our DACH and UK markets.
- A strong communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
- Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
- Technology-savvy and comfortable working with modern IT tools.
- Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
What We Offer
- 100% work from home, as long as you're based in Germany.
- State-of-the-art hardware provided so you can work worry-free.
- €15.40/h base pay for a 40-hour work week, with additional earnings depending on shifts and hours worked.
- 30 days of vacation inclusive of public holidays.
- The opportunity to work for a company with a strong mission of improving the quality of life for those who need it most.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
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