Staff Business Systems Analyst (Salesforce)

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Staff Business System Analyst to join our team. This is a remote position within India reporting directly to the Director CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud / Experience Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

What you’ll do (Role Expectations)

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models

• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification

• Lead business and functional requirements while defining and prioritizing scoping

• Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner

• Lead the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce.

Who You Are (Success Profile)

• You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner, leveraging dynamic range to navigate seamlessly between high-level strategy and hands-on execution while operating with unyielding integrity.

• You are a tenacious problem-solver who runs toward challenges, knowing that finding solutions to hard problems delivers the biggest impact.

• You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid, respectful feedback to earn trust and elevate the entire team.

• You possess a true growth mindset, actively seeking feedback to continuously develop yourself, become a stronger teammate, and drive your work with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain

• 8-10 years of IT professional experience in software development with a focus on system software

• 6+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms

• Proven experience driving system implementation, agile project management, and data flow

• Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management

What Will Make You Stand Out (Preferred Qualifications)

• Deep knowledge of implementing complex processes including account management, opportunity management, and partner management processes

• Availability to support business-critical production issues 24x7 when necessary

• Sales Cloud / Experience Cloud Certification or direct Sales Cloud / Experience Cloud implementation experience

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans

• Time off plans for vacation and sick time

• Parental leave options

• Retirement options

• Education reimbursement

• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.