临床产品专员（药学博士）
Clinical Product Specialist (PharmD)
我们是谁：
Interra Health 是一家快速发展的医疗技术公司，正在改变医护人员和患者在处方旅程中的体验。由 DoseSpot、Arrive Health 和 pVerify 合并而成，Interra Health 在诊疗点提供值得信赖的资格验证、实时保险覆盖和定价洞察、处方工具以及药房透明度，帮助医护人员做出明智决策，让患者更清晰、更负担得起地获得合适的药物。依托强劲的市场势头和对连接护理未来的大胆愿景，Interra Health 提供了加入一个创新、以使命驱动的团队的机会，这些团队在软件与医疗保健的交汇处工作，减少摩擦、提升可及性，并让每个人的医疗体验变得更好。
职位描述：
Interra Health 正在寻找一名临床药师，作为我们产品组合中日常的临床联系人，为依赖我们平台的健康系统、保险公司、药品福利管理公司（PBMs）、中心和制药合作伙伴带来药学和临床方面的可信度。你将隶属于产品部门，并与首席临床专家合作，成为客户互动中的临床声音，负责临床问题的解决，并将现实中的临床和流程摩擦转化为更好的产品。
这是一个需要亲力亲为、跨职能协作的职位。你将在面向客户的会议和与产品、工程、支持及 QA 的内部处理之间灵活切换——调查临床问题、验证修复方案，并在发布时主导变更管理的临床方面——重点关注网络合作伙伴集成（EHR ↔ PBM）以及保持处方和药房履行顺畅的临床例外路径。合适的人选是一名持证药师，既能熟练处理临床例外队列，也能参与客户业务评审，具备临床严谨性，知道何时解决、何时升级，并将每个重复出现的问题视为改进产品的信号。
你会做什么：
临床互动与客户支持
- 作为 Interra Health 客户和合作伙伴（包括健康系统、保险公司、药品福利管理公司、中心和制药公司）的日常临床联系人，为工作会话、业务评审、教育计划和面向客户的对话带来临床可信度。
- 与战略客户、客户管理和实施团队合作，为客户提供临床专业性
查看英文原文
Who We Are:
Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.
The Role:
Interra Health is looking for a Clinical Pharmacist to serve as the routine clinical point of contact across our product portfolio, bringing pharmacy and clinical credibility to the health systems, payers, PBMs, hubs, and pharma partners who depend on our platform. Sitting within Product and partnering with the Principal Clinical Specialist, you will be the clinical voice in customer engagements, the owner of clinical issue resolution, and the person who translates real-world clinical and workflow friction into a better product.
This is a hands-on, cross-functional role. You will move fluidly between client-facing working sessions and internal triage with Product, Engineering, Support, and QA — investigating clinical issues, validating fixes, and leading the clinical side of change management as releases ship — with deepest focus on network-partner integrations (EHR ↔ PBM) and the clinical exception paths that keep prescribing and pharmacy fulfillment running. The right person is a licensed pharmacist equally at home in a clinical exception queue and a customer business review, who brings clinical rigor, knows when to resolve and when to escalate, and treats every recurring issue as a signal to make the product better.
What You'll Do:
Clinical Engagement & Customer Support
- Serve as the routine clinical point of contact for Interra Health customers and partners — health systems, payers, PBMs, hubs, and pharma — bringing clinical credibility to working sessions, business reviews, education initiatives, and client-facing conversations.
- Partner with Strategic Accounts, Account Management, and Implementation teams to provide clinical fluency in customer engagements, escalating situational, senior, or strategic clinical conversations to the Principal Clinical Specialist.
- Contribute to and review clinical content for customers and partners — presentation materials, educational resources, and tip sheets — ensuring accuracy, relevance, and alignment with stakeholder objectives.
- Translate clinical and workflow friction points from customer engagements into product input, partnering with Product Managers to surface clinical requirements and improvement opportunities.
Clinical Issue Resolution & Change Management
- Own clinical issue resolution across the product portfolio — triaging, investigating, and partnering with Product, Engineering, Support, and QA to drive resolution of clinical and clinical-workflow issues.
- Document patterns in clinical escalations and recommend solutions that improve product reliability and reduce recurring clinical issues.
- Lead the clinical aspects of change management — communicating changes that affect clinical workflows to internal teams and supporting customer-facing teams in cadence with releases.
- Validate fixes, enhancements, and releases that affect clinical workflows or clinical content.
Clinical Domain Expertise
- Apply pharmacy and clinical expertise across the portfolio, with deep focus on network-partner integrations (EHR ↔ PBM) and clinical exception support for prescribing and pharmacy fulfillment workflows.
- Partner with the Principal Clinical Specialist on clinical quality standards, formulary integrity, and clinical decision support, applying those standards in day-to-day product, customer, and operational work.
Use SQL, dashboarding, and BI tools — alongside AI tools — to surface clinical trends, quantify new and recurring issues, and escalate clinical work for prioritization.
What You'll Bring:
Active pharmacist license in good standing, plus a minimum of 5 years of related experience as a pharmacist in a health system, health plan/PBM, or healthcare technology setting; or an equivalent combination of clinical practice and applied pharmacy experience.
- Demonstrated understanding of medication order workflows from provider order entry through pharmacy adjudication and fulfillment.
- Experience with formulary and benefit design, managed care principles, prior authorization, and clinical decision support.
- Working proficiency in health data analysis using SQL, dashboarding, or BI tools (e.g., Tableau, Snowflake, Power BI) to investigate clinical client issues, identify trends, quantify issues, and represent the clinical voice of the customer.
- Clinical informatics experience or exposure to health-data standards and analytics preferred (e.g., informatics coursework or certification, or hands-on work with clinical, pharmacy, or claims data sets).
- Experience working with health systems, payers, PBMs, or healthcare technology vendors in a clinical or clinical-operations capacity.
- Strong written and verbal communication skills, including the ability to present clinical content to product, engineering, and customer audiences.
- Strong problem-solving and triage skills, with the ability to investigate clinical issues across complex product workflows.
Comfort operating in a fast-paced, post-merger SaaS environment where systems, priorities, and structures are still evolving.
Core Competencies:
Knowledge & Application
Applies solid pharmacy and clinical knowledge across the product portfolio, using established clinical standards and the Principal Clinical Specialist's guidance to support clinical workflows, exceptions, and content. Builds working depth in network-partner integrations (EHR ↔ PBM) and prescribing and pharmacy fulfillment workflows.
Complexity & Problem Solving
Resolves routine and moderately complex clinical and clinical-workflow issues using established methods, investigating and partnering across teams to drive resolution. Exercises sound judgment on day-to-day calls and escalates situational, senior, novel, or strategic matters to the Principal Clinical Specialist.
Collaboration & Interaction
Works effectively across Product, Engineering, Support, QA, Strategic Accounts, Account Management, and Implementation, and brings clinical credibility to conversations with external health systems, payers, PBMs, hubs, and pharma partners. Communicates clearly with clinical and non-clinical audiences and coordinates with the Principal Clinical Specialist on senior-facing engagements.
Pre-Employment Drug Screening: This position is subject to a pre-employment drug screening, where permitted by applicable law. Any required screening will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws.
Interra Health is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.