助理经理 门童
Assistant Manager Concierge
在First Advantage（纳斯达克：FA），人们是我们一切工作的核心。从我们的客户和合作伙伴到我们最大的优势——我们的团队成员。我们以同理心和同情心运营，First Advantage培养了一个全球包容的员工队伍，致力于多样化的声音，这些声音构成了我们的人才和产品。我们的团队成员互相赋能，做真实的自己，并对所有人保持尊重、诚信和公平。
欢迎开启一段有回报的职业生涯，加入一家为一些最知名的财富100强和全球500强品牌提供关键背景审查解决方案的领先企业。
你将负责：
助理经理（礼宾服务）负责管理一支医疗礼宾服务团队，指导他们成为药物和医疗服务方面的专家。此职位涉及日常运营管理，包括指导、监控生产率和处理升级的问题。团队负责人通过协调药物和职业健康项目、支持候选人以及跟踪与生产率、质量和团队士气相关的关键绩效指标，确保为客户提供卓越的服务。与内部和外部团队的有效沟通对于维持顺畅的客户体验至关重要。
这是一个完全远程的工作（居家办公），必须在美国境内并拥有合法工作授权。
支持时间：东部时间上午10:30至晚上8:00之间
职责：
- 为礼宾团队提供持续的培训和支持，涵盖工作流程和标准操作程序。
- 持续监控团队的生产率和质量，以确保客户满意度。
- 处理团队问题并根据需要提供指导、辅导和反馈。
- 将问题或担忧上报给礼宾运营经理以解决。
- 定期更新和优化流程和协议，以提高效率。
- 为新团队成员进行入职和整合，确保他们了解团队流程和期望。
- 提供卓越的客户服务，确保客户获得无缝的体验。
- 通过以诚信领导并树立良好榜样，营造积极的团队环境。
- 跟踪和管理团队表现，确保目标和KPI始终达成。
你可能需要具备以下条件以取得成功：
- 专科文凭或同等工作经验；本科文凭优先
- 有监督和激励团队实现绩效目标的实操经验。
- 熟悉医疗服务并理解客户需求。
- 有相关工作经验
查看英文原文
At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What You'll Do:
TheAssistant Manager Conciergeoversees a team of healthcare concierge members, guiding them to become experts in drug and healthcare services. This role involves managing daily operations, including coaching, monitoring productivity, and addressing escalated concerns. The team lead ensures exceptional service to clients by coordinating drug and occupational health programs, supporting candidates, and tracking key performance indicators related to productivity, quality, and team morale. Effective communication with internal and external teams is essential to maintaining a smooth client experience
This is a fully remote position (Work from Home), must be based and authorized to work in the United States.
Support Hours: Some time between 10:30am - 8:00pm ET
Responsibilities:
- Provide ongoing training and support to the Concierge Team on work processes and SOPs.
- Continuously monitor team productivity and quality to ensure client satisfaction.
- Address team inquiries and offer guidance, coaching, and feedback as needed.
- Escalate issues or concerns to the Concierge Operations Manager for resolution.
- Regularly update and refine procedures and protocols to improve efficiency.
- Onboard and integrate new team members, ensuring they understand team processes and expectations.
- Deliver exceptional customer service, ensuring a seamless experience for clients.
- Foster a positive team environment by leading with integrity and setting a strong example.
- Track and manage team performance, ensuring goals and KPIs are consistently met.
What You May Need to be Successful:
- Associate Degree or equivalent work experience; Bachelor’s Degree preferred
- Proven experience in supervising and motivating a team to achieve performance goals.
- Familiarity with healthcare services and understanding of client needs.
- Experience in customer service or call-center environments is a plus.
- Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
- Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
- Proficient in Microsoft Office Suite, internet searches, and database lookups.
- Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines.
- Capable of following company and customer-specific directions while working autonomously.
- Energetic, self-motivated, and detail-oriented with a strong work ethic.
- Collaborative team player, comfortable working with diverse teams, both locally and remotely.
- Willingness to work overtime as needed to meet team and client needs.
- Experience providing exceptional client support and service.
- Proficient in reading, writing, and speaking English.
- Punctual and dependable, with a strong commitment to meeting job expectations.
Why First Advantage is Your Next Big Career Move:
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
More About Our Values Code
- Honor Honesty, Consistency, and Responsibility: Do the right thing
- Cultivate an environment of dignity: Show respect for the individual
- Take an Outside-In approach: Put the client first
- Think out-of-the-box: Innovate and create
- Stay Team-Oriented: Collaborate and appreciate each other
What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $50-56K annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Originally posted on Himalayas