多语言客户成功经理
Multilingual Customer Success Manager
类别：媒体
地点：
目前，我们正在寻找一位高级客户成功经理，加入一家快速发展的营销测量平台，帮助企业广告商通过营销组合建模（MMM）优化媒体投资。
在此职位中，您将负责售后客户关系，从入职到续约和扩展，作为CMO、媒体总监和营销效果团队的可信赖战略顾问。您将帮助客户将复杂的测量结果转化为可操作的媒体和业务决策，同时与内部数据和产品团队紧密合作。
我们寻找一位面向客户的专业人士，具备强大的媒体专业知识、管理企业客户的经验，并能够架起分析与业务战略之间的桥梁。
职责
作为高级客户成功经理，您将负责以下工作：
- 负责完整的售后客户生命周期，包括入职、采用、续约和销售活动
- 作为欧洲企业客户的首要联系人
- 在入职期间支持客户，并确保在线和离线媒体渠道的数据收集顺利进行
- 与高级利益相关者建立并维护牢固的关系，包括CMO、媒体总监、营销效果负责人和代理合作伙伴
- 将营销组合建模（MMM）结果转化为清晰、可操作的媒体和业务建议
- 领导定期的战略审查、高管演示和业务绩效讨论
- 为客户在媒体投资决策和测量策略方面提供建议
- 与内部数据、分析和产品团队协调，以确保客户取得成功
- 监控账户健康状况，识别增长机会，推动留存和扩展
- 支持续约讨论和现有账户的商业增长
- 在内部充当客户的声音，并参与产品改进计划
- 教育客户关于测量方法、归因概念和媒体表现最佳实践
要求
- 7–10年客户成功、客户管理、战略咨询、媒体策略、营销分析或测量相关工作的经验
- 在媒体代理机构、营销测量供应商、AdTech/ MarTech公司或内部营销效果团队工作的经验
- 管理企业客户的显著业绩记录
查看英文原文
Category: Media
Location:
Currently, we are looking for a Senior Customer Success Manager to join a fast-growing marketing measurement platform helping enterprise advertisers optimize media investments through Marketing Mix Modeling (MMM).
In this role, you will own the post-sale client relationship from onboarding through renewal and expansion, acting as a trusted strategic advisor to CMOs, Media Directors, and Marketing Effectiveness teams. You will help clients translate complex measurement outputs into actionable media and business decisions while collaborating closely with internal data and product teams.
We are looking for a client-facing professional with strong media expertise, experience managing enterprise accounts, and the ability to bridge the gap between analytics and business strategy.
Your Duties
As a Senior Customer Success Manager, you will be responsible for:
- Owning the full post-sale customer lifecycle, including onboarding, adoption, renewal, and upsell activities
- Serving as the primary point of contact for enterprise clients across Europe
- Supporting clients during onboarding and ensuring smooth data collection across online and offline media channels
- Building and maintaining strong relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners
- Translating Marketing Mix Modeling (MMM) results into clear, actionable media and business recommendations
- Leading recurring strategic reviews, executive presentations, and business performance discussions
- Advising clients on media investment decisions and measurement strategies
- Coordinating with internal data, analytics, and product teams to ensure successful client outcomes
- Monitoring account health, identifying growth opportunities, and driving retention and expansion
- Supporting renewal discussions and commercial growth within existing accounts
- Acting as the voice of the customer internally and contributing to product improvement initiatives
- Educating clients on measurement methodologies, attribution concepts, and media performance best practices
Requirements
- 7–10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or Measurement-related roles
- Experience working within media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams
- Proven track record managing enterprise B2B accounts and senior stakeholder relationships
- Strong understanding of media planning, media performance, and marketing measurement
- Deep knowledge of media KPIs including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and MMM concepts
- Ability to interpret analytical outputs and translate them into business recommendations
- Experience conducting executive-level presentations and strategic business reviews
- Strong communication, relationship management, and consultative selling skills
- Ability to collaborate effectively with technical, data, and product teams
- Fluent business-level French and English (mandatory)
- Native or fully bilingual Spanish, Italian, or German, depending on the market
DetailsOriginally posted on Himalayas