高级运营负责人
Senior Ops Lead
R1 是技术驱动解决方案的领先提供商，致力于改善医院、医疗系统和医疗集团的患者体验和财务表现。我们是唯一一家将全球收入周期专业人员的深厚专业知识与行业最先进的技术平台相结合的公司，该平台涵盖复杂的分析、人工智能、智能自动化和工作流编排。
作为高级运营主管，您将负责端到端或联合管理的收入周期项目的日常管理，与关键客户领导合作，沟通绩效，支持运营改进，并提升客户成果。该职位需要强大的分析和沟通能力，能够管理优先级冲突，并有在收入周期运营中推动变革的实绩。具有收入周期管理经验者优先，重点关注支持 KLAS 和 NPS 改进工作。
您将期待以下内容
- 通过定期沟通收入周期绩效，与关键客户对口人建立合作关系。
- 与服务交付团队合作，向高管利益相关者汇报相关更新并解决客户需求。
- 支持旨在提高 KLAS 和 NPS 评分的举措。
- 与 R1 服务交付和运营团队协作，对齐目标，评估当前绩效，并制定识别风险的补救计划。
- 支持执行行动计划，通过解决已识别的驱动因素、风险和障碍来提高运营和指标表现。
- 协助 R1 功能负责人处理指定医院的日常运营决策。
- 支持提升运营绩效指标的项目。
- 通过将日常洞察转化为最佳实践，推动 R1 的战略，以优化绩效并支持转型。
- 开发标准化分析和客户演示模板，以满足特定客户需求，并可在 R1 所有项目中使用。
- 执行其他分配的职责和责任。
要求
本科 - 等效经验可替代学位
经验水平
至少 2 年经验
对于此美国岗位，基本薪资范围为每年 48,131.00 至 81,225.49 美元。具体薪资根据职位、级别、地点、与工作相关的技能、经验和相关教育或培训确定。该职位有资格参与我们的年度奖金计划。
查看英文原文
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As Sr. Ops Lead, you will oversee day-to-day management of end-to-end or co-managed revenue cycle engagements, partnering with key client leaders to communicate performance, support operational improvements, and strengthen client outcomes. This role requires strong analytical and communication skills, the ability to manage competing priorities, and proven experience influencing change across revenue cycle operations. Experience in revenue cycle management is preferred, with a focus on supporting KLAS and NPS improvement efforts.
Here’s What You Can Expect
- Support relationships with key client counterparts through regular communication about revenue cycle performance.
- Partner with Service Delivery to present relevant updates and address client needs with executive stakeholders.
- Support initiatives designed to improve KLAS and NPS scores.
- Collaborate with R1 service delivery and operational teams to align objectives, assess current performance, and develop remediation plans for identified risks.
- Support the execution of action plans that improve operational and metric performance by addressing identified drivers, risks, and barriers.
- Assist R1 functional leaders with decisions related to daily operations at assigned hospitals.
- Support projects that improve operational performance metrics.
- Advance R1’s strategy by translating day-to-day insights into best practices that optimize performance and support transformation.
- Develop standardized analysis and client presentation templates that address specific client needs and can be leveraged across R1 engagements.
- Perform other duties and responsibilities as assigned.
Requirements
Bachelor's - Equivalent experience will be considered in lieu of a degree
Experience Level
Minimum of 2 years’ experience
For this US-based position, the base pay range is $48,131.00 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit:
Visit us on Facebook
Originally posted on Himalayas