客户激活 | 合作伙伴
Customer Activation | Partnerships
Ramp 正在构建财务团队的智能基础设施，嵌入企业每一美元支出的交易流程中。我们自动化了超过 2000 亿美元年度支出在 70,000 多家公司的流动：授权支付、标记风险、分类支出以及结账。
这些问题高风险、数据密集且不容错误。
我们招聘具有高度自主性和紧迫感的人才。我们看重的是斜率而非截距。我们不太关注你在哪里接受培训，而更关注你完成了什么。在 Ramp，每个人都是从头到尾负责问题的建设者，并做出影响结果的重要决策。
Ramp 的平均客户在第一年节省了 5%，营收增长了 16%——远超没有使用 Ramp 的企业。我们认为每家有抱负的企业都值得拥有同样的工具。
如果你希望构建直接塑造公司如何移动和管理数十亿美元的系统，Ramp 就是你的选择。
关于该职位
合作伙伴团队的客户激活经理负责 Ramp 合作伙伴推荐客户的激活和早期增长。作为团队的早期成员，你将有机会参与构建和优化合作伙伴成功计划，并定义实施策略以推动激活和扩展。
你将负责的工作
合作伙伴关系管理
- 与关键合作伙伴群体（包括会计、私募股权和风险投资）建立并维护牢固的长期关系
- 成为合作伙伴的可信赖顾问和倡导者，了解他们的商业模式、目标和挑战
推动合作伙伴赋能和客户激活
- 开发并交付合作伙伴的入职培训，教育他们了解 Ramp 产品套件的所有集成和配置选项
- 与合作伙伴及其客户合作，推动规模化、高效、彻底的入职流程
你需要具备的条件
- 至少 3 年客户成功、合作伙伴关系、客户管理或产品运营经验
- 熟悉合作伙伴生态系统运营
- 出色的项目管理和时间管理能力
- 优秀的口头和书面沟通能力
- 有与产品和工程团队的技术人员合作的经验，能够分享反馈、排查问题并提出解决方案
- 渴望深入了解我们的产品。理解 Ramp 是如何被构建的，并能有效传达这一点
- 在推动客户成功方面有可证明的成绩
查看英文原文
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion.
WHAT YOU'LL DO
Partner Relationship Management
- Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
- Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
Drive Partner Enablement and Customer Activation
- Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
- Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale
WHAT YOU NEED
- Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience
- Familiarity with partner ecosystem operations
- Exceptional project management and time management
- Excellent verbal and written communication
- Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
- Proven track record of exceeding quota and/or outperforming key target metrics
- Ability to anticipate customer needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
NICE TO HAVES
- Experience with accounting partners, Private Equity, and/ or Venture Capital
- Experience contributing to the development and growth of new teams
- Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice