RCM质量与审计专员
RCM Quality & Audit Specialist
Privia Health™ 是一家以技术驱动的全国性医生赋能公司,与医疗集团、医保计划和医疗系统合作,优化医生执业,改善患者体验,并在面对面和虚拟环境中为提供高价值护理的医生提供奖励。Privia 平台由行业顶尖人才和卓越的医生领导团队打造,包含可扩展的运营体系和端对端的云基础技术,减少不必要的医疗成本,实现更好的结果,提升患者健康和医护人员的福祉。
RCM 质量与审计专家负责确保组织收入周期流程的准确性、效率和合规性。该职位涉及开展审计、监控关键绩效指标、识别流程改进机会,并确保符合行业标准和法规。这包括但不限于索赔、拒付管理以及岸上和岸外资源的功能。理想的候选人应具备医学计费、编码和应收账款方面的扎实背景,重点关注质量保证和流程审计。
主要工作职责:
· 对收入周期索赔和流程进行质量审查,对照既定标准操作程序(SOP)进行审计
· 开发、收集、分析、报告并衡量多项质量改进计划,以支持 RCM 运营职能
· 创建并维护质量度量标准,跟踪个人和团队绩效评分的改进
· 通过分析和趋势识别流程中的潜在缺陷
· 创建报告并向上级领导汇报评估/评价结果
· 研究并识别流程改进中的“根本原因分析”(例如,能够识别出未包含在 SOP 或可用文档中的功能/操作),并利用审计结果报告趋势和推荐培训
· 协助建立、更新和传达新旧流程
· 分析并衡量已实施政策和变更的结果
· 与各类 RCM 领导和内部合作伙伴协作,确保目标达成
· 在所有被审计的 RCM 流程中担任专家角色
· 参与特殊项目、审计和流程改进,以支持质量保证计划
· 其他职责,如协调并担任补充角色
查看英文原文
Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
The RCM Quality & Audit Specialist is responsible for ensuring the accuracy, efficiency, and compliance of the organization's revenue cycle processes. This role involves conducting audits, monitoring key performance indicators, identifying process improvements, and ensuring compliance with industry standards and regulations. his includes, but is not limited to claims, denial management, and functions for both onshore and offshore resources. The ideal candidate will have a strong background in medical billing, coding, and accounts receivable, with a focus on quality assurance and process auditing.
Primary Job Duties:
· Conduct quality reviews, audit revenue cycle claims and workflows against established standard operating procedures (SOPs)
· Develop, collect, analyze, report and measure multiple quality improvement initiatives that supports RCM operational functions
· Create and maintain quality measurements to track improvements in individual and team performance scores
· Identify potential deficiencies in processes via analysis and trends
· Create reports and deliver assessment/evaluation results to appropriate levels of leadership
· Research and identify the “root cause analysis” in process improvement (e.g. Ability to identify when a function/action was performed that is not included in the SOP or documentation available) and utilize audit findings to report trends and recommended training
· Assist with establishing, updating and communicating new and existing procedures
· Analyze and measure results of implemented policies and changes
· Collaborate with various RCM Leaders and internal partners to ensure goals are being met
· Serve as a SME on all RCM workflows that are being audited
· Participate in special projects, audits and process improvements in support of quality assurance initiatives
· Other duties, as assigned i.e. coordinate and serve as supplemental support to the National Training Team
- Associate’s or bachelor’s degree preferred
- Experience with statistical analysis preferred
- 3+ years experience in an auditing/QA role or equivalent RCM job related experience
- 2+ years experience with athenaHeath and/or athenaOne preferred
- Advanced working knowledge of Google Suite: Sheets, Slides and Forms
- Advanced Excel skills to include the ability to use formulas to analyze data, create graphs and pivot tables
- Experience managing data located in multiple software systems
- Experience documenting clearly defined processes, standard operating procedures and policies
- Demonstrates effective written and verbal communication skills with the ability to self-edit
- Must demonstrate strong interpersonal skills to interact positively and effectively
- Ability to work in a very fast-paced and changing work environment
- Must comply with HIPAA rules and regulations
- Collaborative, customer-focused and able to create visible value
- Ability to prioritize tasks, use sound judgment, and remain organized
- Strong attention to detail and time management skills
- Ability to accept constructive feedback and work towards self-improvement and professional growth
- The salary range for this role is $65,000.00-$70,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.