开发者社区经理
Developer Community Manager
超过20年，Smartsheet 一直赋能团队无缝管理任务并更智能地扩展解决方案。现在，在我们最具雄心的篇章中，我们正在将人类团队与AI代理结合。通过协调代理擅长的工作，自动化手动任务，并在大规模中发现见解，我们为人们腾出空间，专注于真正重要的事情：判断力、创造力和大格局思考。这就是工作中的魔法，也是我们每天所追求的。
**开发者社区经理**
地点：印度班加罗尔
**职位简介**
Smartsheet 正在寻找一名开发者社区经理，从零开始构建、增长并领导我们的开发者社区。在此职位上，你将建立基础，帮助定义文化，并创建将个人开发者转化为活跃社区的计划。
你将通过一次次对话赢得信任，并通过内容、一致性和真实连接来扩大参与度。你将直接向社区总监汇报，并与产品、工程、市场和客户成功团队紧密合作，确保开发者的声音影响我们所构建的一切。
我们的社区是客户成功的核心——而我们的开发者生态系统是这一使命的关键部分。这是一个难得的机会，从零开始打造事物，并对下一代 Smartsheet 构建者如何连接、学习和成长留下持久的影响。
**你将：**
- 作为社区的主要声音：在各个平台上回答问题和讨论。
- 管理频道以确保安全、包容的环境；执行指南并专业处理升级问题。
- 通过引发讨论、展示资源和保持话题活跃来推动参与度。
- 定期举办办公时间及与内部嘉宾的问答活动，以建立关系并识别开发者需求。
- 培养潜在贡献者，并将他们与更广泛的倡导计划联系起来。
- 管理内容日历；与内部嘉宾一起策划、创建和安排吸引人的内容。
- 设计开发者挑战、提示和黑客马拉松以推动参与并奖励技术卓越。
- 实施游戏化和徽章系统以表彰用户。
- 识别并协助创建技术内容（教程、指南、使用案例）以降低入门门槛并加深开发者技能。
- 捕获并转化社区反馈、痛点和功能请求为可操作的洞察。
- 处理错误报告和路线图请求；确保与同事协作完成。
查看英文原文
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
**Developer Community Manager**
Location: Bengaluru, India
**About the Role**
Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community.
You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build.
Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow.
**You Will:**
- Act as the community's primary voice: respond to questions and threads across platforms.
- Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally.
- Drive engagement by sparking conversations, surfacing resources, and keeping threads active.
- Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs.
- Nurture emerging contributors and connect them to broader advocacy programs.
- Manage the content calendar; plan, create, and schedule engaging content with internal guests.
- Design developer challenges, prompts, and hackathons to drive participation and reward technical excellence.
- Implement gamification and badging for user recognition.
- Identify and help create technical content (tutorials, guides, use-cases) to lower entry barriers and deepen developer expertise.
- Capture and translate community feedback, pain points, and feature requests into actionable insights.
- Triage bug reports and roadmap requests; ensure closure with community members.
- Report regularly on community health metrics like engagement rate, response time, and sentiment.
**You Have:**
- 5 years of experience in Developer relations or community management, with a track record of building communities from scratch.
- Proven success launching a community; ability to describe how you drove early engagement and scaled membership.
- Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse, or Reddit.
- CS degree, equivalent software engineering experience, or a foundation in open-source development.
- Familiarity with work management or automation platforms; Smartsheet experience is a plus.
- Strong written communication; ability to write technical, warm, and human responses for all user levels.
- Proven ability to execute a content calendar that balances evergreen education with timely challenges.
- Empathy for developers; ability to celebrate wins publicly and handle sensitive feedback discreetly.
- Experience working effectively cross functionally and driving alignment
- Data-informed: Consistently track and use community health data to drive program improvements.
**Get to Know Us:**
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
**Equal Opportunity Employer:**
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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