筹款系统顾问
Fundraising Systems Consultant
职位描述：
你是否希望每天下班时都知道自己真正创造了价值？在Blackbaud，我们开发软件解决方案，帮助非营利组织在世界上产生真正的影响力，作为我们专业服务团队的一员，你也将成为其中的一部分！
超过35年来，Blackbaud一直为全球的非营利组织开发和实施软件和服务。这是一个非常棒的市场，我们非常自豪我们的专业知识正在帮助我们的35,000多名客户实现他们的使命。
Blackbaud Pacific（BBP）是Blackbaud国际市场集团（IMG）的一部分，服务于澳大利亚、新西兰和亚洲市场。
你将负责的工作
在Blackbaud的专业服务领域工作，你可以利用你在非营利行业的专业知识和Blackbaud产品的知识，直接与客户合作，为客户创造价值并取得卓越成果。专业服务团队负责客户从销售流程到Blackbaud产品实施或其它咨询服务交付的整个过程。我们是客户的可信赖顾问，倾听客户需求，理解他们想要达成的目标，并帮助他们快速有效地实现目标。
作为一名筹款顾问，你应该热衷于对全球领先的非营利组织的成功产生直接而持久的影响，并被客户视为产品专家和值得信赖的合作伙伴。
你的职责包括：
- 调研并响应客户需求，优先处理客户关注的问题，同时积极建立积极、富有成效的客户关系，并在适当的时候主动识别和提出风险问题。
- 作为管理服务项目的一部分，提供日常业务支持、指导和人员替换类活动。
- 为Blackbaud客户提供全面的培训，受众范围从一线员工到高层管理人员。
- 参与售前流程，支持我们的解决方案工程师进行产品演示，回应招标文件（RFP），并参与需求确认电话会议。
- 与其他团队协作，分享最佳实践方法和行业洞察，基于你在非营利领域的经验。
- 积极推广Blackbaud提供的服务和软件，作为公司业务的代言人。
注意：Blackbaud Pacific服务团队
查看英文原文
Job Posting Description:
How would you like to leave work each day knowing you’d made a real difference? Here at Blackbaud we develop software solutions which help not-for-profits make a real impact in the world and as member of our Professional Services team you will be part of that too!
For more than 35 years Blackbaud have been developing and implementing software and services for not-for-profit organisations around the world. It’s a great market to work in, and we are immensely proud that our expertise is helping our 35,000+ customers accomplish their missions.
Blackbaud Pacific (BBP) is part of Blackbaud’s International Markets Group (IMG) serving Australia, New Zealand and Asia markets.
What You’ll Do
A career in Professional Services with Blackbaud allows you to leverage your not-for-profit industry expertise and Blackbaud product knowledge to work directly with our customers to deliver value and outstanding outcomes. Teams within Professional Services manage a customer’s transition from the sales process through to the implementation of one of Blackbaud’s products or the delivery of another consulting engagement. We’re our customers’ trusted advisor who listens, understands where they want to go, and helps them get there as quickly and effectively as possible.
As a Fundraising Consultant, you should be passionate making a direct and lasting impact on the success of the world's leading not-for-profits and viewed as a product expert and trusted partner by our customers.
Your responsibilities will include:
- Investigating and acting on customer needs, giving priority to customer concerns and building positive, fruitful customer relationships whilst proactively identifying and raising concerns about risks where appropriate.
- Delivering business-as-usual, mentoring and resource replacement-type activities as part of Managed Services engagements with customers.
- Delivering comprehensive training to Blackbaud customers with audiences ranging from front line staff to top level executives
- Contributing to our pre-sales process, by supporting our Solutions Engineer with product demonstrations, responding to RFPs and participating in scoping calls.
- Collaborating with other teams to provide insights on best practice approaches and thought leadership, pulling from your experience in the not-for-profit sector.
- Actively promoting the services and software offered by Blackbaud as an ambassador for the business.
Note: The Blackbaud Pacific Services Team supports Raiser’s Edge NXT, Blackbaud CRM and Blackbaud Award Management systems; in this role you may be called on to assist with consulting and implementation activities across different CRM products depending on the business need.
Experience & Skills
To be successful in this role, applicants must:
- Experience using one or more of Blackbaud’s Fundraising CRM systems (i.e. Raiser’s Edge NXT, Blackbaud CRM or eTapestry).
- Have strong Database Administrator/CRM system skills and experience
- Love engaging with and satisfying customer needs.
- Strong stakeholder management skills, having the confidence to lead conversations with a wide variety of people both in person and virtually.
- Be self-motivated, reliable and can competently manage a workload containing multiple projects and customers at the same time.
- Outstanding written, verbal communication and presentation skills
- Be open to working across platforms and have a desire to learn and grow.
- Ability to work independently from home. Note: Some interstate and international travel may be required in this role.
Desirable:
- Fundraising and/or not for profit industry experience.
- Prior experience delivering consulting services and meeting utilisation targets
Blackbaud is a ‘Remote First’ organisation and this role will be delivered remotely. Customer ‘on-site’ visits will be a requirement of the role and thus your residence in Australia or New Zealand is required.
Working hours will be based on the Australian Eastern time zones (AEST and AEDT), depending on your location negotiation may be available. Public holidays will apply to your home location.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Originally posted on Himalayas