客户服务电子邮件虚拟助理
CS Email VA
关于 Catch Creation
Catch Creation 是一家面向数字时代的全球电子商务公司。我们创建、增长并管理能够激发客户灵感并通过优质产品和体验带来实际价值的在线品牌。我们的团队在一个完全远程的环境中茁壮成长，结合创意、数据驱动的战略和创新，打造可扩展的电子商务解决方案。
从概念到转化，我们专注于开发在竞争激烈的市场中脱颖而出的品牌——由对设计、故事讲述和客户满意度的热情驱动。我们推出的每一件产品都体现了我们对质量、真实性和增长的承诺。
在 Catch Creation，我们认为伟大的想法可以来自任何地方——我们的以远程为主的文化让来自世界各地的有才华的人能够协作、创新并实现这些想法。
你将获得什么？
薪资：每小时 3.00 美元
永久居家办公
每两周结算一次
绩效奖金和激励
第 6 个月及年度纪念日奖金
最多 17 天的带薪休假积分
职位描述：
接收客户发来的邮件，协助解决售后问题，包括但不限于：产品咨询、订单跟踪与状态、账单、费用和价格咨询/问题、更换、协商取消和退款、处理客户投诉等。
为已有记录的来电购买客户提供订单处理服务
将需要更高级别或跨部门协助的订单进行升级处理
根据需要进行回拨，解决未接电话和断线电话，确保至少 90% 的客服中心联系得到解决
最低要求：
至少 2 年的 BPO 经验，有电信/电子商务账户经验者优先
良好的理解与沟通能力
较高的技术能力
在使用不同系统和工具时具备较强的多任务处理能力，同时保持对客户互动的掌控
具有高度的可靠性和责任感，能够适应不同的工作时间
系统要求：
Intel i5 或同等配置设备，4GB RAM 或更高
有线网络连接，30mbps 或更高（不使用适配器）
降噪耳机——面试期间应可用
最初发布于 喜马拉雅山
查看英文原文
About Catch Creation
Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform.
From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth.
At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life.
WHAT’S IN IT FOR YOU?
Pay Rate: $3.00 per hour
Permanent Work from Home
Bi-weekly payout
Performance Bonuses and Incentives
6th month and annual anniversary bonus
Up to 17 days of paid leave credits
JOB DESCRIPTION:
Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc.
Process orders for call-in to buy customers with existing records
Escalate orders in need of higher-level or interdepartmental assistance
Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved
MINIMUM QUALIFICATIONS:
At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage
Strong Comprehension and Communication Skills
Above-average Technical Skills
Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction
With a high sense of reliability and accountability, flexible to work on varying schedules
SYSTEM REQUIREMENTS:
Intel i5, or comparable equipment with 4GB RAM or higher
Wired internet connection, 30mbps or higher (no dongles)
Noise-cancelling headphones – should be available during the interview
Originally posted on Himalayas