交付经理
Delivery Manager
Pinnacle Group 的使命是将人们与机会连接起来。在过去25年里，我们一直通过践行“以人为本、在所有工作中追求卓越、回馈社区”的核心价值观来实现这一目标。我们是一家领先的劳动力解决方案公司，为金融、科技、通信、公用事业和交通行业的全球领先企业满足人才需求，我们是该行业中最大的女性和少数族裔拥有的公司之一。我们由一群以服务为导向、充满活力且多元化的专业人士组成，在业内备受尊重，我们的领导团队齐心协力，致力于将公司带向新的高度。如果您正在寻找一个能真正产生影响的新机会，我们希望您能申请我们的职位。
职位概述
交付经理 - VMS 主要负责四个主要领域：(1) 招聘与交付执行，(2) 评分卡管理，(3) 客户/MSP 接触，以及 (4) 团队领导
招聘与交付执行
- 管理日常运营，包括需求优先级排序、提交质量及候选人管道建设
- - 作为指定账户中招聘支持和交付挑战的唯一联络人（SPOC）
评分卡管理
- 确保月度/季度/年度评分卡表现优异，并与客户和/或MSP达成顶级供应商绩效
- 确保符合客户/MSP 项目要求，包括SLA和KPI
- 与PTR Global 企业及战略客户总监和客户合作伙伴合作，确保评分卡目标一致
- 分析交付指标和绩效数据，推动持续改进并确保符合项目要求
客户/MSP 接触
- 与现有客户和/或MSP 联系人建立并维护稳定的关系，提升PTR Global 在该账户中的关系地位
- 与客户和/或MSP 项目联系人及关键采购利益相关者建立并维护牢固的工作关系，对齐交付期望，解决挑战，并加强PTR Global 在项目中的定位
团队领导
- 确保招聘人员遵循最佳实践进行人才获取、筛选和候选人沟通
- 领导并指导招聘经理以实现指定VMS/MSP 账户的交付目标
- 提供招聘人员培训需求的建议，并参与入职和技能提升计划
查看英文原文
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
The Delivery Manager - VMS is primarily responsible for 4 major areas: (1) recruiting and delivery execution, (2) scorecard management, (3) Client/MSP engagement, and (4) team leadership
Recruiting & Delivery Execution
- Manage day-to-day operations, including requisition prioritization, submittal quality, and candidate pipeline development
- - Serve as the SPOC for recruiter support and delivery challenges within assigned accounts
Scorecard Management
- - Ensure high performance on monthly/quarterly/annual scorecards and achieve top supplier performance with the Client and/or MSP
- Ensure delivery compliance with client/MSP program requirements including SLAs and KPIs
- Collaborate with PTR Global Enterprise & Strategic Account Directors and Client Partners to ensure alignment on scorecard objectives
- Analyze delivery metrics and performance data to drive continuous improvement and ensure compliance with program requirements
Client/MSP Engagement
- Establish and maintain a consistent relationship with current clients and/or MSP contacts to elevate PTR Global’s relationship in the account
- Build and maintain strong working relationships with client and/or MSP program contacts and key procurement stakeholders to align delivery expectations, address challenges, and strengthen PTR Global’s positioning within the program
Team Leadership
-Ensure recruiter adherence to best practices for sourcing, screening, and candidate engagement
- Lead and coach Recruiting Manager(s) to meet delivery goals across assigned VMS/MSP accounts
- Provide input on recruiter training needs and participate in onboarding and upskilling initiatives
Qualifications
Qualifications:
- 3–5 years of experience leading recruiting teams within IT staffing, with a focus on VMS/MSP-supported accounts
- - Proven ability to develop and maintain strong, trust-based relationships with MSP/Procurement contacts to increase requisition flow, gain program insight, and enhance supplier positioning
- - Strong understanding of Vendor Management Systems (e.g., Beeline, Fieldglass) and MSP program operations
- - Skilled in coaching recruiters, prioritizing requisitions, and ensuring submittal quality and compliance
- - Excellent communication, organizational, and data-driven decision-making skills in fast-paced staffing environments
Originally posted on Himalayas