高级软件工程经理，托管网关SRE团队
Senior Software Engineering Manager, Managed Gateways SREs
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如果你不认为自己符合以下所有条件，但仍然对这份工作感兴趣，请申请。没有人能完全满足所有要求——我们寻找的是在某些领域特别出色，并且在其他领域有相关兴趣和能力的候选人。
高级软件工程经理，托管网关SRE
地点：华盛顿州
使命：
作为托管网关SRE的高级软件工程经理，你将领导定义Kong关键托管服务的可靠性、可扩展性和运营卓越性。你的团队对99.99%+正常运行时间和无缝性能的坚定承诺，直接赋能全球开发者，通过提供现代API驱动应用程序所依赖的稳健基础设施，推动代理时代的发展。你将在多伦多从零开始组建这个团队，在早期阶段你将亲自参与工作，而不仅仅是远程指导。
你会做什么：
- 从零开始在华盛顿州西雅图组建Kong的托管网关SRE团队——招聘、设定标准，并在团队扩张过程中亲自参与企业级实施。
- 在早期阶段作为直接贡献者参与关键实施和可靠性工作，其成果将显著推动托管网关的增长和业务表现。
- 领导、指导并培养一支高绩效的站点可靠性工程师团队，专注于Kong的托管网关产品，直接支持我们在美洲和欧洲的关键企业客户。
- 使用Kubernetes、Golang和主要云服务商等技术，设计和实现强大、可扩展且容错的云原生系统。
- 负责端到端的运营生命周期，从主动监控和警报到事件响应和无责复盘，确保持续的服务改进。
- 通过自动化、自助工具和简化的工作流程提升开发者体验和运营效率，用于部署和管理API网关，同时积极防止技术债务并减少运维负担。
- 定义、跟踪和报告关键的SLO和SLI，并倡导架构最佳实践，确保托管网关在扩展过程中保持高性能和高弹性。
- 与产品、工程和客服团队跨职能协作，影响路线图决策并确保新功能的运营就绪状态。
查看英文原文
Are you ready to unlock intelligence?
If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
SENIOR SOFTWARE ENGINEERING MANAGER, MANAGED GATEWAYS SRES
Location:Washington
THE MISSION:
As a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong's critical managed services. Your team's unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications. You'll build this team in Toronto from the ground up, and in the early stages, you'll stay hands-on - directly in the work, not just directing it from a distance.
WHAT YOU'LL DO:
- Build Kong's Managed Gateways SRE team in Seattle, Washington from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps.
- Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways' growth and business performance.
- Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong's Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe.
- Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers.
- Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement.
- Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil.
- Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales.
- Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.
WHAT YOU'LL BRING:
THE TOOLKIT
- Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment.
- Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP).
- Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.
- Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.
- Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar.
- Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures.
- Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus.
THE KONG DNA
- Ownership: You take full responsibility for the reliability and performance of systems, driving initiatives from conception to completion.
- Urgency: You thrive in dynamic environments, prioritizing critical issues and delivering impactful solutions with speed and precision.
- Collaboration: You build strong relationships, foster open communication, and work effectively across global teams to achieve shared goals.
BONUS POINTS:
- Experience with open-source contributions or active participation in SRE/cloud-native communities.
- Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD).
- Background in companies focused on developer tools, infrastructure software, or API management.
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About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com http://www.konghq.com.