客户合伙人
Client Partner
一家领先的工业人工智能公司，Augury 帮助全球制造商利用实时生产洞察和数据，提升效率。通过将预测性和处方性技术与运营数据及定制化 AI 代理相结合，生产团队可以提高设备运行时间、降低成本并最大化产量和产能。我们的使命是改变人与机器协作的方式，推动人类生产力的边界。
我们正在寻找一位高度战略性和执行力强的客户合作伙伴，负责管理企业客户组合，推动客户留存、扩展和长期价值。该职位将与技术成功经理配对，负责售后客户生命周期管理，包括采用、价值实现、续约执行和扩展机会识别。
理想的候选人具备将客户成果与商业影响联系起来的能力，有续约和升级销售预测的经验，并能在复杂的工业客户环境中茁壮成长。该职位为远程办公。**优先考虑美国东部时间和中部时间的时区。**
**主要职责**
- 负责战略性客户组合，对客户留存、续约执行和扩展（升级/交叉销售）结果负责
- 建立并维护准确的续约和扩展预测，清晰掌握风险、机会和预期结果
- 主动识别高风险客户并制定缓解计划，确保可预测的续约结果
- 制定并执行客户计划，将客户目标与可衡量的价值和商业增长机会对齐
- 根据客户使用情况、成果和不断变化的业务需求，识别并推进升级和扩展机会
- 与销售、支持、产品和交付团队跨职能合作，推动客户成果和收入留存
- 领导客户活动（如季度回顾会议、高管评审），明确传达投资回报率、已实现价值和未来机会
- 保持对系统（如 Gainsight、Salesforce）的规范使用，确保数据完整性、预测准确性和可见性
**你带来的优势**
- **经验：** **7年以上** 在软件和/或硬件客户成功或客户管理岗位的经验。在数字化转型/流程优化或制造行业工作的经验将获得加分。
- **关系建立：** 具备与客户有效协作和建立关系的强项
查看英文原文
A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.
We are seeking a highly strategic and execution-oriented Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification.
The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. **The preferred time zones are Eastern US and Central US.**
**Key Responsibilities**
- Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes
- Build and maintain accurate renewal and expansion forecasts for your book of business, with clear visibility into risks, opportunities, and expected outcomes
- Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes
- Develop and execute account plans that align customer objectives with measurable value and commercial growth opportunities
- Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and evolving business needs
- Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention
- Lead customer engagements (e.g., QBRs, executive reviews) that clearly articulate ROI, value realized, and future opportunity
- Maintain disciplined use of systems (e.g., Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility
**What You Bring**
- **Experience:** **7+ years of experience** in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience.
- **Relationship building:** Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.
- **Tech savviness:** Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results
- **Strong communicator:** Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York City is $160,000 - $180,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.