可靠性成功经理
Reliability Success Manager
一家领先的工业AI公司，Augury帮助全球制造商利用实时生产洞察和数据，推动效率的新高度。通过将预测性和处方性技术与运营数据及定制的AI代理相结合，生产团队可以提高设备可用性，降低成本，并最大化产出和产能。我们的使命是改变人与机器协作的方式，推动人类生产力的边界。
作为可靠性成功经理，你将在推动Augury客户增长、留存和扩展方面发挥关键作用。你将直接参与构建复杂的物联网支持基础设施，成为我们不断壮大的团队中一个新混合角色的一部分。你将在数字化转型全球企业以实现设备健康方面做出重要贡献。该职位为远程办公。
**你的一天**
- 你将加入一个不断壮大的Augury平台专家团队，致力于帮助客户推动采用并扩展他们的设备健康解决方案
- 与技术项目负责人及外部维护/可靠性利益相关者建立可信赖的顾问关系
- 识别关键战略事项，以推动设施客户的增长和在Augury平台上的扩展机会
- 与公司客户成功经理（CSM）进行非直接汇报的协作，并作为小组成员确保客户自上而下和自下而上的成功
- 主导最佳的设施级体验，包括培训、入职、物联网问题以及处理所有可能发生的Augury问题的技术问题解决和沟通
- 与产品和工程团队对接，传达客户反馈以塑造我们的产品路线图
- 建立实施后的采用活动，密切监控客户计划的成功情况
- 通过利用专家知识，推动客户通过成熟度指数，改变从被动到主动的思维模式，并将Augury整合到他们的工作流程和运营中
- 确保设施快速实现首次价值，并持续向内部团队突出机会领域，以加速扩展和升级销售
**你带来的**
- **经验**：你具备振动分析、可靠性及维护运营方面的知识和经验，至少有3年以上的面向客户的经历。需要具备振动分析CAT 2+资格。此职位需要少量的定期出差。
查看英文原文
A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.
As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health. This position is remote.
**A Day In Your Life**
- You will join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions
- Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
- Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
- Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
- Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
- Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
- Establish post-implementation adoption activities to closely monitor the success of customer initiatives
- Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
- Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells
**What You Bring**
- **Experience**: You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity. Vibration Analysis CAT 2+, is required. Minimal scheduled travel is required for this role.
- **Customer Centric:** You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze ROI, drive impact, and provide a seamless customer experience.
- **Strong Communicator**: You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
- **Bi-lingual** a plus. Portuguese, Spanish, Mandarin, Japanese, German or French preferred.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York is a base salary of $105,000 - $125,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.