客户服务代表
Customer Support Representative
我们正在寻找以客户为中心的人员加入我们的会员服务活动团队。在此职位中，您将协助客户处理会员相关问题、账户更新、取消和客户服务请求，同时提供卓越的客户服务。成功的候选人应具备自信的沟通能力，能够熟练操作多个系统，高效地多任务处理，并在处理困难情况时保持专业。
此职位为远程岗位，仅限居住在以下地区的人员：AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
主要职责
- 协助客户解决会员问题和管理账户
- 按照批准的客户脚本提供保留优惠，尝试在处理取消前挽救会员
- 根据客户的地理位置，使用两个CRM系统之一处理取消请求
- 在多个CRM系统中浏览账户历史、交易和之前的操作
- 更新客户信息并维护准确的账户记录
- 完成并提交索赔表单至相应地点
- 创建和管理家庭会员计划
- 为客户在合作地点安排服务
- 在客户账户中添加或移除车辆
- 向合作地点发送关于缺失车辆信息、客户投诉或服务问题的消息
- 引导客户通过在线账户门户
- 在适当情况下发送促销优惠券并向公司总部提交退款请求
- 使用内部资源和批准的脚本查找设备和地点信息
- 及时了解公司服务、政策和常见更新
任职要求
- 需要有1年以上的电话中心、办公室或客户服务经验
- 具备出色的客户服务和沟通技巧
- 能够同时在多个计算机系统上工作
- 能够学习和操作各种CRM平台
- 具备出色的关注细节和组织能力
- 能够快速适应变化的流程和政策
- 具备良好的解决问题能力和积极的态度
工作环境
这是一个快节奏、高工作量的客服中心职位。理想的候选人能够在压力下保持冷静，表现出同理心，并致力于在满足绩效期望的同时提供卓越的服务。
如果您喜欢帮助客户、解决问题，并在充满活力的工作环境中工作
查看英文原文
We are seeking customer-focused individuals to join our team supporting a membership services campaign. In this role, you will assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional customer service. Successful candidates are confident communicators who can navigate multiple systems, multitask efficiently, and remain professional when assisting customers with challenging situations.
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Key Responsibilities
- Assist customers with membership questions and account management.
- Follow approved client scripts to present retention offers and attempt to save memberships before processing cancellations.
- Process cancellation requests using one of two CRM systems based on the customer's location.
- Navigate multiple CRM systems to review account history, transactions, and previous actions.
- Update customer information and maintain accurate account records.
- Complete and submit claim forms to appropriate locations.
- Create and manage family membership plans.
- Schedule services for customers at participating locations.
- Add or remove vehicles from customer accounts.
- Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns.
- Guide customers through their online account portals.
- Send promotional coupons and submit refund requests to corporate offices when appropriate.
- Locate equipment and location information using internal resources and approved scripts.
- Stay current on company services, policies, and frequent updates.
Qualifications
- 1 year of prior call center, office, or customer service experience required
- Strong customer service and communication skills.
- Comfortable working in multiple computer systems simultaneously.
- Ability to learn and navigate various CRM platforms.
- Excellent attention to detail and organizational skills.
- Ability to adapt quickly to changing processes and policies.
- Strong problem-solving skills and a positive attitude.
Work Environment
This is a fast-paced, high-volume contact center position. The ideal candidate remains calm under pressure, demonstrates empathy, and is committed to providing outstanding service while meeting performance expectations.
If you enjoy helping customers, solving problems, and working in a dynamic environment, we'd love to hear from you!
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job
Originally posted on Himalayas